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VEVOR Tenda Riparo da Campeggio Pop-Up, Parasole a 6 Lati con Finestre in Rete, Borsa da Trasporto Portatile, Picchetti da Terra, Tende di Grandi Dimensioni per Campeggio all'Aperto, Prato e Giardino

Recensioni dei clienti per VEVOR Tenda Riparo da Campeggio Pop-Up, Parasole a 6 Lati con Finestre in Rete, Borsa da Trasporto Portatile, Picchetti da Terra, Tende di Grandi Dimensioni per Campeggio all'Aperto, Prato e Giardino

Marrone 3.6x3.6 m

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Hunter Waldschmidt Hunter Waldschmidt
Disappointing quality
Marrone 3.6x3.6 m
Was disappointed to open up my “new” screen tent to find out one of the door pieces had a splintered pole and the hubs had some scratches on them like it was used and returned. Worked nice for my first trip though since I didn’t have time to return prior to the trip.
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Risposta del servizio clienti: To our valued customer, thank you for being patient and cooperative. We’re actively handling your concerns and are dedicated to finding a solution that works for you. Please make sure to check your ticket and email regularly for updates on the progress. If you have further questions or need assistance, don’t hesitate to reach out.
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Bruce Smith Bruce Smith
Gazebo
Marrone 3.6x3.6 m
Not worth it.
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Risposta del servizio clienti: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Allan McCoshan Allan McCoshan
Leaks
Marrone 3.6x3.6 m
First time I set it up it rained and every seam on the roof leaked it's easy to set up but I thought it would be better in the rain
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Risposta del servizio clienti: Dear valued customer, Your feedback is important to us. We’re sorry for any inconvenience. To receive quick help, reach out through our "Contact Us" page online—our after-sales team is here to assist. We appreciate your understanding.
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TB TB
Had some issues
Marrone 3.6x3.6 m
The gazebo is great now that I have it set up and the price is okay. BUT on my first attempt to set it up I was alone. I could not figure out what was causing the problem. Being alone you cannot hold things up and out of the way so you can analyze the problem. Through chat I contacted a rep and he sent me to a drawing of instructions (Drawing no words). A week later my wife got back from a trip and we attacked it again. I never really figured out the exact misassembly but there had to be a couple of the fiberglass rods in the wrong places. I just started pulling them out until I could straighten the tent out and reassemble it. A lot of foul language and asking for forgiveness and now I have a bug free cool place to sit and have an adult beverage. Thats my story and I'm stickin to it.
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Kimberly Brandt Kimberly Brandt
Mrs.
Marrone 3.6x3.6 m
Junk, only used 3 times. Leaked, and broke after the 2nd time. Was able to rig it up for the 3rd time super disappointing.
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Risposta del servizio clienti: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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James Steele James Steele
Homeowner
Marrone 3.6x3.6 m
Works ok .. if it is windy it tends to collapse on itself easier than another model I purchased
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Risposta del servizio clienti: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages."
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He-ho-ha He-ho-ha
1st impressions!
Marrone 3.6x3.6 m
It’s plus is the ease of set up. It was up inside of 1 minute minus staking it down as recommended to protect from wind! I bought this brand for 2 reasons which upon my initial search I read in its description, made in USA & it mentioned about something “metal” inside the tent. Both were false - was made in China (quality issues likely) and there was were no metal poles as I mistakenly believed, they were fibreglass which crack easily with time. A critical seem around the dome was only single stitched, quality would have had double stitches. Also the center strap to pull down & collapse the dome for packing was not on the inside where it should be but on the outside top of the dome. I reversed it but wasn’t easy to retread it, took about 30 minutes trying to align the strap bolt thru the center hole.
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Risposta del servizio clienti: We are truly sorry that you encountered issues while using the product—we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, We've already created a ticket to follow up on this for you to make sure there aren't any outstanding issues.
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Marshall Munson Marshall Munson
camper
Marrone 3.6x3.6 m
1st use was a hot sunny couple of days and the screen tent worked well. 2nd use was camping with the family last weekend. It rained 2 nights. We moved everything into the tent to keep it dry. The entire seam between the roof and sides of the screen tent leaked profusely. A lot of equipment was wet in there. The roof also leaked somewhat, but the seam was terrible. It should have been factory seam taped. Other seams are taped. The side panels worked well keeping rain from coming in the sides. Disappointed in the lack of sealer around the roof/side seam. The size is great and setup was easy. If not for the soaking inside, it would be a great screen tent.
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Risposta del servizio clienti: Dear valued customer, Thanks for sharing your concerns. We apologize for the trouble. Visit our "Contact Us" page for help. Our after-sales team will assist quickly. Appreciate your understanding.
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Service Complaint Service Complaint
Service NOT SO GOOD
Marrone 3.6x3.6 m
Tent came with missing parts and I had to contact service many times in order to get these parts ordered. They advised it will take 2 weeks to get these sent, yet you can get the complete tent sent in 2 days after placing the order. This was complete non sense so we had to argue and finally they were offering us money to accept this wait time, but I just wanted a new tent sent out. After 2 weeks we finally did receive a replacement. As far as the tent is concerned it is Okay for the price. Not Happy Customer!!!!
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Risposta del servizio clienti: Dear valued customer, we appreciate your patience and cooperation as we handle your concerns. Our team is actively striving to find a solution that will meet your expectations. Check your ticket and email regularly to stay informed about how things are progressing. For more help or queries, feel free to contact us anytime.
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Amy Amy
Do not buy!
Marrone 3.6x3.6 m
This was the most frustrating item I’ve ever owned. Takes at least 4 people to set up and that was still a chore. The sides bow out so it makes it impossible to use on a deck. For camping this could work but not as a gazebo like stated. It’s a screen tent. The netting is attached to the frame which makes it even harder to setup. Way overpriced for what it is. Very disappointing.
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Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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