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VEVOR Separatore di Latte Elettrico 40 W, Separatore di Latte da 60L/h con Base Rotondo Controllo a Pulsante, Macchina per Separazione di Latte 10500 giri/min, Centrifuga per Latte in Acciaio Inox 304

Recensioni dei clienti per VEVOR Separatore di Latte Elettrico 40 W, Separatore di Latte da 60L/h con Base Rotondo Controllo a Pulsante, Macchina per Separazione di Latte 10500 giri/min, Centrifuga per Latte in Acciaio Inox 304

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Odir Odir
Suazo
As wholesale distributors of Vevor products in Central America, we have dealt with many suppliers over the years, and this was one of the worst product experiences we have ever had. We purchased two of these cream separators. One arrived with missing parts, making it unusable right out of the box. The second unit was a complete failure. It could not properly regulate cream thickness, leaked excessively during operation, and simply did not perform its basic function. In total, we wasted more than $300, not including the considerable international shipping costs required to bring these units to Central America. The machines were so poor in quality that they were effectively worthless. What is even more frustrating is Vevor's customer service. Despite reporting the issues and seeking assistance, we received little to no meaningful support. For an international buyer, this means taking all the risk while the company avoids responsibility. We strongly advise potential buyers to avoid these cream separators. The quality control appears nonexistent, the products are unreliable, and customer support was extremely disappointing. Based on our experience, purchasing these machines was a costly mistake that resulted in lost money, wasted time, and frustrated customers.
3 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Kevin Kevin
Mr
Worked great the first five times than the motor locked up
1 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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William William
Never worked properly, terrible support
Seemed like a great price and the motor seems sturdy and well-built, BUT it couldn't separate cream from my fresh raw milk. I retried several times following the troubleshooting steps both from vevor and from people's YouTube videos using the same separator, but couldn't get it to work. I think there's a defect in one of the many spinning discs in the centrifuge hub, but vevor won't help me return it, just tells me my video of the device only spitting out whole milk shows that it's working properly...
1 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Jessica Hudson Jessica Hudson
Not great
Was so excited to buy this cream separator but it has been so hard to figure. Out. Unclear instructions. I love the stainless steel but just not working as I would have hoped.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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Nick Nick
Only Makes a Mess
Leaks all over, cream doesn't separate, made adjustments and followed all instructions and watched the videos. Vevor won't help return it. I should have known better
1 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Megan Megan
Cream separator
Could not get any cream out of my raw cows milk. The product leaked every time. I tried several times, watched countless instructional videos along with referred to the manual. Product was either defective or very poor quality. I was hopeful despite the many reviews that have stated similar issues.
0 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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