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VEVOR Riscaldatore Diesel 8 kW DC 12 V/24 V, Riscaldatore di Parcheggio ad Aria Diesel per Auto, Portatile, Controllo Tramite APP Bluetooth, Telecomando Display LCD, Serbatoio da 5L

Recensioni dei clienti per VEVOR Riscaldatore Diesel 8 kW DC 12 V/24 V, Riscaldatore di Parcheggio ad Aria Diesel per Auto, Portatile, Controllo Tramite APP Bluetooth, Telecomando Display LCD, Serbatoio da 5L

Tipo Cassetta degli Attrezzi Si 8KW - Grigio

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Heater never arrived Heater never arrived
Dude
I never received the diesel heater I ordered back in October. I've had a couple of back and forth inquiries with Customer Service and was eventually advised it was lost in transit. I've tried to initiate a refund a couple of times, but the refund screen wants a file attached. When I attach a PDF file of my customer service conversation, I get a pop up stating unacceptable format. I am quite frustrated with Vevor, and will not shop with them again unit this is resolved.
0 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize that you haven’t received your package yet.We have created a ticket for you to follow up on this issue. We will immediately verify the delivery status with our logistics team and update you via email/ticket as soon as we have information. Thank you for your patience while we resolve this.
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James W. James W.
Right from the start
First thing....I put fuel in and it started leaking....Pulled it apart to find a piece of metal shaving in the fuel pump ....Was running the unitandit suddenly stopped and began smoking after only usingit for a shortperiod ....Fixed it and had it in my home and noticed a strong diesel smell ....The fuel tank has a small Crack and dripped diesel all over the whole unit and wasn't discovered until the smell was overwhelming ....Taking it out of the box and I sliced my finger to the bone on a decal on the outside cover of the unit because it's a soft metal and sharp as a razor....Poor design with air output and exhaust just under it ....Looks good at first sight but looks will fool you on this one ....I contacted them and received a refund but that was it and never heard from them again....Even asked for maybe a coupon or a little something because of the complete hassle and was shut down completely....1 out of 5 stars ....Thanks Vevor for nothing
2 persone l'hanno trovato utile
Risposta del servizio clienti: "We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services."
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piece of shit garbage piece of shit garbage
this is a piece of shit garbage
I want my money back didn't work longer then 1 day and shorted out busted now collecting dust and VEVOR is trash company they won't give me my money back they want me to send a video of the busted crap they sent me I sent them a pic that wasn't enough I guess they then dropped my claim ... what a bad company bad product all shit VEVOR = GARBAGE IN EVERY WAY
0 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Valcourt Valcourt
Mr
Poor quality. I have problem with TVOC: total volatile organic compound inside. Dangerous for health. Dangerous for my babie
0 persone l'hanno trovato utile
Risposta del servizio clienti: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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MB Hennin MB Hennin
NA
Would love to be able to us the product but can seem to get the accessory part that is required delivered. The heater came in 3 days the accessory part is now 10 days in and still no delivery. Tried multiple times to get an update on the delivery but you can only speak to automation no live person or phone number. There is no way of speaking with anybody from the company so there is no way of getting an update as to when the part is arriving. They use a very low quality delivery service and there's no way to get in contact with them either. Very frustrating can't read the product because I have not been able to use it it's been sitting at our house since the 24th of November waiting for the accessory part. Very poor customer service
0 persone l'hanno trovato utile
Risposta del servizio clienti: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Michael Dufour Michael Dufour
Horrible service
My unit worked for all of 2 hours; the first hour and 3/4 was fine, 2nd run lasted 15 mins, then puked. I've spent 2 weeks and send 3 videos, countless messages back, and Vevor keeps going in circles without actually doing anything. Unit was less than 1 week old. Extremely disappointed with the aftercare I have received from Vevor. Will probably cut my loss and get a unit somewhere else; and stear anyone away from this brand.
4 persone l'hanno trovato utile
Risposta del servizio clienti: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Marty Marty
Stopped working in just a few hours. Do not recommend buying from vevor.
Heater ran for a few hours and stopped. Code E06 fan failure. Been going back and forth with costumer service and they won't replace it. Would not recommend buying from vevor.
1 persone l'hanno trovato utile
Risposta del servizio clienti: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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