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VEVOR Pressa a Caldo 380 x 380 mm Macchina per Pressatura a Caldo Digitale, Riscaldamento Rapido Uniforme, Cotone Isolante a 2 Strati, Macchina per Trasferimento Termico per Magliette/Cuscini, Rosa

Recensioni dei clienti per VEVOR Pressa a Caldo 380 x 380 mm Macchina per Pressatura a Caldo Digitale, Riscaldamento Rapido Uniforme, Cotone Isolante a 2 Strati, Macchina per Trasferimento Termico per Magliette/Cuscini, Rosa

Rosa 38x38 cm

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Karen Karen
KSR
very bad heat press. I received and didn't work.
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Risposta del servizio clienti: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Joe Joe
mr
ordered first unit. It was faulty. Raised issue with the customer service. Needed a heat press fast so I ordered another one thinking it was a one off issue but the second heat press had the exact issue. The temperature cannot be adjusted or time the change. The MODE setting does not work
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Risposta del servizio clienti: Hi, so sorry to hear our product gave you trouble—we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast!
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Heather Heather
Heather
I purchased this heat press on June 6th. Received it on June 9th. Shipping was fast. On June 11th I unbox the press and went thru test presses. I notice the pressure was uneven even at the highest pressure. I used white shirts and the oil from the slide got on the shirt. Pressure and oil ok I can figure something out not a big issue. Well I also notice the temperature would drop about 17 degrees when pressing. I sent a message to Vevor to return the press because I am not happy on June 11th. Sent pictures of the statin on the shirts and video of the temperature dropping. They said it would take 24 to 48 hours for someone to get back to me. They just told me to wipe the oil away problem "solve" on June 14th. Didn't say anything about the temperature dropping. So I asked about it then they replied on June 15th saying since this requires multiple issue to wait patiently. about 19 hours later they said that it is normal after pressing. Sent a reply saying I would understand maybe 5 degrees but not 17. That is too big of a dip. I didn't get a reply back until June 16th. Saying to wait patiently about it. Now we are at June 17th with no resolution and no communication. At this point it is just a $150 paperweight. This has not been used since the 11th. I own 3 Vevor presses Hat, Tumbler, and now a shirt press. Didn't have any issues with the tumbler or Hat press.
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Risposta del servizio clienti: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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Karina Karina
owner
This machine is only good for one month after that it won't turn on. I would not recommend it. I have purchased two and both stopped working after the month. There is no one you can talk to regarding this issue as there is no customer service. I have been in contact through chat for a month and the issue is still pending resolution. Do not purchase this machine.
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Risposta del servizio clienti: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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Vincencia Vincencia
Terribly Disappointed
The heat platen does not work correctly. It has uneven heating. The Top heat platen itself Does not come down evenly when you loosen or tighten the pressure. The pressure dial is very tight and to open the press you need to be superman. there is not a handle to hold the bottom platen when opening it and when you do open the press the top flings open the whole press jumps Customer service is terrible. I had contacted them with this issue, and they sent a video on how to turn the pressure dial. Not solving the problem. They then bargain money with you offering $30 for a refund. They will not take the defective machine back. They told me to find a heat press repair shop. I will never purchase vevor products again.
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Risposta del servizio clienti: Thank you for your patience and cooperation throughout this process. We are pleased to inform you that we have reached a mutual agreement regarding your recent concern. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding. Your satisfaction is our top priority, and we are committed to ensuring that you have a positive experience with our service.
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Cennet Cennet
What a joke
Had this heat press for 3 months and it overheats. Burnt up the cover I had on it and everything. Contacted support pver 10 days ago and of course they only reply in the middle of the night so it is still unresolved. First tried to tell me it was a fuse when mine us clearly fine and that it would take 15 days to get me a new one. After I went back and forth fir days about how my fuse was fine they're trying to say it's the instrument panel that also has no issues. They've tried to offer $25 and $76 instead of FIXING the issue for a $260 item I just got 3 months ago. Idk why I keep messing with them bc their customer service is absolutely shit.
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Risposta del servizio clienti: Dear valued customer, we trust this message finds you in good spirits. As per our recent discussions and the agreed-upon plan, we’ve finished the necessary steps to resolve your concerns. Please accept our sincere apology for any inconvenience or frustration you experienced; your satisfaction matters greatly to us, and we’re committed to making amends.
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Cennet Cennet
Stopped clamping properly
Press wouldnt stay closed anymore after about 2 years of use
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, Thanks for your feedback. We’re sorry for any inconvenience this may have caused. Our after-sales team is ready to assist quickly through our online "Contact Us" page. We appreciate your patience and understanding.
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Karina Karina
Owner
I bought this heatpress last month and it is no longer working. I tried reaching customer service but it is hard as they do not have service number. Overall dissatisfied with this product.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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V. V.
"Disappointed – Poor Quality and No Support"
I purchased this heat press machine hoping for reliability, but after just a few months of use, it completely stopped working. Despite reaching out to the company for assistance, they failed to provide any meaningful support or resolution. Their customer service was unhelpful, and I felt completely ignored. If you're looking for a long-lasting product and a company that stands behind what they sell, I would strongly recommend looking elsewhere."
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Risposta del servizio clienti: Dear valued customer, Thanks for letting us know about your worries. We apologize for the trouble caused. To get further assistance, visit our "Contact Us" page online; you’ll find it in the bottom navigation bar. Use this section to submit a ticket for unresolved issues—our after-sales team is ready to help promptly. Thank you for your understanding.
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Mike Kamuda Mike Kamuda
Horrible customer service!!!
My wife is disabled and unable to use this machine. After many emails, they offered me $80 creditor a brand new machine. This is crazy! I guess they don’t stand behind their products!!!
1 persone l'hanno trovato utile
Risposta del servizio clienti: To our esteemed customer, thank you for your understanding and cooperation. We’re actively working on resolving your issue and are dedicated to finding a satisfactory outcome. Please make sure to check your ticket and email periodically for updates on how things are progressing. Don’t hesitate to contact us if you require more help or have additional queries.
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