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VEVOR Tettoia per Porta d'Ingresso 96.5 x 101.7 cm, Pensilina per Porta Esterna in Policarbonato Trasparente, Tettoia per Finestre UPF 50+ Copertura Tettoia per Porte Finestre Antipioggia Impermeabile

Recensioni dei clienti per VEVOR Tettoia per Porta d'Ingresso 96.5 x 101.7 cm, Pensilina per Porta Esterna in Policarbonato Trasparente, Tettoia per Finestre UPF 50+ Copertura Tettoia per Porte Finestre Antipioggia Impermeabile

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158 Recensioni
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Pete idzenga Pete idzenga
Awnings
There are nice awnings. But one had dents in it. Not nice.
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Risposta del servizio clienti: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Darrin Thompson Darrin Thompson
Window door awning canopy 40" x 40"
The product is designed well. BUT the shaded plastic is very cheap materials and in my opinion will not hold up much longer than a year or two if exposed to direct sunlight and wind. The advertisement pictures do not show the clear/shaded canopy in detail. Improve on the materials used and it could be a good value. I've asked for a refund.
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Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Aly Aly
Plastic brackets
The material to connect the sheets appears to be aluminum. However, the brackets are plastic. It would be helpful to include more description on the product page.
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Risposta del servizio clienti: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email . Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Customer Customer
CEO
Title: Unacceptable Refund Process: Excessive Proof Demands and Zero Customer Satisfaction The refund process for my damaged product has been an unacceptable ordeal. Despite immediately submitting five separate, clear images documenting the damage, the company continues to make excessive demands for proof, clearly attempting to stall or avoid a full refund. The customer service experience is extremely difficult and has failed to meet any reasonable expectation of satisfaction. When a customer provides overwhelming evidence of a Dead on Arrival (DOA) or damaged item, they should not have to fight for a resolution. This protracted and difficult process has demonstrated a complete lack of concern for the customer. Unless this qualified refund is processed immediately based on the proof already supplied, I will never purchase from VEVOR again. AVOID if you expect basic customer support for a defective product.
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Risposta del servizio clienti: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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SK SK
doesn't hold up to Canadian weather
Easy to put together, looked great but quality does not hold up to Canadian weather. Awning was attached with heavier screws than what came with it in a fairly sheltered location. Swept snow off but that was a little tricky as the "roof" was just corrugated plastic fitted into a couple of thin aluminum channels. After a couple of month the wind ripped it right off and broke the plastic frame. It was not repairable. Unless you are planning on installing this indoors, I would not recommend it.
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Risposta del servizio clienti: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Dylan C Dylan C
Garbage
After 10 minutes trying to wrestle it together threw it in the garbage. Didn't expect much for 60 bucks but this fell way short. Disappointed.
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Risposta del servizio clienti: Dear valued customer, Thanks for your feedback. Sorry for any inconvenience."Contact Us" online for quick help from our after-sales team.We appreciate your understanding.
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T W T W
A waste of nearly 400 dollars
Vector responded promptly to my damaged goods complaint. With the structural damage done to a corner post this huge package in useless. I spent nearly 400 dollars on a a very heavy box of trash. Vevor offer me 20 dollars. I want the part of a full refund. I will never order from this company again. My first review never made it to their site. Trevor obviously blocked my review or able to select which reviews they publish.
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Risposta del servizio clienti: To our valued customer, thank you for your patience and willingness to cooperate. We’re actively working through your concerns and are determined to find a solution that meets your needs. Please keep checking your ticket and email for periodic updates on how things are going. Don’t hesitate to reach out if you have more questions or need further assistance.
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Brian Andrews Brian Andrews
Flimsy and poor implementation of a good idea.
The awning looks nice and works well in a very protected environment. It's a pain to install, since you have to build the whole thing first, then hold all of it up level as you mount it. Since this one is around 10ft long, it takes a few people. Next, the panels shift and separate as you move it around for mounting. I decided to use silicone adhesive to help keep it together during installation and help during high winds. It could be ok if they would change the design so you can mount one section at a time.
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Risposta del servizio clienti: Dear valued customer, Your feedback is appreciated. Please accept our apologies for any inconvenience. For fast help, visit the "Contact Us" section on our website—our after-sales team will assist promptly. Thank you for your understanding.
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Reba Pruett Reba Pruett
Ms.
It wasn't easy putting it together. Not enough screws were sent. I want white and got the silver aluminum. There were 2 imperfections in the clear covering that stand out .
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Risposta del servizio clienti: Dear valued customer, Thanks for your feedback on your concerns. We apologize for any inconvenience. For further support, visit our "Contact Us" page online—find it in the bottom navigation bar. Submit a ticket here for unresolved problems, and our after-sales team will work promptly to resolve them. Thank you for your understanding.
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JC JC
Water leak inside panel
It works well, but water leaks into the tube in the panel and never dries ouut. Overal outstanding performance.
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