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VEVOR Riscaldatore d'Aria Diesel, 12-24V 5-8KW, Riscaldamento Rapido con Telecomando e Display Digitale Colorato, Serbatoio del Carburante da 5 L, Silenzioso, Annuncio Vocale, per Camper, Camion

Recensioni dei clienti per VEVOR Riscaldatore d'Aria Diesel, 12-24V 5-8KW, Riscaldamento Rapido con Telecomando e Display Digitale Colorato, Serbatoio del Carburante da 5 L, Silenzioso, Annuncio Vocale, per Camper, Camion

Tipo Verticale No 8KW - Arancione

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8162 Recensioni
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Julien Pierre Julien Pierre
Non conforme
No 2KW - Arancione
Le chauffage fonctionne mais ne régule pas. Quelle que soit la température de consigne affichée, il la dépasse sans jamais arrêté de chauffer. Pour 8 degrés demandé, a 26 degrés il chauffe toujours. La notice stipule pourtant bien qu il fonctionne en automatique avec une température réglable de 8 a 36 degrés...En attente d un retour des services techniques Vevor...
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Risposta del servizio clienti: Nous vous prions d'accepter nos plus sincères excuses pour les désagréments occasionnés par notre produit. Nous comprenons parfaitement la frustration que peut engendrer un dysfonctionnement lors de son utilisation. Nous nous engageons à résoudre ce problème dans les plus brefs délais. Nous vous tiendrons informé(e) par courriel ; veuillez consulter votre boîte de réception.
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b b
owner
Tipo Verticale No 8KW-Rosso
Quit wont relite
0 persone l'hanno trovato utile
Risposta del servizio clienti: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Juan Ignacio Juan Ignacio
No genera mucha seguridad
Tipo Orizzontale No 8KW-Rosso
Lo he probado pero la verdad no me ha generado mucha seguridad su funcionamiento y los ruidos que hace
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Risposta del servizio clienti: ¡Hola! Agradecemos mucho que compartas tu experiencia de compra con nosotros. Nos ayuda a mejorar. ¡Gracias de nuevo por tus valiosos comentarios!
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EMILIA EMILIA
user
Tipo Orizzontale No 8KW - Arancione
The heater doesn't turn off when reaching the established temperature. Also has big issues when starting, a lot of failure E-10 error. When it works it works well.
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Risposta del servizio clienti: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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pamela pamela
vevor 8kw
Tipo Verticale Si 8KW - Arancione
a peine reçue déjà en panne ne démarre pas mais sans code erreur s'éteint et se rallume comme si on le débranchait en y regardant de plus prés bougie cassé bougie commandé espérons que se soit que sa
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Risposta del servizio clienti: Merci pour votre retour. Nous sommes sincèrement désolés des difficultés que vous avez rencontrées avec le produit. Un ticket a été créé pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à sa résolution. Veuillez consulter régulièrement votre boîte de réception.
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Andy Andy
Junk & shocking customer service
Tipo Verticale No 8KW - Arancione
So I bought one of these on 26th October and it arrived a couple of days later. Got all set up as per the instruction and... Nothing. E8 error, combustion failure. I had a look under the cover and it was apparent the fuel pump was faulty and barely providing any fuel to the burner. I recorded a video and sent it to Vevor, who replied with an instructional video of how to prime the fuel line and do a dry burn, which they recommended I do 5 or so times. I did this and to absolutely no surprise the fuel pump couldn't prime the line and I now also had E10 errors. Magical. Back on to Vevor support (who are in China so you only get 1 reply per day...) who offered to send out a replacement fuel pump to arrive in 10-15 days. It was quite mild at the time so I thought go for it, I'll survive. A week later winter hit the UK and I couldn't wait any longer - I let Vevor know I would like to return the COMPLETELY USELESS heater. Overnight reply came back, ”very sorry no problem we'll send you a return label. Or would you like £25 refunded and you can keep the heater?" No. Please send a return label Next day's reply,"how about £50 and you keep the heater" No. Please send a return label. Now 5 days after requesting a return, "we have 2 options for you, we can send a replacement heater or we can refund you £50". No. Please send a return label or I will initiate a charge back for the heater as it does not work. Next day, a refund was processed. And I have to dispose of a faulty heater. Avoid.
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Risposta del servizio clienti: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Alex Alex
Mr
Have an issue where the timer advancec by an extra hour every few days, basically making the timer start function useless. When i contacted customer support i was told that the "time displayed on the screen is designed as an auxiliary timing function and should not be used as a clock". i'd stay clear of this product if you plan to have the heater started by timer.
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Risposta del servizio clienti: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Jeff Jeff
Happy Guy
Tipo Verticale No 8KW - Arancione
I will never purchase another thing from Vevor. They have systematic problems. I recently moved not close states away. I was going to order another item weeks before this and changed my address in the account page. I changed my mind on this item. Weeks later I ordered this 8kw heater. Then I completed my checkout got to shipping info and found that I old address showed up. I left the checkout went back to the account changed my address again. Went back completed purchase my current address showing in shipping. Get an email that my item has shipped with the wrong address I immediately contact vevor where they tell me nothing they can do. Spent weeks getting used time wasted and being blamed for their shifty system and a massive lack of customer service. I will not be buying from them ever again! I don't think anyone should if they keep your money for crap they ship yo other people. Vevor has low quality stuff that always has an issue. Now they are willing to straight up steel from you!
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Risposta del servizio clienti: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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James Lehr James Lehr
Self
Tipo Verticale No 8KW - Arancione
Never received the product from Vevor. Will not waste time find products from this company again.
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Risposta del servizio clienti: Dear valued customer,We sincerely apologize for the unsatisfactory logistics experience you encountered.We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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Tom Egil Wickstrøm Tom Egil Wickstrøm
Mr
Tipo Orizzontale Si 8KW - Arancione
Works only to lvl 3 anything above the heater overheats, diesel pump is very loud
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Risposta del servizio clienti: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. Thanks again for your valuable input!
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