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VEVOR Macchina per Ghiaccio Commerciale Produzione max. 59 kg/giorno Capacità di Stoccaggio 15 kg, Macchina per Ghiaccio Indipendente Sottobanco con Display a LED Autopulente per Bar Ristorante

Recensioni dei clienti per VEVOR Macchina per Ghiaccio Commerciale Produzione max. 59 kg/giorno Capacità di Stoccaggio 15 kg, Macchina per Ghiaccio Indipendente Sottobanco con Display a LED Autopulente per Bar Ristorante

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416 Recensioni
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Tradotto
Vedi originale
Hector Amaral Hector Amaral
Pésimo servicio post compra
Justo al año de que venciera la garantía tuve problemas con mi equipo y llevo ya un mes tratando de que venga un técnico y es hora de que me siguen contestando los bots por mensajes sin llegar a una solución, les pido que me manden un técnico y nada aún
0 persone l'hanno trovato utile
Risposta del servizio clienti: Hemos recibido su solicitud de soporte sobre este problema y hemos estado en comunicación constante con usted al respecto. Le enviamos una solución por correo electrónico y ahora esperamos su respuesta. Le aseguramos que seguiremos haciendo un seguimiento hasta que el problema esté completamente resuelto. Le rogamos que revise periódicamente las respuestas a su solicitud y las alertas por correo electrónico.
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Tradotto da spagnolo
Vedi originale
Wanda Hansen Wanda Hansen
Owner
Owner 1 Owner 1
This ice makervstopped working properly as soon as we had our plumber install it. Emailed Vevor 3 times a day to get this icemaker fixed. They would not respond with any resolution. I sent them another email letting them know that I will be reporting them to the BBB and if no response for resolution, I will be filing a law suit. Also, they were supposed to have credit me $110 for the wayer pump I or the plumber didnt know how to install. We just raised the machine higher so the water could drain. Now 2 weeks later, they want me to return the ice maker and once they have it they will refund me. I have a hard time believing that I will get my full refund. Including shipping and product protection. I will never buy anything from VEVOR again Worst customer support ever.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Tradotto da Inglese
Vedi originale
COSTE Frédéric (SARL FREMATESS) COSTE Frédéric (SARL FREMATESS)
Demande d'information
56 kg 15 kg
je voudrais savoir si il y a possibilité d'avoir des cubes de glaçons car la machine à glaçons que j'ai reçu fait des blocs de glaçons qu'i faut ensuite casser avec la pelle à glaçons donc ce n'est pas pratique et cela engendre une grande perte de temps. Y a t'il un reglage à faire sur la machine à glaçons pour remédier à ce problème ? Dans l'attente de votre retour d'information
0 persone l'hanno trovato utile
Risposta del servizio clienti: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Tradotto da francese
Vedi originale
Emilia Emilia
Kostkarka
80 libbre/giorno
Kostkarka była kupiona specjalnie na imprezę żeby obsłużyć dużą ilość ludzi niestety nie szło jej uruchomić i do dziś nie idzie nie spełniła swojego zadania gdyż w ogóle nie chłodzi nigdzie jej uruchomić brak jest jakikolwiek instrukcji
0 persone l'hanno trovato utile
Risposta del servizio clienti: Utworzyliśmy zgłoszenie, z którego możesz skorzystać, aby dowiedzieć się więcej o tym problemie. Nasz zespół obsługi klienta skontaktuje się z Tobą e-mailem i będzie Cię informował o postępach w rozwiązaniu problemu. Prosimy o regularne sprawdzanie skrzynki odbiorczej w celu uzyskania wiadomości.
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Tradotto da Polacco
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James M Torrez James M Torrez
Owner
Constantly leaking
1 persone l'hanno trovato utile
Risposta del servizio clienti: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Tradotto da Inglese
Vedi originale
Anastasios Anastasios
Tato
36 kg 11 kg
After 3 months of making ice in the summer, it stopped working, first it burned the pump and finally it burned the motherboard, I have been in contact for 10 days via email, and they trying in every way to avoid repair or replacement within the warranty. I will probably contact some authority,
0 persone l'hanno trovato utile
Risposta del servizio clienti: Hi, so sorry to hear our product gave you trouble—we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast!
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Brenda Locklear Brenda Locklear
Ice maker
Ice maker 1
Ice maker lights up but, it doesn’t work at all, I need a replacement please contact me , so this is 12 days I have been trying to get this resolved !!! I’m thinking this company could do better than this, could you imagine if this were you on the opposite side. Have respect for your customers.
2 persone l'hanno trovato utile
Risposta del servizio clienti: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements and we sincerely apologize for the inconvenience this has caused you , the team have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Barry Barry
Leaks
Leaks 1
Unit leaks caused damage to drywall , went through it with tech support and got 100$ off on unit
1 persone l'hanno trovato utile
Risposta del servizio clienti: "We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services."
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George Hart George Hart
Mr
Do not purchase from Vevor !! I purchased an Ice Machine snd it quit working after a few hrs and Vevor is not standing behind there product !! Been trying to resolve this for almost 2 weeks and still nothing from Vevor !! They are probably like this with all there products !!!!!
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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brandon kirk brandon kirk
Owner operator
Showed up packaged great but does not work. Can't get a response from customer service either. Attempting to get a refund.
0 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Tradotto da Inglese
Vedi originale

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