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VEVOR Tagliasiepi 6 in 1 tagliasiepi a benzina 43CC potatura manico lungo 1,15L

Recensioni dei clienti per VEVOR Tagliasiepi 6 in 1 tagliasiepi a benzina 43CC potatura manico lungo 1,15L

43cc

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Kevin Kevin
Problem right from the start
Problem right from the start 2
Upon receipt of the shipment, I started assembly of the product according to the supplied manual. I found that a couple items that needed assembly were not as described or drawn in the manual, so I thought that they had not sent me some parts, but found that other parts would work and figured out myself how they should be assembled (they must have redesigned these items without updating the manual). Day 1 - I had just used the grass trimmer for the first time and suddenly the motor stopped running. I turn to look at the motor and the gas tank is down on the grass. The 3 bolts that hold it to the motor were goneand it had only been running for about 30 minutes. Day 2 - I used a magnet to search through the grass for the bolts and I did find one of them.  Seems that each socket head cap screw bolt has a small flat washer, a small lockwasher, and a larger flatwasher to retain the tank.  As such, they are too special to find at the hardware store and I needed the factory fasteners sent to me . I also asked how would I go about ordering and extra spool, B20, for this trimmer for which I never received an answer. Day 5 – They sent me the same message they sent me on Day 1. Day 7 - I asked if they could please advise me of the status of this problem? Day 8 - They replied, "Could you purchase the bolts locally or online? The specifications are M5*25 socket head cap screws" (without telling me whether it was fine or course thread and the fastener that I found was 32mm long, not 25mm) "We are now offering a refund of CAD 30 as compensation." I replied, again, that I had already taken the one socket head cap screw, that I managed to find in the grass with a magnetic wand, to my local hardware store and they could not provide a replacement. I would have thought that I would have received these items by that time instead of waiting for 8 days to be told to get it myself. I then asked, if they cannot get these items from your own factory, I asked them to source out the same items and send them to me as promptly as they could, otherwise, credit my credit card for the full amount of the purchase, send someone here to pick up your product, so that I can go to the hardware store and buy a similar item for a store that will serve me properly. Day 9 - They offered me CAD 90 for the inconvenience. I refused, they then offered me a refund CAD 180 to compensate for my loss which I then accepted. I ordered both course and fine thread 5 mm fasteners so that I could determine myself which was required. I could only get 25mm long fasteners, not 32 as the original were, therefore they had less engagement then the originals, I used Loctite to keep them from backing out which is working fine, the one original fastener still needs to be retighten (as I thought I would keep and eye on it when I went to use it afterwards). I will be adding Loctite to that fastener too! The trimmer is very heavy to use even with the harness.
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Risposta del servizio clienti: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Nick Nick
Business owner
Business owner  2 Business owner  2 Business owner  2
Worked pretty good for 2-3 yards. Thought it would be handy to have a multi accessory tool available but screws started backing out immediately. It's heavy, and it's not as powerful as a 21cc weed eater. The speed head doesn't line up so you have to remove the trimmer head to put string in. Which is very difficult requires a flat tip to press it in to release so you can load it. The crank down speed head option works well for loading the trimmer line. I had to zip tie the throttle handle on first day. I've run tru fuel for its 3 week life and it won't start anymore. Didn't use any attachments because I hadn't had the opportunity before it failed. Currently working with customer service to remedy issue. Seems like a good deal until it dies mid job and you have to go buy another option to finish the yard.
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Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Timber Framer514 Timber Framer514
Absolute garbage, DO NOT BUY
0 STARS!! Very poor quality. You get what you pay for… but I was not expecting this many issues. Have used it twice, both times for very short periods. Both times the engine began over-revving, and continued revving after releasing the throttle. After brief periods of use, if turned off for more than a few seconds, THE ENGINE WILL NOT START AGAIN. Every aspect is flimsy. The attachments connect with barely any purchase and are only held in with a flimsy retaining pin, such that they wobble around. The unit is way too heavy for extended overhead use. The harness is okay for ground work, but no help for anything above head-height. It is extremely loud! And, for example the hedge trimmer attachment does not operate unless you give it full throttle, which, again, in my case resulted in engine racing. The throttle trigger is clunky, cheap, and rough. Basically have 0, half, and full. The entire handgrip and controls are so cheap, they feel like a cheap toy, flexing, poorly fitting, with sharp edges all over the place. The safety catch gets stuck and has to be messed with every other time. The stop switch has to be one of the most minor, yet annoying flaws: it is too close to where you have to grip (due to the crunchy safety) and it has no resistance, no “click”, so it’s constantly slipping and stopping the engine!! The instructions are horrible. They’re missing steps for the parts covered, and missing some pieces entirely. I can’t return it apparently, and I can’t sell it in good conscience… so what am I supposed to do?
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Risposta del servizio clienti: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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S.M.I S.M.I
This product is not sturdy at all.
This is the first item I have purchased from you company I would say is not worth buying. Because it's not made for constant use. My second time using it the shaft seized up. And now two of the attachments do not work. . But I will say every other product I've ever gotten from your company has been excellent except for this one. Also I would like to say on your blower pack the handle is made of a cheap plastic that is not sturdy. But it does run great
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Risposta del servizio clienti: Dear Valued Customer, we’re sorry for any inconvenience or concerns you may have experienced, and we appreciate you taking the time to share your feedback with us. We have created a ticket to follow up on your feedback, and our team will contact you via email, if needed, to provide the necessary assistance or clarification. Please check your inbox for any updates or further communication from our team. Thank you for your patience and understanding.
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ji*** ji***
Dålig kvalitet
52cc
Kvaliteten jättedåligt rekommenderar ej produkten.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Vi har skapat ett ärende för att följa upp detta problem. Vår kundtjänst kommer att kontakta dig via e-post och ge uppdateringar tills problemet är löst. Vänligen håll utkik i din inkorg efter våra meddelanden.
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autinben autinben
Runs good when you can start it
Crank rope recoil broke before I ran 1 tank of fuel in it ran great when it was running
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Risposta del servizio clienti: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Ivar Ivar
Not received.
52cc
I never received the product. If I were to receive one I would probably give it a better review. :)
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Risposta del servizio clienti: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.    Also we sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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Joey Joey
No Customer Service here!
Poor customer service! They love to play "email tag" with you to go away out of frustration. Will NOT replace attachment that came damaged. I guess you get what you pay for from China. Failed!
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Risposta del servizio clienti: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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matthewoconnell1981 matthewoconnell1981
Not safe parts not secure, they should all have lock nuts or lock washers but there's none, the vibrations of the high rpm keep every piece of hardware to fall off during use
Bought it a month ago barely used it and the engine is great what a beast but every piece of hardware screw, bolt, lock pin, wing nut for the air filter all fell off during use and lost. Now I can't use it safely and obsolete because I dont have the spare parts to replace.
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Risposta del servizio clienti: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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mcclucasflooring1997 mcclucasflooring1997
Cheap and it shows
I bought this a few weeks back. And I used it three or four times and the pins inside the pull string/fly wheel broke. And now I can't start it. Ive very disappointed with this. Also had trouble with the product being delivered. I doubt im going to be purchasing any more equipment from vevor.. I was extremely excited about this company and using these products for my homestead. But I dont find myself buying anything again.
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Risposta del servizio clienti: Dear Valued Customer,Thank you for sharing your feedback with us. We deeply care about your experience and want to make things right as quickly as possible.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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