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VEVOR Scaffale Portaoggetti,Scaffale Portaoggetti a 5 Livelli, Ripiani in Metallo Regolabili, Scafandro per Cucina, Magazzino, Seminterrato, Scaffalatura Nero 907 kg,  457,2 x 914 x 1828 mm

Recensioni dei clienti per VEVOR Scaffale Portaoggetti,Scaffale Portaoggetti a 5 Livelli, Ripiani in Metallo Regolabili, Scafandro per Cucina, Magazzino, Seminterrato, Scaffalatura Nero 907 kg, 457,2 x 914 x 1828 mm

46×91×183cm

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113 recensioni
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Sean Sean
Thin metal
The metal is very very thin, the poles are very thin. The feet that it comes with do not stay attached. Assembly was very easy, and the shelves will hold some weight. Don’t drop anything on them, and I don’t think they would hold 600lbs a piece. Also the shelves don’t lock in at all, they just sit on the rails.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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kayla_lopez kayla_lopez
Used Unit covered in Cat Urine
41×81×183cm
Used Unit covered in Cat Urine 1
This was my first time ordering directly from the Vevor website. In the past I bought my Vevor products through Wayfair and never had a problem. I ordered two shelving units this time. The first was perfect, exactly what I expected. The second was a different story. When my kids and I opened it to assemble it, it had a strong cat urine smell, and the shelves were scratched up. There was also a residue left on the shelves, which I assume was from the cat urine, and we had to wipe it off. It was clearly a used unit, not new. The smell has now spread, and our whole basement stinks of cat pee. It’s not healthy for anyone to receive a product in this condition, and it’s unacceptable to send out something like this. On top of that, there’s no way to speak with a real person by phone. You have to submit a ticket through chat, which is frustrating when you’re dealing with a problem like this. I own a business, and almost all of the furniture I’ve bought for it has come from Vevor, so this is especially disappointing. I expected better from a company I’ve trusted for so many purchases. I hope Vevor addresses this and makes sure used or returned items aren’t being sent out as new.
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Risposta del servizio clienti: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Krysta Krysta
Not worth it
It’s the perfect size for what I need but it’s horrible to try and put together. It’s wobbly and the shelves don’t stay snapped in place. The ad said it was gonna be MDF but they are flimsy metal shelves, and despite the fact that the ad says 600 pounds per shelf. I would certainly not trust that.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer, We have received your ticket regarding this issue and have been in continuous communication with you throughout the process. A solution was provided via email, and we are pleased to confirm that you have accepted it. We will continue to monitor the case until the issue is fully resolved. Kindly keep an eye on the ticket responses and email alerts for any further updates if needed. Thank you for your patience and cooperation throughout this process.
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Doc Doc
Flimsy
Not industrial grade. Very flimsy and frustrating to assemble. Not a great choice if you are planning to put any weight on it.
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Risposta del servizio clienti: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Doc Doc
Flimsy
43×81×183cm
Not industrial grade. Very flimsy and frustrating to assemble. Not a great choice if you are planning to put any weight on it.
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Risposta del servizio clienti: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Parminder Parminder
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0 persone l'hanno trovato utile
Risposta del servizio clienti: For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Jeff stroehmann Jeff stroehmann
Owner
Owner 1 Owner 1 Owner 1
Absolute garbage! Junk that is thrown into a box with one page of terrible instructions so terribly printed that you can’t read. Not typical for VEVOR. Very disappointed!
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Risposta del servizio clienti: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Duff Duff
Not Great
Not what I was expecting. I cannot see anyway in this world that these shelves that come in a 2x3 flat box could support 2400# with a flimsy as they are. I am using them because they come in a million pieces and would take for ever to pack up and repackage. If you are looking for a medium duty shelve it may be worth you time but I doubt it. Sorry I was hoping they would be great but they are not.
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Risposta del servizio clienti: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Damaged in shipment Damaged in shipment
Damaged in Shipment
5 livelli 61×122×183cm
Damaged in Shipment 1 Damaged in Shipment 1
Ordered this rack, received it damaged in the mail. Reached out to Vevor for a refund, they offered $20. So I responded back I wanted a full refund or a replacement shelf, they offered $40. Eventually after another offer of $80 I filed a dispute with my credit card company for the full amount. And finally after almost 3 weeks of back and forth Vevor gave me a $130 refund for the shelf. The quality of the shelf is not ideal. The photos make it seem to be thickets, which was why I wanted it but it’s pretty thin. I opted to buy a Husky shelf from Home Depot for $199 instead. Lesson learned.
4 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Rodney Rodney
Owner
5 livelli 61×122×183cm
I've reached out several times to inform Von that I didn’t receive all the brackets needed to support the shelf. I would appreciate it if you could send the missing brackets or a new shelf so I can return this one. It would be great to utilize all five levels instead of just three. Thank you!
0 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience you experienced with the delivery. We have reported this issue to our logistics partner so they can work on improving the process.In the meantime, we have created a support ticket for you. Our customer service team will contact you by email and keep you updated until the matter is fully resolved. Please check your inbox for our messages.
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