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VEVOR Macchina Ghiaccio a Cubetti Uso Commerciale Compatta 34kg / 24 ore ca. con 36 Vassoi Capacità Stoccaggio di ca.5,6kg, Macchina per Ghiaccio Indipendente per Bar Ristorante Hotel Albergo Festa

Recensioni dei clienti per VEVOR Macchina Ghiaccio a Cubetti Uso Commerciale Compatta 34kg / 24 ore ca. con 36 Vassoi Capacità Stoccaggio di ca.5,6kg, Macchina per Ghiaccio Indipendente per Bar Ristorante Hotel Albergo Festa

34,5 kg 5,6 kg

recensioni dei clienti

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366 recensioni
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Troy Troy
Damaged on arrival
I have not been able to use this as of yet. I received the product damaged and chatted with customer support as soon as I had it out of the box. I showed them pics of the unit and box. I was told to wait up to 48 hours to get a reply on the next step of what they are willing to do to fix it.
0 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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George Hart George Hart
Mr
Do not purchase from Vevor !! I purchased an Ice Machine snd it quit working after a few hrs and Vevor is not standing behind there product !! Been trying to resolve this for almost 2 weeks and still nothing from Vevor !! They are probably like this with all there products !!!!!
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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brandon kirk brandon kirk
Owner operator
Showed up packaged great but does not work. Can't get a response from customer service either. Attempting to get a refund.
0 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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SAS Janssens&Grange SAS Janssens&Grange
Panne
130 libbre/24 ore Ingresso d'Acqua Singolo
J'ai acheté une machine à glaçon et je ne peux pas travailler avec elle est en panne . J'attends que un téchnicien me téléphone ou le retour de la machine.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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 Craig McDaniel Craig McDaniel
Problems with product and refund
Recieved ice maker and noticed at installation that the door has a 1/4 inch gap on top of ice door. Tried it for a short time and asked for a refund ! They agreed and sent a return label! Said as soon as I shipped and provided proof, which I did, they would refund my account immediately! Shipped on May 5 and delivered on May 8. Sent messages on ticket during that time frame and no responses. They keep closing the tickets. Did the online chat Monday and still nothing! This is ridiculous on how they avoid customers!
1 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Trenton westfall Trenton westfall
Don’t do it ! !
Don’t do it ! Less than a year with little use the machine stopped dropping ice. My understanding this a fairly common issue. Contacted Vevor , after a little back and forth stuff they decided it was ok to offer me 20.00 yes 20$ to get it fixed myself ! There is a variety of problems with that as I hope you can see. Main one is no one in my area to work on such things that I’m aware of. If it wa used often and had a couple years on it I might understand. It was used on 6 weekend camping trips ! There are a lot of options out there don’t chance this one or the unreasonable company to back the product ! Picture ( if it downloads) shows the big chunk of ice I get after the machine sits for 2 hours and starts to thaw ! Never mind won’t load and I have put too much time into this already.
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Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Hursit Sungur Hursit Sungur
S
130 libbre/24 ore Ingresso d'Acqua Singolo
Obwohl ich neu gekauft habe Wasserpumpe schon nach 3 Woche defekt.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Wir haben ein Ticket für Sie erstellt, um den Status Ihres Anliegens zu verfolgen. Unser Kundenservice-Team wird Sie per E-Mail kontaktieren und Sie über den Stand der Dinge informieren, bis das Problem gelöst ist. Bitte prüfen Sie Ihren Posteingang regelmäßig auf unsere Nachrichten.
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Chris Majerle Chris Majerle
N/A
It would have been nice to know this machine does not store ice. It says it does, but the compartment is not refrigerated, so the ice begins to melt as soon as it is made. For my home bar, it is useless.
1 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Ice maker Ice maker
Broken down
Peace of junk don't ever buy one of these from Vevor. Broke down on me in the first year of ownership and Vevor would not back up this product. They left me hi and dry. Very poor customer service.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Mohamed Mohamed Mohamed Mohamed
Owner
I would not recommend it
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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