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VEVOR Lama per Staggia Vibrante da Calcestruzzo 2438 mm, Lega di Alluminio, Lama a Bordo Dritto da 135 mm per Staggia Vibrante, Ampia Superficie di Lavoro, Lama di Ricambio per Pavimenti di Garage

I bought this to help make screeding my driveway pour a little easier. I ordered it August 10th it arrived August 13th. When I opened the box to assemble I found the instructions do not match my machine. With the parts provided I am not able to attach the handle. I contacted support right away on August 13th. Support has been a horrible experience it is August 19th today and I was told all parts are there. I hope the video and image help show my dilemma to other potential customers. At this point I would like to return this product but after my customer support experience so far I'm sure it will be a challenge to return something that I cannot assemble and have received no support on how to assemble.

The handlebars are way too short (I'm only 6'1"), forcing the operator to choke up so close that the come-along guys don't have enough room to push concrete in the foot tracks if needed. The 12-foot screed arrived in 3 pieces, with the engine delivered separately. One of the screeds arrived with a massive ding; they arrived later than the date listed on the site, so I had to postpone the concrete delivery. The engine was delivered within the expected timeframe. Also, notice they don't show the overall weight of the machine fully assembled; it is really heavy for a screed. When operating it, I had to constantly lift as I walked backward; my arms were dead tired after using it for a short time. I weighed the machine fully assembled with the 12-foot screed for a total weight of 71 pounds. So, it's extra heavy and has short handlebars, making it not the easiest to operate. Because of the weight and the smooth handlebar clamps, it took us about 4 separate times tightening the clamp bolts to the point where I worried we were going to strip the cheap Chinese bolts out.