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VEVOR Carrello spruzzatore per prato alimentato a batteria 60 L 0-90 Psi

Recensioni dei clienti per VEVOR Carrello spruzzatore per prato alimentato a batteria 60 L 0-90 Psi

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168 Recensioni
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Dave Dave
Very poor Customer Service
Very poor Customer Service 2 Very poor Customer Service 2
Very poor Customer Service. I purchased this 10 gallon sprayer after having the 4 gallon version of it. I was looking forward to getting it because I like the other one. When I get this, it all looked good. I took it out of the box, put it together and noticed 2 pieces of plastic in the corner of the box. I looked at the sprayer and found the back of the wheel was broken. The wheel was still on, but it is very loose. I looked at the box and noticed then that the box looked like might have been crushed a little. I didnt see it when I got it because it wasnt hurt much, it was bowed out a little. I email Vevor about it, figuring they would send me another sprayer and I would send the broken one back. They responded that they were going to order and send me a wheel. That would be fine, but that was almost 1 month ago and I still do not have the wheel or a sprayer that I can use. Apparently the wheel was marked lost in the mail today. Vevor offered $50 refund for me to go buy a wheel in my area.....Where am I going to find a wheel that will fit this sprayer????? I dont understand why that was even offered. I guess I will be another month at this point before I can spray my grass.
3 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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mickael mickael
grosse daube
Difficile a amorcer,petite pompe manuel pour aider inutile. une fois amorcé, marche a peu près sans pression constante. se désamorce dès qu il est un peu vide, une vraie galère a utiliser
1 persone l'hanno trovato utile
Risposta del servizio clienti: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Disgusted Disgusted
Service is Terrible
I ordered 10 of these sprayers for an animal shelter. One came without the sprayer wand and I have been trying to get a replacement. There is no phone number so lots of auto generated responses via email saying things like "Regrettably, our technical support team has not been able to resolve your issue effectively. We sincerely apologize for the inconvenience caused by this product problem. If the product does not affect your normal use, we would like to offer the following solution: We will process a compensation refund of 20 USD, and you may keep the product with no return required. $20 does nothing for me if I can't use the sprayer. I ordered another 7 units thinking this would be quickly resolved. So sorry I did. It really is a shame as the sprayer works well for disinfecting dog kennels. The service is the deal breaker. https://youtu.be/wDNmqG2MLms?si=5Ttj9Paulgn95VM-
1 persone l'hanno trovato utile
Risposta del servizio clienti: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Denise Denise
Building maintenance
Was disappointed to find that replacement batteries are not available to purchase. what happens when they stop working? I was told that a Makita brand would work but after a lot of research they will not work as they are proprietary to Makita brand only products. your battery is the same, nothing is interchangeable. Never heard of a product that didn't have a way to replace or purchase parts. Was disappointed that holes didn't line up on kit box or pull handle also. good think being a maintenance person I could make it work anyway. Liked the design thought this unit would be very helpful in my work. sorry I didn't research your company further I wouldn't have purchased.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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SARRAZIN SARRAZIN
Attendre
Bonsoir. Désoler j attend toujours ma commande depuis 2 mois
2 persone l'hanno trovato utile
Risposta del servizio clienti: Nous avons constaté que le problème que vous avez signalé a été résolu par courriel. Nous sommes ravis que votre problème ait été traité rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter.
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Dan Dan
Mr.
I got it almost two months ago and can't use it.
0 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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MARTIN MARTIN
user
The unit becomes very heavy when fully loaded, and combined with its own weight, it can be difficult to maneuver. In practice, the ground is rarely perfectly level, making it unrealistic to assume it can be moved easily wherever needed. The nozzle is also quite fragile and susceptible to damage. In addition, any accessory or attachment not currently in use is likely to be misplaced, as the unit does not provide a dedicated storage compartment for these components. Nope, I will return it for refund.
0 persone l'hanno trovato utile
Risposta del servizio clienti: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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TomN TomN
Dr
Bought this unit. Used it three times. Battery no longer holds charge.
0 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Jim Jim
0wner
ABSOUTLY TERRIBLE SERVICE. THERE WAS AND STILL IS A MISSING PART, NO WAND WAS IN THE BOOK/PACKAGE SO I CANNOT USE IT. I CALLED 1O TIMES AND NO ANSWER AND THE EMIAL FAILED. VERY , VERY DISGUSTED WITH YOUR COMPANY. I WASTED HOURS TRYING TO GET THROUGH TO YOUR COMPANY I WOULD NEVER ORDER ANYTHING FROM YOUR COMPANY AGIAN AND I AM TELLING EVERYONE ELSE THE PROBLEM THAT I HAVE/HAD WITH YOUR COMPANY,,,,,JAS 231- 620-2260
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,We’re really sorry to hear that some items were missing from your order, that’s definitely not the experience we want for you.We have created a ticket and reach out to you shortly to confirm the details. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Peter T Peter T
Homeowner
Absolutely awful quality and the WORST customer service I've experienced ever. This is the second time a cheap part broke (first time while assembling it) within a year. Customer service requires texts back and forth before ordering a part. It's been 4 days and I have not heard back about a leaking part of the hose reel. I can't use the sprayer and springtime weeds are gaining hold of my landscaping while I have to wait who-knows-how-long. DO NOT BUY (or, buy mine from me... I'm looking for another brand with better quality and service).
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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