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168 Recensioni
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Very poor Customer Service
Very poor Customer Service. I purchased this 10 gallon sprayer after having the 4 gallon version of it. I was looking forward to getting it because I like the other one. When I get this, it all looked good. I took it out of the box, put it together and noticed 2 pieces of plastic in the corner of the box. I looked at the sprayer and found the back of the wheel was broken. The wheel was still on, but it is very loose. I looked at the box and noticed then that the box looked like might have been crushed a little. I didnt see it when I got it because it wasnt hurt much, it was bowed out a little. I email Vevor about it, figuring they would send me another sprayer and I would send the broken one back. They responded that they were going to order and send me a wheel. That would be fine, but that was almost 1 month ago and I still do not have the wheel or a sprayer that I can use. Apparently the wheel was marked lost in the mail today. Vevor offered $50 refund for me to go buy a wheel in my area.....Where am I going to find a wheel that will fit this sprayer????? I dont understand why that was even offered. I guess I will be another month at this point before I can spray my grass.
3 persone l'hanno trovato utile
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grosse daube
Difficile a amorcer,petite pompe manuel pour aider inutile.
une fois amorcé, marche a peu près sans pression constante.
se désamorce dès qu il est un peu vide, une vraie galère a utiliser
1 persone l'hanno trovato utile
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Service is Terrible
I ordered 10 of these sprayers for an animal shelter. One came without the sprayer wand and I have been trying to get a replacement. There is no phone number so lots of auto generated responses via email saying things like "Regrettably, our technical support team has not been able to resolve your issue effectively. We sincerely apologize for the inconvenience caused by this product problem.
If the product does not affect your normal use, we would like to offer the following solution: We will process a compensation refund of 20 USD, and you may keep the product with no return required.
$20 does nothing for me if I can't use the sprayer.
I ordered another 7 units thinking this would be quickly resolved. So sorry I did. It really is a shame as the sprayer works well for disinfecting dog kennels. The service is the deal breaker. https://youtu.be/wDNmqG2MLms?si=5Ttj9Paulgn95VM-
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Building maintenance
Was disappointed to find that replacement batteries are not available to purchase. what happens when they stop working? I was told that a Makita brand would work but after a lot of research they will not work as they are proprietary to Makita brand only products.
your battery is the same, nothing is interchangeable. Never heard of a product that didn't have a way to replace or purchase parts.
Was disappointed that holes didn't line up on kit box or pull handle also. good think being a maintenance person I could make it work
anyway. Liked the design thought this unit would be very helpful in my work. sorry I didn't research your company further I wouldn't have purchased.
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Attendre
Bonsoir. Désoler j attend toujours ma commande depuis 2 mois
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Mr.
I got it almost two months ago and can't use it.
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user
The unit becomes very heavy when fully loaded, and combined with its own weight, it can be difficult to maneuver. In practice, the ground is rarely perfectly level, making it unrealistic to assume it can be moved easily wherever needed. The nozzle is also quite fragile and susceptible to damage. In addition, any accessory or attachment not currently in use is likely to be misplaced, as the unit does not provide a dedicated storage compartment for these components. Nope, I will return it for refund.
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Dr
Bought this unit. Used it three times. Battery no longer holds charge.
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0wner
ABSOUTLY TERRIBLE SERVICE. THERE WAS AND STILL IS A MISSING PART, NO WAND WAS IN THE BOOK/PACKAGE SO I CANNOT USE IT. I CALLED 1O TIMES AND NO ANSWER AND THE EMIAL FAILED. VERY , VERY DISGUSTED WITH YOUR COMPANY. I WASTED HOURS TRYING TO GET THROUGH TO YOUR COMPANY
I WOULD NEVER ORDER ANYTHING FROM YOUR COMPANY AGIAN AND I AM TELLING EVERYONE ELSE THE PROBLEM THAT I HAVE/HAD WITH YOUR COMPANY,,,,,JAS 231- 620-2260
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Homeowner
Absolutely awful quality and the WORST customer service I've experienced ever. This is the second time a cheap part broke (first time while assembling it) within a year. Customer service requires texts back and forth before ordering a part. It's been 4 days and I have not heard back about a leaking part of the hose reel. I can't use the sprayer and springtime weeds are gaining hold of my landscaping while I have to wait who-knows-how-long. DO NOT BUY (or, buy mine from me... I'm looking for another brand with better quality and service).
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