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VEVOR termopressa Pressa di Calore 1000 W 220 V Nera Macchina Transfer Digitale per Pressa a Caldo 10 in 1 30x38cm Macchina per Sublimazione

Recensioni dei clienti per VEVOR termopressa Pressa di Calore 1000 W 220 V Nera Macchina Transfer Digitale per Pressa a Caldo 10 in 1 30x38cm Macchina per Sublimazione

1 in 1 Metallo Nero

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MP MP
Buyer
Heat press did not perform as described. Purchased via vevor's website. Lots of issues with temperature and pressure not keeping both upon pressing. with problems like these it is difficult to do any job correctly, and customer service that is of a robot that continues to tell me they cannot accept the return and cannot issue a refund it is frankly astonishing how they do business. I am not returning Boxed up and ready to send back. Thank you
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Amanda Amanda
Nunca me llegó el producto
8 in 1 Metallo Nero
Nunca me llegó. Después de semanas de espera, vevor me canceló el pedido. Estoy esperando el reembolso. Ahora el producto está más caro se cuando lo compré
0 persone l'hanno trovato utile
Risposta del servizio clienti: Hemos observado que el problema que reportó se resolvió mediante comunicación por correo electrónico. Nos complace que su problema se haya solucionado con prontitud. Si tiene alguna otra pregunta, no dude en contactarnos nuevamente.
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Jennifer Jennifer
Mrs
Disappointed display does not work properly and modifying time or temp takes multiple attempts
0 persone l'hanno trovato utile
Risposta del servizio clienti: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Amy Placke Amy Placke
Locked up & won't reset.
Locked up after only 5 uses and itvwont reset. The control head is locked on a really low setting that I can't do sublimation with. Only had it 3 days and did 5 pieces. What a waste of $$$, time and energy. Very disappointed.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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sorav kumar sorav kumar
heating press
don't buy this heat press quality is very poor. customer service is also very poor . if you get any damage product . they will not replace it .
0 persone l'hanno trovato utile
Risposta del servizio clienti: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Soraya Álvaro Sánchez Soraya Álvaro Sánchez
Muy descontenta
2 in 1 Nero
El producto viene defectuoso, reclamo a vevor y a los dos días me escriben mandándome un vídeo en el cual la máquina que sale ni siquiera es la misma que yo compré y me dicen que la arregle yo misma, un uso tiene la maquina y no ayudan en nada, esta tienda unas una estafa, muy mal todo
0 persone l'hanno trovato utile
Risposta del servizio clienti: ¡Hola! Lamentamos mucho que su experiencia con nuestro servicio posventa y atención al cliente no haya sido satisfactoria, y tomamos muy en serio sus comentarios. Transmitiremos sus inquietudes de inmediato a nuestros equipos de atención al cliente y posventa para que implementen mejoras. Si necesitamos más detalles para analizar su experiencia a fondo, crearemos un ticket para darle seguimiento lo antes posible. Muchas gracias por compartir su opinión; sus comentarios son fundamentales para ayudarnos a solucionar este problema y mejorar. Le enviaremos una actualización sobre su problema por correo electrónico; por favor, revise su bandeja de entrada para futuras comunicaciones.
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Edward Waters Edward Waters
Not delivered
Was not delivered
0 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize that you haven’t received your package yet..We have created a ticket for you to follow up on this issue. We will immediately verify the delivery status with our logistics team and update you via email/ticket as soon as we have information. Thank you for your patience while we resolve this.
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John John
Not satisfied
Bought, was a lot larger than expected. They wouldn't do the free returns because of the fine print says free returns aren't free returns. Decided to keep it and it wouldn't heat up the tshirt part but would heat other items. They offered to ship me replacement thermal fuses. I said no and they finally refunded it. I don't want to throw it away, but here we are since it didnt work as expected. Highly doubt I'd buy from them again.
0 persone l'hanno trovato utile
Risposta del servizio clienti: "We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services."
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David David
Chadzynski
DO NOT PURCHASE FROM THIS ABSOLUTE SCAM OF A WEBSITE.! Absolute waste of money. Ordered and was delivered product which was Dead on Arrival. Sent support ticket and told to wait 48 hours after sending video of broken unit. Proceeded to wait 3 days, then told I would need to wait another 48 hours for someone to even look at the product or give any support. Asked for a replacement unit to be sent immediately as this was obviously not getting anywhere. Then proceeded to get told I would get a refund instead within 48 hours. It has been 3 days and no progress on Refund and no response on email.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer,We’re sorry for any inconvenience this has brought.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Disappointed customer Disappointed customer
Disappointed customer
I received a heat press with a manufacturer defect. I submitted 3 tickets for customer support and even a return request and I got one dismissive, ignorant response with zero attention to resolving my issue. I still await to return the product or I will contact my banking institution to investigate and process a refund.
1 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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