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VEVOR Tenda Riparo da Campeggio Pop-Up, Parasole a 6 Lati con Finestre in Rete, Borsa da Trasporto Portatile, Picchetti da Terra, Tende di Grandi Dimensioni per Campeggio all'Aperto, Prato e Giardino

Recensioni dei clienti per VEVOR Tenda Riparo da Campeggio Pop-Up, Parasole a 6 Lati con Finestre in Rete, Borsa da Trasporto Portatile, Picchetti da Terra, Tende di Grandi Dimensioni per Campeggio all'Aperto, Prato e Giardino

Marrone 3.6x3.6 m

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Kelly LeGallee Kelly LeGallee
Big disappointment
Marrone 3.6x3.6 m
I bought this back in January and I was so looking forward to using it this weekend but what a disappointment it turned out to be for my very first time using it. One of the legs was so twisted in the netting that when I went to open it, one of the rods nearly took my head off. It whipped out so fast that it tore the netting (18" tear) .. I'm so disappointed, and the worst part is it leaks everywhere. I don't know what to say. I have spoken to a couple of people who have the same gazebo and they said their's were so easy to setup. They said mine was clearly defective. Because I bought it six months ago I doubt there is anything they will do about it.
0 persone l'hanno trovato utile
Risposta del servizio clienti: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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pascal.guyot8695 pascal.guyot8695
Cède de maintien pas assez nombreuses
Marrone 3.6x3.6 m
Article très décevant nous l’avons monté dans notre jardin installé avec tous les cordages prévu à sa bonne fonctionnalité de celui ci. Juste n mode moustiquaire d’ailleurs heureusement car il y a eu un coup de vent de l’ordre de 40/45 kilomètres heures. Celui-ci c’est retourné 3 barres ce sont décroché du toit plafond abîmé et une moustiquaire percée.
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Risposta del servizio clienti: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Mick Mick
VEVOR’s customer service : thumbs down
Marrone 3.6x3.6 m
They sent the wrong size ; a 12x12 not the 10x10 I ordered. Then, they ask me to write a review This is the second thing me I have to give a zero, can’t they don’t allow, wonder why??? I purchased a wheelbarrow near two months ago and, what I received was 3 working wheels and one flat tire. VEVOR has asked me twice for the same information and, a third attempt to reach them: the message I got is they don’t understand my message. They’re losing a lot of business over replacing “1” wheel! Never purchase from this company. Real customer experience. Mick Note: I’m on an Apple platform and don’t subscribe to other apps that can change the format, for a high cost.
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Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Me Me
Unhappy
Marrone 3.6x3.6 m
Terrible, came in the package inside out with holes in the screen and screws through fittings and netting..contacted Vevor customer service and have been getting a run around for 3 weeks. Do not buy this , they wont stand behind it when they do it wrong.
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Risposta del servizio clienti: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Faye Matthewman Faye Matthewman
Mrs.
Marrone 3.6x3.6 m
My husband and I found the instructions to be very vague and the first attempt of putting it up disastrous. Once we realized that you actually need to fold back the first layer to find the pull rope and pull it towards the top and not the towards the bottom ( which makes it turn inside out) it worked fine. Now the set up and take down is much easier. Also, we are not sure why the pull rope is on the outside of the canopy top instead of on the inside to make it easier to reach and pull down to collapse the shelter. The screen is very fine which is great for bug control however, we did find it very hot with little to no airflow. I would also suggest that the add on outside panels also come in a clear heavy plastic so that you are still protected from wind and rain but you can see through it and it is still light inside.
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Risposta del servizio clienti: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. Thanks again for your valuable input!
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Russell weeks Russell weeks
Mr.
Marrone 3.6x3.6 m
A failure of the gazebo occurred when opening the unit for the first time in my driveway. The cental hub fell apart when the nut fell off the bolt. The nut was the wrong size for the bolt. I had to disassemble the eight rods to press the bolt back through the fabric and use my own right sized nut. The eight rods scraped the sidewalls during re-assemblly.
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Risposta del servizio clienti: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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Angelss Angelss
12x12 pop up teny
Marrone 3.6x3.6 m
Loved it but screen came with hole in it. Hoping I can get a repair kit!
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Risposta del servizio clienti: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Mick Mick
Side panels
Marrone 3.6x3.6 m
The velcro down side panels wpuld be better inside. They dont mesh well on the putside with the tie downs.
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Risposta del servizio clienti: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messagDear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
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Tina Hitcher Tina Hitcher
12x12 gazebo
Marrone 3.6x3.6 m
My original 12x12 gazebo zipper malfunctioned. But I contacted vevor through their 24hr chat. I have nothing but good to say they have a quality product and stand behind it. So grateful for such a great experience
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Risposta del servizio clienti: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Thank you for your valuable feedback,it helps us improve and continue serving you better."
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Robert Robert
Mr.
Marrone 3.6x3.6 m
I set up the tent and realized that from the factory the roof pull strap was installed backward. So there is no way to pull the roof down after it is setup. I spent an hour taking it apart and reversing the strap so it was on the inside of the gazebo. I was comparing this gazebo to the Kuma brand and I found the Kuma band has 2 zippers one on each side of the door which is much more convenient. The Kuma brand also has a pole over the door which makes it more stable. The vevor brand is half the price of the Kuma gazebo. All in all it is a good value
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Risposta del servizio clienti: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."
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