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VEVOR Pressa a Caldo 380 x 380 mm Macchina per Pressatura a Caldo Digitale, Riscaldamento Rapido Uniforme, Cotone Isolante a 2 Strati, Macchina per Trasferimento Termico per Magliette/Cuscini, Rosa

Recensioni dei clienti per VEVOR Pressa a Caldo 380 x 380 mm Macchina per Pressatura a Caldo Digitale, Riscaldamento Rapido Uniforme, Cotone Isolante a 2 Strati, Macchina per Trasferimento Termico per Magliette/Cuscini, Rosa

Rosa 38x38 cm

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Vincencia Vincencia
Terribly Disappointed
The heat platen does not work correctly. It has uneven heating. The Top heat platen itself Does not come down evenly when you loosen or tighten the pressure. The pressure dial is very tight and to open the press you need to be superman. there is not a handle to hold the bottom platen when opening it and when you do open the press the top flings open the whole press jumps Customer service is terrible. I had contacted them with this issue, and they sent a video on how to turn the pressure dial. Not solving the problem. They then bargain money with you offering $30 for a refund. They will not take the defective machine back. They told me to find a heat press repair shop. I will never purchase vevor products again.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Thank you for your patience and cooperation throughout this process. We are pleased to inform you that we have reached a mutual agreement regarding your recent concern. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding. Your satisfaction is our top priority, and we are committed to ensuring that you have a positive experience with our service.
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Cennet Cennet
What a joke
Had this heat press for 3 months and it overheats. Burnt up the cover I had on it and everything. Contacted support pver 10 days ago and of course they only reply in the middle of the night so it is still unresolved. First tried to tell me it was a fuse when mine us clearly fine and that it would take 15 days to get me a new one. After I went back and forth fir days about how my fuse was fine they're trying to say it's the instrument panel that also has no issues. They've tried to offer $25 and $76 instead of FIXING the issue for a $260 item I just got 3 months ago. Idk why I keep messing with them bc their customer service is absolutely shit.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, we trust this message finds you in good spirits. As per our recent discussions and the agreed-upon plan, we’ve finished the necessary steps to resolve your concerns. Please accept our sincere apology for any inconvenience or frustration you experienced; your satisfaction matters greatly to us, and we’re committed to making amends.
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Cennet Cennet
Stopped clamping properly
Press wouldnt stay closed anymore after about 2 years of use
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, Thanks for your feedback. We’re sorry for any inconvenience this may have caused. Our after-sales team is ready to assist quickly through our online "Contact Us" page. We appreciate your patience and understanding.
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Karina Karina
Owner
I bought this heatpress last month and it is no longer working. I tried reaching customer service but it is hard as they do not have service number. Overall dissatisfied with this product.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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V. V.
"Disappointed – Poor Quality and No Support"
I purchased this heat press machine hoping for reliability, but after just a few months of use, it completely stopped working. Despite reaching out to the company for assistance, they failed to provide any meaningful support or resolution. Their customer service was unhelpful, and I felt completely ignored. If you're looking for a long-lasting product and a company that stands behind what they sell, I would strongly recommend looking elsewhere."
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, Thanks for letting us know about your worries. We apologize for the trouble caused. To get further assistance, visit our "Contact Us" page online; you’ll find it in the bottom navigation bar. Use this section to submit a ticket for unresolved issues—our after-sales team is ready to help promptly. Thank you for your understanding.
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Mike Kamuda Mike Kamuda
Horrible customer service!!!
My wife is disabled and unable to use this machine. After many emails, they offered me $80 creditor a brand new machine. This is crazy! I guess they don’t stand behind their products!!!
1 persone l'hanno trovato utile
Risposta del servizio clienti: To our esteemed customer, thank you for your understanding and cooperation. We’re actively working on resolving your issue and are dedicated to finding a satisfactory outcome. Please make sure to check your ticket and email periodically for updates on how things are progressing. Don’t hesitate to contact us if you require more help or have additional queries.
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Cintia Cintia
THE WORST
This product never worked since day 1, I was sent a cable to replace by myself at home, which I did and the problem persisted. Now I've been offered a 26 dollar refund for a machine I paid 289. This is a joke
2 persone l'hanno trovato utile
Risposta del servizio clienti: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Thalia Tolentino Thalia Tolentino
DO NOT BUY
DO NOT BUY! I have had this heat press for 3 weeks and it started malfunctioning i reached out to customer service and send in proof of what it started doing and they only want to refund me $42 and giving me the run around of why i should not return. Everything was going great with customer service they were answering the same day no problem until i started asking questions and wanted to clear up things. They were thinking they had me with the $42.00 refund. Now they do not want to respond. Mind you i am going to launch my business this upcoming Friday and now i am stuck with a heat press that is not working properly. DO NOT BUY! DO NOT BUY!
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, Thank you for letting us know your concerns. We’re sorry for the trouble this has led to. To receive more assistance, check our "Contact Us" page online, in the bottom navigation bar. Submit a ticket there for any unresolved issues—our after-sales team is standing by to help quickly. We appreciate your understanding.
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 David David
Junk
Purchased this unit and never got it to work at all. Won't calibrate. Doesn't get hot over 240 degrees. Useless and no customer service whatsoever. I'll never buy from these clowns again.
0 persone l'hanno trovato utile
Risposta del servizio clienti: We are truly sorry that you encountered issues while using the product,we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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Roger Roger
Never delivered
Worst experience ever. After 2 weeks of "Out for Delivery" we finally got Vevor to start the process of a refund which did eventually come. The delivery company "Piggy" is super unreliable and has many complaints. Avoid, look elsewhere or finance something really nice like we did ;) The way Vevor handled this whole thing was terrible and we will have to reconsider any future purchases.
2 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, we appreciate your patience and cooperation as we work through your concerns. Our team is actively striving to find a solution that will satisfy you. Keep an eye on your ticket and email for regular updates on how things are progressing. For more help or questions, feel free to contact us anytime.
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