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VEVOR Riscaldatore d'Aria Diesel 8 kW DC 12 V/24 V Riscaldatore da Parcheggio Portatile con Telecomando Schermo LCD, Serbatoio del Carburante da 4L per Camion Camper

Recensioni dei clienti per VEVOR Riscaldatore d'Aria Diesel 8 kW DC 12 V/24 V Riscaldatore da Parcheggio Portatile con Telecomando Schermo LCD, Serbatoio del Carburante da 4L per Camion Camper

Tipo Cassetta degli Attrezzi No 8KW - Arancione

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Charlotte Charlotte
Disappointed
For a VIVO suitcase diesel heater on January 26 and it was shipped out within a couple of days and it’s been sitting in New Jersey for over a week and the last location is at the terminal just miles from the delivery point and it’s been there four days and I still haven’t gotten my order. I am so disappointed in this company’s delivery service. I wouldn’t even give them one star . I just pray that when this unit comes I don’t have to send it back. I hope that it works. I’ve been looking so forward to it in this cold northeastern weather what a joke this company has become they gave me a $20 refund for my inconvenience which is far from enough.
1 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Jarrett Jarrett
Mr
Have had issues from the get go, difficult to start, followed the instructions and it was difficult, even had a couple buddies over to try and troubleshoot without any improvement, but eventually it began working… worked well a couple time once up and going until this past weekend …. Now it’s a major problem, made a strange sound then we smelt burning …. Opened it and the small was 10x stronger and smoked bellowed out… we immidiately turned it off and as of today I had a look and I don’t see anything burnt … reached out to customer service and they are sending it to another dept ( my concern) and they want photos and video’s … and no resolution … Not sure how to proceed as I need this thing for the upcoming weekend and they are advising me in an email to be patient … not a great outcome yet! I’ll update my review if I get some reasonable service otherwise be warned … this may be a significant issue!
1 persone l'hanno trovato utile
Risposta del servizio clienti: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Vish Vish
T
Never received the item. Tracking says it is delivered but never got it. Still waiting for a refund.
1 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize that you haven’t received your package yet.We have created a ticket for you to follow up on this issue. We will immediately verify the delivery status with our logistics team and update you via email/ticket as soon as we have information. Thank you for your patience while we resolve this.
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Tim Tim
Not working after one use.
Started one time and did not work again. Being asked to provide a video of the machine not working vs just giving me a replacment.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Tim Tim
Missing parts
Item came missing multiple parts and has a leaking fuel tank Contacted customer service and they make you jump through hoops. They said they were sending a replacement item but a month later still haven't received the item. No shipping update.
0 persone l'hanno trovato utile
Risposta del servizio clienti: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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David David
Transportation
Buying from Vevor has been one of the worst buying experiences I've ever had. The machine sounds great however. ** Its our opinion that its a pile of plastic. Its true, you get what you pay for. ** The company says you have a 30 day return policy, that's a joke. They will waist you time and play email tag putting you though hoops without honoring there return. It has just become not worth the effort. ** The instructions are unclear or the machine doesn't work. ** BEWARE **
0 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Joe Joe
Diesel heater
Would not recommend it doesn't heat even a small room in my camper I tried to return it and still haven't received anything back from vevor I buy alot off here but don't recommend this product at all 1 star rating
0 persone l'hanno trovato utile
Risposta del servizio clienti: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Richard oze Richard oze
My money wasted
Very unhappy with the performance of this device misled in the selling process once again very unhappy with the performance
0 persone l'hanno trovato utile
Risposta del servizio clienti: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Keith  Caldwell Keith Caldwell
Owner
Machine does not work it keeps giving off of error code of E 04
0 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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David  Thornton David Thornton
Heater
The unit didn't work
2 persone l'hanno trovato utile
Risposta del servizio clienti: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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