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VEVOR Tenda da Sole Retrattile Manuale 300 cm per Esterni da Patio, Tendalino Parasole Retrattile, Grigio Scuro, Altezza Regolabile, con Manovella, per Protezione Cortile Giardino Balcone Terrazza

Recensioni dei clienti per VEVOR Tenda da Sole Retrattile Manuale 300 cm per Esterni da Patio, Tendalino Parasole Retrattile, Grigio Scuro, Altezza Regolabile, con Manovella, per Protezione Cortile Giardino Balcone Terrazza

300x150 cm

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Il nostro punteggio complessivo non è una semplice media. Diamo priorità alle recensioni autentiche e affidabili ed eliminiamo i duplicati o i contenuti non validi prima di calcolare il punteggio finale. Questo ci aiuta a garantire che la valutazione rifletta fedelmente le esperienze reali dei clienti.
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162 recensioni
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RB RB
Not worth it
Khaki 250x200 cm Manuale
I ordered two shades, this being the smallest of the two. We started with the larger and it was very difficult to follow the directions. Did our best and then installed it and the forward pitch was way too steep. It wasn't especially easy to open and close, either. We decided not to even take the smaller one out of the box. Expensive lesson.
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Risposta del servizio clienti: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Clint Clint
Mr
Khaki 300x250 cm Manuale
Fairly happy with the awning with the exception of the stitching which is mostly double except that the stitching had wandered off course right down the middle leaving a section single stitched. Fingers crossed it doesn't separate in a wind.
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Risposta del servizio clienti: Dear valued customer, Thank you for informing us of your worries. We’re sorry for the hassle caused. For more assistance, go to our "Contact Us" page online, found in the bottom navigation bar. Submit a ticket here for any unresolved issues—our after-sales team will work to fix things quickly. We appreciate your patience.
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Raymond Pietrogiacomo Raymond Pietrogiacomo
Engineering
Poles are not sturdy for holding the canvas when they are out.It gives in the middle and the brackets on the end are to light. Also when you slide the cavas in the grooves on the ends are to sharp that stops you from feeding the canvas. I remodified the brackets and use a heavier conduit pipe which does not bend when it rains.
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Risposta del servizio clienti: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Kris Kris
Installation nightmare for expert DIYer
Khaki 300x250 cm Manuale
Instructions are incredibly poor and skip some installation steps. I have so far spent over 12 hours building this and I am nearly done. To put into perspective how frustrating it is to build this awning, I have successfully built ikea stuff, installed windows/siding/roofing, built kids playgrounds, done major repairs on cars, and I do computer programming for my job. All of these things are easier and less frustrating than this awning.
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Risposta del servizio clienti: Dear valued customer,We’re sorry for any inconvenience this has brought.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Victor Victor
holey fabric.
holey fabric. 1 holey fabric. 1
The Tella arrived with two large holes that will surely only last me this summer session. I have contacted them and still haven't received an answer to my problem.
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Risposta del servizio clienti: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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MARIN MARIN
Mr
Fell apart on the 3-d day.
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Risposta del servizio clienti: Dear valued customer, We thank you for your feedback. Apologies for any inconvenience you’ve faced. Our after-sales team is ready to help quickly via our "Contact Us" page online. We appreciate your understanding.
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Neo Barrera Neo Barrera
S
Khaki 350x300 cm Manuale
S 1
Never received the product, it was delivered to a different address. Refused to give me credit or send me the one I paid for. Bad company. I only have a picture of an apartment where FedEx delivered to. I live in a house.
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Risposta del servizio clienti: We sincerely apologize for the inconvenience you experienced with the delivery. We have reported this issue to our logistics partner so they can work on improving the process. In the meantime, we have created a support ticket for you. Our customer service team will contact you by email and keep you updated until the matter is fully resolved. Please check your inbox for our messages.
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Ralf Prokudin Ralf Prokudin
Bestellung
Khaki 250x200 cm Manuale
Die Markise ist keine 8 fuß lang wie angegeben. Ich habe eine Breite von 2.476m und angegeben ist die Markise mit 8 Fuß. 8ft=243.84m. Jetzt stehe ich da. Noch dazu kann die Markise nur von der Wand montiert werden und nicht von der Decke. Die Gelenkarme kamen zusätzlich noch mit optischen Beschädigungen an.
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Risposta del servizio clienti: Wir haben Ihre Anfrage zu diesem Problem erhalten. Unser Kundenservice-Team wird sich innerhalb von 24 Stunden mit Ihnen in Verbindung setzen und Sie unterstützen, bis Ihr Anliegen vollständig geklärt ist. Bitte behalten Sie den Status Ihrer Anfrage und die E-Mail-Benachrichtigungen im Auge.
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Unhappy Customer Unhappy Customer
Thoroughly Dissatisfied
Khaki 350x300 cm Manuale
This was by far one of the worst experiences. I ordered a retractable awning. What I received was a cutting plotter. We didn't open the box right away because my husband wasn't ready to install it. Once we did open it and noticed it was not an awning, I immediately contacted customer support. I had to jump thru many hoops; taking precise pictures, uploading them, etc... After several email communications, it was confirmed, I indeed, had the wrong item. Customer service insisted I take it down to FedEx. This thing was extremely heavy and the box was long. Hence, I didn't immediately recognize it wasn't an awning. I was told I would not be credited if it wasn't delivered to FedEx. Much to our inconvenience and chagrin, we took it to FedEx. I wasn't offered a discount, a sincere apology, any gratitude, nothing. This is a thankless company that I will not be doing business with anymore. Someone else probably received my retractable awning because I'm sure the boxes were very similar. I wonder how they faired? No matter, their customer service is lacking on every level.
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Risposta del servizio clienti: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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DIDIER STOURM DIDIER STOURM
Lfvm@orange.fr
Khaki 350x300 cm Manuale
Démonté au bout de trois mois . Mauvaise qualité.. Après message pour le retour pasde réponse. Il repose dans un coin Paix en son âme
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Risposta del servizio clienti: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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