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VEVOR Tettoia per Porta d'Ingresso 96.5 x 101.7 cm, Pensilina per Porta Esterna in Policarbonato Trasparente, Tettoia per Finestre UPF 50+ Copertura Tettoia per Porte Finestre Antipioggia Impermeabile

Recensioni dei clienti per VEVOR Tettoia per Porta d'Ingresso 96.5 x 101.7 cm, Pensilina per Porta Esterna in Policarbonato Trasparente, Tettoia per Finestre UPF 50+ Copertura Tettoia per Porte Finestre Antipioggia Impermeabile

recensioni dei clienti

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Il nostro punteggio complessivo non è una semplice media. Diamo priorità alle recensioni autentiche e affidabili ed eliminiamo i duplicati o i contenuti non validi prima di calcolare il punteggio finale. Questo ci aiuta a garantire che la valutazione rifletta fedelmente le esperienze reali dei clienti.
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37 recensioni
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DougL DougL
homeowner
I will give this a mostly respectable review because once it is assembled, it appears structurally sound, and looks good. Price is excellent. BUT, assembling it isn't easy. Once the two-piece corrugated canopy top is assembled (which is pretty easy to do), you need to thread it into the narrow grooves in the side braces. That's hard. Takes a lot of fiddling and jiggling with two people. Also, the tiny screws (Phillips head) that are supposed to anchor it all together on the four corners are tricky to get into the holes in the side braces, because those holes are down at the bottom of a cavities that are deeper than the screws are long. So you need to hold the screws with a tweezers or needlenose pliers to get them seated properly. They match up with the holes in the side braces only roughly, so screwing them all the way in takes a lot of force. Misaligned self-tapping. A small screwdriver won't do the job. Also the bars on the canopy top are identified as "front" and "rear" and, somewhat perplexingly, "rear" is on the outside edge of the canopy, and "front" is near the wall in the back. Duh? I'm an engineer, and the design of these is not particularly user-friendly.
7 persone l'hanno trovato utile
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william schaeffer william schaeffer
Junk
It is the biggest flimsiest piece of crap I’ve ever bought. It’s nowhere near worth 40 some dollars junk.
0 persone l'hanno trovato utile
Risposta del servizio clienti: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Customer Customer
CEO
Title: Unacceptable Refund Process: Excessive Proof Demands and Zero Customer Satisfaction The refund process for my damaged product has been an unacceptable ordeal. Despite immediately submitting five separate, clear images documenting the damage, the company continues to make excessive demands for proof, clearly attempting to stall or avoid a full refund. The customer service experience is extremely difficult and has failed to meet any reasonable expectation of satisfaction. When a customer provides overwhelming evidence of a Dead on Arrival (DOA) or damaged item, they should not have to fight for a resolution. This protracted and difficult process has demonstrated a complete lack of concern for the customer. Unless this qualified refund is processed immediately based on the proof already supplied, I will never purchase from VEVOR again. AVOID if you expect basic customer support for a defective product.
1 persone l'hanno trovato utile
Risposta del servizio clienti: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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SK SK
doesn't hold up to Canadian weather
Easy to put together, looked great but quality does not hold up to Canadian weather. Awning was attached with heavier screws than what came with it in a fairly sheltered location. Swept snow off but that was a little tricky as the "roof" was just corrugated plastic fitted into a couple of thin aluminum channels. After a couple of month the wind ripped it right off and broke the plastic frame. It was not repairable. Unless you are planning on installing this indoors, I would not recommend it.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Dylan C Dylan C
Garbage
After 10 minutes trying to wrestle it together threw it in the garbage. Didn't expect much for 60 bucks but this fell way short. Disappointed.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, Thanks for your feedback. Sorry for any inconvenience."Contact Us" online for quick help from our after-sales team.We appreciate your understanding.
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T W T W
A waste of nearly 400 dollars
Vector responded promptly to my damaged goods complaint. With the structural damage done to a corner post this huge package in useless. I spent nearly 400 dollars on a a very heavy box of trash. Vevor offer me 20 dollars. I want the part of a full refund. I will never order from this company again. My first review never made it to their site. Trevor obviously blocked my review or able to select which reviews they publish.
3 persone l'hanno trovato utile
Risposta del servizio clienti: To our valued customer, thank you for your patience and willingness to cooperate. We’re actively working through your concerns and are determined to find a solution that meets your needs. Please keep checking your ticket and email for periodic updates on how things are going. Don’t hesitate to reach out if you have more questions or need further assistance.
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JC JC
Water leak inside panel
It works well, but water leaks into the tube in the panel and never dries ouut. Overal outstanding performance.
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