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VEVOR Cric Elettrico per Rimorchio 2267 kg Cric Perno per Camper Resistente con Connettore a 2 Vie, Manovella Manuale e Copertura, Cric Resistente alle Intemperie, Mozzo 255-860 mm per Camper, Nero

Recensioni dei clienti per VEVOR Cric Elettrico per Rimorchio 2267 kg Cric Perno per Camper Resistente con Connettore a 2 Vie, Manovella Manuale e Copertura, Cric Resistente alle Intemperie, Mozzo 255-860 mm per Camper, Nero

Regular Type

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352 Recensioni
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BPS ELECTRIC SERVICE BPS ELECTRIC SERVICE
Owner
Owner  2
This Jack has an extremely slow travel time. You can literally go to sleep waiting on this thing to lift your trailer or to lower it. It may be well built, but the gear ratio needs to be re-engineered.
3 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
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Robert Casarez Robert Casarez
Handle very hard to turn
With Remote Control
Very hard to raise and lower with handle
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Adam Adam
Its only ok
With Remote Control
Didnt come with a plug, so now I have to figure out how to connect it to the truck....also doesnt stop on its own....once its all the way up or down it will continue to crank and grind so you have to baby sit it while in operation.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Craig Craig
Great jack, appears to have been used/damaged
The Jack came quick , and works great but the plastic was scratched and 2 of the screw holes holding it onto the body were crack and appear to have been over tightened. The body of the jack was scratched but the packaging was normal and didn’t appear to have been damaged during shipping. I would have returned but had to make do with it and didn’t have time to return it. The jack itself operates very smoothly and is a great addition to my trailer
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, Thanks for your feedback. Sorry for any inconvenience. "Contact Us" online for quick help from our after-sales team. We appreciate your understanding.
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Phil King Phil King
Electric trailer jack
2267.96 kg
Electric trailer jack 2
When I received the electric trailer jack the housing was cracked, I repaired it because it would be easier than sending it back.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product. Your comments are very valuable to us, and we will make sure to share them with our quality team for improvement. We truly appreciate you taking the time to let us know, as it helps us continue to improve our products.
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Eric Eric
Junk
Regular Type
Junk 1
Didn't even last 6 months and it's broken. The switch literally fell apart.
4 persone l'hanno trovato utile
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Matt Matt
Not rain friendly
Regular Type
Worked one day, I should have sent it back but I was going camping, it’s not waterproof, it don’t like moisture, it don’t like the change in climate and causes moisture in it. Switches shorted out. I have to use it manually.
0 persone l'hanno trovato utile
Risposta del servizio clienti: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Bryan Ames Bryan Ames
Lacking Quality & Customer Service
Regular Type
I purchased recently for my RV to make things a little easier. Wired directly to battery terminal posts and boom, worked like a champ for 2 back to back weekend trips. 3rd trip and it stopped going up electrically and would only go down electrically, so here I am hand cranking again!! I reached out to customer service to explain and they said the need pictures and a better explanation before contacting a technician. I replied with details about the functionality and issues I am having and told them that any technician would be able to understand from my description. I have heard NOTHING back from them. I live chatted and they put me through to a real human via chat, he said they have escalated my issue and someone would reach out very soon. I explained that I was getting ready for another trip this weekend and would really like to have my Jack functioning. Well here I am hand cranking away again and still waiting to hear from someone in technical support. I personally wish I had just paid the extra $45 and bought one from Harbor Freight, at least this way I could have returned and installed another one by now!!! NOT A HAPPY CAMPER!!!
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Leslie Morgan Leslie Morgan
Buyer
Regular Type
After about 3 weeks of use the jack went up and would not come back down
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Stephen Prior Stephen Prior
Trailer Jack
With Remote Control
Unit came with a broken housing. I contacted support after a few attempts as it’s only a bot that you text at first then got someone who after a few days decided they would send a new cover and it has taken 2 weeks so far still no cover thy shut down the text so you can’t respond unless you go through the entire process again. Awesome products as I have several items but if you have an issues it’s very hard to get resolved. I still don’t know if they sent a cover and my jack is still in the box waiting.
0 persone l'hanno trovato utile
Risposta del servizio clienti: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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