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VEVOR Macchina per Ghiaccio Commerciale Produzione max. 59 kg/giorno Capacità di Stoccaggio 15 kg, Macchina per Ghiaccio Indipendente Sottobanco con Display a LED Autopulente per Bar Ristorante

Recensioni dei clienti per VEVOR Macchina per Ghiaccio Commerciale Produzione max. 59 kg/giorno Capacità di Stoccaggio 15 kg, Macchina per Ghiaccio Indipendente Sottobanco con Display a LED Autopulente per Bar Ristorante

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416 Recensioni
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erlon erlon
ice machine sucks
I bought about 10 days ago and haven't used because VEVOR want to send me the replacement part and so far nothing. By the time it gets here summer will be over.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Nancy Nibarger Nancy Nibarger
Owner
I'm assuming the ice machine would have worked? But when it arrived it had a huge dent in the bottom of it. Now I'm dealing with customer service which is like dealing with slugs because they never call or write back in an email. There's also no phone number to call. This is been very frustrating.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Mad&Ro... Jens Hansen Mad&Ro... Jens Hansen
Direktør
130 libbre/24 ore Ingresso d'Acqua Singolo
Der er INGEN ORDENTLIG VANDSLANGE MED .... den kan jo ikk kobles til vandhanen Kontakt på tlf 31 60 13 38 Mvh Jens Mad&Ro
0 persone l'hanno trovato utile
Risposta del servizio clienti: Vi har oprettet en sag, så du kan følge op på dette problem. Vores kundesupportteam vil kontakte dig via e-mail og give dig opdateringer, indtil problemet er løst. Tjek venligst din indbakke med det samme for at se vores beskeder.
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CJ CJ
Didn’t even work
Bought hoping to use while having family and friends to my cabin July 4th. Went to my cabin to set it up 8 days prior, machine did not work, water just runs, buttons don’t do anything, never gets cold. Go through the customer support BS which is a complete joke. They want pictures to show the problem, how TF do you take a picture of something not working? Just kept asking for a new one and I asked if I could pay for expedited shipping. They only respond to you 1 time every 24 hours in the middle of the night. Then out of no where they offer a refund of about a third of what I paid and said I could keep it. WTF!?!?! Not to mention trying to read the manual makes you feel illiterate because it’s written in horribly broken English. If you’re going to sell your cheap junk in the US get someone who speaks English to write it! Worse customer service ever. Here it is a week later, I don’t have an ice maker and I have gotten no where!
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Bruno SENECHAL Bruno SENECHAL
Dommage
130 libbre/24 ore Ingresso d'Acqua Singolo
Super!! Machine au top, livrée comme convenu. Dommage que les raccords et filtres ne soient pas dans le colis et que ce ne soit pas indiqué dans le descriptif et que ce ne soient pas proposés en option ou achat complémentaire !!!!! Pour ma part, Probablement une machine au top!!! INUTILISABLE !!!!! Service client contacté : « photo de la machine dans son emballage » et « éléments manquants sur la photo du site » effectivement ils ont raison…, les raccords et filtres sont sur tous les modèles mais pas sur celui ci!!!! Aucune proposition à ce jour du site, même pour me les vendre….. On se fait avoir, n’étant pas un super inspecteur des images fournies… JE VOUS INVITE TOUS À REGARDER AVEC ATTENTION LES PHOTOS DES PRODUITS PROPOSÉES PAR CE SITE ET NE PAS VOUS CONTENTER DÛ DESCRIPTIF !!! Seules les photos font foi. Peut être que VEVOR me proposera les raccords et filtres, tout pour pouvoir installer et utiliser cette machine…… ou pas…… Je complèterais ce commentaire !
0 persone l'hanno trovato utile
Risposta del servizio clienti: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Jorge Robles Jorge Robles
Sr
Mi compra nunca fue entregada, requiero mi reembolso.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Hemos creado un ticket para que podamos dar seguimiento a este problema. Nuestro equipo de atención al cliente se comunicará con usted por correo electrónico y le informará sobre las novedades hasta que se resuelva el problema. Por favor, revise su bandeja de entrada lo antes posible para ver nuestros mensajes.
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Michael Michael
Chief
Worked for less than a year and I can't get any real support for helping me replace it or fix it. I am very disappointed.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Troy Troy
Damaged on arrival
I have not been able to use this as of yet. I received the product damaged and chatted with customer support as soon as I had it out of the box. I showed them pics of the unit and box. I was told to wait up to 48 hours to get a reply on the next step of what they are willing to do to fix it.
0 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Felipe Elizalde Felipe Elizalde
Tecnico
Tecnico 3
Tecnico 3
La maquina no funciona ,el boton de encendido no se activa y por lo tanto la maquina no inicia su ciclo.
9 persone l'hanno trovato utile
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Craig Craig
Great ice machine while it lasts
Great ice machine while it lasts. Had this ice machine for 6 months then it died. Tried to reach out to vevor for the warranty but can't get anyone to respond. Buy somewhere else that actually stands behind their warranties.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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