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VEVOR Motosega a Gas da 58 cc Motosega a Scoppio da 508 mm 2,7 CV con Impugnatura Antiscivolo, con Doppio Serbatoio, per Taglio del Legno, Potatura degli Alberi e Disboscamento, Arancione Nero

Recensioni dei clienti per VEVOR Motosega a Gas da 58 cc Motosega a Scoppio da 508 mm 2,7 CV con Impugnatura Antiscivolo, con Doppio Serbatoio, per Taglio del Legno, Potatura degli Alberi e Disboscamento, Arancione Nero

58 cc-20 pollici(Nuovo)

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1887 Recensioni
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Tim Keyes Tim Keyes
Failed after two cuts
Not happy. Started and ran well. Cut two logs and chain came off and damaged the chain and blade. Cannot locate replacement parts
0 persone l'hanno trovato utile
Risposta del servizio clienti: Thank you for your feedback. We sincerely apologize for the inconvenience caused by the issue you encountered. We have assigned a specialist to reach out to you via support ticket #[Ticket Number 463852883568640] within 48 hours to provide an appropriate solution. Please check the email address associated with your order and reply to us there.
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tsaurman69 tsaurman69
This tracking system sucks
I haven’t received it yet
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,We sincerely apologize for the inconvenience and that you haven’t received your package yet. We will immediately verify the delivery status with our logistics team and update you via the email associated with your order within 24 hours. Thank you for your patience while we resolve this.
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Lo*** Lo***
Dissapointed
Bought this chainsaw, could not get it to start. Mechanic could mot either. Big bummer
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,We have created a ticket for you to follow up on this issue. Our customer support team will contact you via the email associated with your order within 24 hours and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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DSC COMUNICACIONES DSC COMUNICACIONES
CALIDAD PESIMA
62cc-20 pollici
Mala calidad, no recomendable
0 persone l'hanno trovato utile
Risposta del servizio clienti: Hemos creado un ticket para realizar el seguimiento de este asunto. Nuestro equipo de atención al cliente se pondrá en contacto con usted por correo electrónico y le mantendrá informado hasta que el problema esté resuelto. Por favor, revise su bandeja de entrada para estar al tanto de nuestras comunicaciones.
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rbrackett514 rbrackett514
You don’t always get what you order
I ordered two saws and only received one. No tracking or whereabouts at all
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,We sincerely apologize for the inconvenience and that you haven’t received your package yet. We will immediately verify the delivery status with our logistics team and update you via the email associated with your order within 24 hours. Thank you for your patience while we resolve this.
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ronaldleemoody@gmail.com ronaldleemoody@gmail.com
Poorly designed kick-back brake defective
I had trouble to begin with in getting the chain/bar to install. I finally realized the brake was on reducing the diameter of the band that grabs the clutch. I had to apply a large amount of force to release the brake, which expaned the brake. After starting for the first time the brake was on and no matter how hard i tried the brake would not release.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and for the experience you had with our customer service and after-sales support. Your satisfaction is very important to us, and we truly regret that we did not meet your expectations.We have received your ticket and are actively following up on your case. Our customer support team has been in continuous communication and will continue working on this issue until it is fully resolved. We kindly ask for your patience and request that you wait for our team's replies, as we will provide updates and a solution as soon as possible.In the meantime, please keep an eye on your email inbox and ticket responses for the latest updates. Thank you for your understanding and giving us the opportunity to make this right.
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Jose Maria Jose Maria
Calidad precio 0
40cc-14 pollici
Mal,freno de cadena roto,carcasa de donde va la cuerda de arranque a las primeras rancadad se rompio, no pude poner en marcha tube que llevar a taller y me costo reparación como uno nuevo.hasta ahora todo lo comprado bien moto sierra in desastre
0 persone l'hanno trovato utile
Risposta del servizio clienti: Hemos creado un ticket para realizar el seguimiento de este asunto. Nuestro equipo de atención al cliente se pondrá en contacto con usted por correo electrónico y le mantendrá informado hasta que el problema esté resuelto. Por favor, revise su bandeja de entrada para estar al tanto de nuestras comunicaciones.
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jeanfrancoishaas3 jeanfrancoishaas3
Nul fonctionne pas
52 cc-18 pollici (Nuovo)
J ai reçu la tronçonneuse mais elle fonctionne pas
0 persone l'hanno trovato utile
Risposta del servizio clienti: Nous avons créé un ticket pour assurer le suivi de ce problème. Notre équipe de service client vous contactera par e-mail et vous tiendra informé(e) de l'évolution de la situation jusqu'à ce que le problème soit résolu. Nous vous invitons à consulter régulièrement votre boîte de réception pour prendre connaissance de nos messages.
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girouard.emmanuel0607 girouard.emmanuel0607
Tronçonneuse de merde
40cc-14 pollici
Jamais réussi a mètre la tronçonneuse en route sa fais 20 an que je fais dû bois des tronçonneuse j'en n'ai u c'est la première qui va a la déchetterie merci
0 persone l'hanno trovato utile
Risposta del servizio clienti: Bonjour ! Nous sommes sincèrement désolés d'apprendre que votre expérience avec notre service après-vente et notre service client a été décevante ; nous prenons vos remarques très au sérieux. Merci beaucoup de nous en avoir fait part : vos retours sont essentiels pour nous aider à corriger la situation et à nous améliorer. Nous avons constaté que le problème que vous avez signalé a été résolu par échanges d'e-mails. Nous sommes ravis que votre souci ait été pris en charge rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter.
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Stush Stush
OK Build Quality, but Disappointing Reliability/CS
The product itself appears to be reasonably well constructed. The materials and overall build quality seem acceptable for the price, and my initial impression was generally positive. Unfortunately, that impression quickly changed when the starter cord broke during the very first attempt to start the machine. A brand-new product simply should not fail before it can even be put into service. While an occasional manufacturing defect is understandable, how a company handles that defect is equally important. I contacted VEVOR, expecting a relatively straightforward resolution. Instead, the process dragged on for several weeks. Initially, they offered to send a replacement part, which never arrived. Eventually, they offered to replace the entire unit, but by that point I had grown tired of waiting and simply repaired the cord myself. To their credit, VEVOR did offer a $25 refund for the inconvenience, which I appreciate. However, that doesn't change the fact that resolving a relatively simple issue became unnecessarily frustrating and time-consuming. In my opinion, the appropriate response when a brand-new machine fails immediately would be to expedite a replacement unit and provide a prepaid return label for the defective one. That would have resolved the issue quickly, demonstrated confidence in their products, and left the customer with a much more favorable impression. Ultimately, I don't consider this a poorly constructed product, at least based on its initial appearance. However, the immediate failure raises legitimate questions about quality control, and the prolonged resolution process leaves considerable room for improvement. My biggest disappointment wasn't necessarily that something broke. Defects happen. It was that VEVOR took several weeks to address a problem that should have been resolved promptly and with minimal inconvenience to the customer.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer, we’re sorry for any inconvenience or concerns you may have experienced, and we appreciate you taking the time to share your feedback with us. We have created a ticket to follow up on your feedback, and our team will contact you via email, if needed, to provide the necessary assistance or clarification. Please check your inbox for any updates or further communication from our team. Thank you for your patience and understanding.
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