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VEVOR Sistema di Coltivazione Idroponica DWC Kit Coltura in Acqua Profonda da 20 Litri, 1 Secchio, Pompa ad Aria, Pietre porose, Dispositivo di Livello dell'Acqua, per Verdure a Foglia, Fiori

Recensioni dei clienti per VEVOR Sistema di Coltivazione Idroponica DWC Kit Coltura in Acqua Profonda da 20 Litri, 1 Secchio, Pompa ad Aria, Pietre porose, Dispositivo di Livello dell'Acqua, per Verdure a Foglia, Fiori

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Jeff Jeff
Dissatisfied Customer
This is a one star rating due to the lack of follow thru with customer support after the sale. Product was received with missing parts which make this system unusable. Upon contacting customer service and providing all documentation and photos, I was promised to receive the missing items within 15 - 20 days. The items never were received. Checking to follow up on the items and my service ticket is no longer active.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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Michael W. Stacks Michael W. Stacks
Sucks
I've had it going for almost a month and the pump quit today. Customer service is no help. I am now looking for a replacement pump. This is not good customer service.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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Cj Cj
Manager
Bought unit and water pump went out only after bout an hour. Contacted customer support and they asked for a video. So I sent video of unit and what it was doing then they closed the case and never responded. Wound not recommend nor will I ever buy from them again. Horrible experience all around.
2 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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