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VEVOR Pressa a Caldo 380 x 380 mm Macchina per Pressatura a Caldo Digitale, Riscaldamento Rapido Uniforme, Cotone Isolante a 2 Strati, Macchina per Trasferimento Termico per Magliette/Cuscini, Rosa

Recensioni dei clienti per VEVOR Pressa a Caldo 380 x 380 mm Macchina per Pressatura a Caldo Digitale, Riscaldamento Rapido Uniforme, Cotone Isolante a 2 Strati, Macchina per Trasferimento Termico per Magliette/Cuscini, Rosa

Rosa 38x38 cm

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Pissed off Pissed off
In Toronto
If there was a score less than one that's what this piece of crap deserves. The control module failed after three days and 4 uses. I asked for a replacement module but that was not going to happen. Not recommended at all. At least your customer service people had the courtesy of refunding my money.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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Carrie Thomas Carrie Thomas
Would never purchase again
On the day of use the product failed. VEVOR customer service is horrible, and it is impossible to receive a refund. After weeks of going back and forth I was only refunded a certain amount of the money I spent on the purchase and was given the option to have all my money refunded. I am so disappointed and will never buy anything from this company again.
1 persone l'hanno trovato utile
Risposta del servizio clienti: "We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services."
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Jack hardy Jack hardy
Junk
Worked fine at first, started acting up after a year, doesnt heat the whole surface, stay away
0 persone l'hanno trovato utile
Risposta del servizio clienti: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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MOTA MOTA
DIOGO
Nero 38x38 cm
BOA TARDE PASSADO ESTE TEMPO DE TERMOS USADO A MAQUINA A MESMA DEVE TER ALGUM DEFEITO POIS QUANDO SE LIGA NAO PARA DE AQUECER , ELA AQUECE AO MAXIMO DA TEMPERATURA E NAO DEIXA MEXER NA MESMA
1 persone l'hanno trovato utile
Risposta del servizio clienti: Pedimos sinceras desculpas pelo incómodo causado pelo nosso produto. Compreendemos perfeitamente a frustração que pode surgir ao deparar-se com uma falha durante a utilização. Estamos empenhados em resolver esta questão o mais rapidamente possível. Enviaremos uma atualização sobre o seu problema por e-mail; por favor, verifique a sua caixa de entrada para mais informações.
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Gurkaran Gurkaran
Mr.
Machine broke 4 months into purchase. It is under warranty yet no one is replacing it. They said they will send a new part. It’s been weeks of back and forth they keep saying they sent it then the next day say it has not been shipped. They refuse to give a refund as well. Beware and be careful before u purchase. They have no phone number and it is extremely hard to get through to them.
2 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Tshirt Designer Tshirt Designer
Owner
I purchased this heat press directly from the Vevor site because I’ve owned other Vevor machines and always found them to be reliable and high-quality. Unfortunately, this particular machine was a disappointment. It never reached the proper temperature, which made it unusable. I reached out to customer service multiple times, and while they were responsive and are now shipping me a replacement part so I can attempt the repair myself, the timing was very difficult. I purchased the press specifically for a large 100-shirt order that required front and back pressing, but since the machine failed, I had to rely on my smaller 10x10 press to complete the job. I had high expectations based on my past experience with Vevor, but this machine fell short. Hopefully, once the part arrives and I make the repair, it will perform as expected.
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Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Karen Karen
KSR
very bad heat press. I received and didn't work.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Joe Joe
mr
ordered first unit. It was faulty. Raised issue with the customer service. Needed a heat press fast so I ordered another one thinking it was a one off issue but the second heat press had the exact issue. The temperature cannot be adjusted or time the change. The MODE setting does not work
0 persone l'hanno trovato utile
Risposta del servizio clienti: Hi, so sorry to hear our product gave you trouble—we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast!
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Heather Heather
Heather
I purchased this heat press on June 6th. Received it on June 9th. Shipping was fast. On June 11th I unbox the press and went thru test presses. I notice the pressure was uneven even at the highest pressure. I used white shirts and the oil from the slide got on the shirt. Pressure and oil ok I can figure something out not a big issue. Well I also notice the temperature would drop about 17 degrees when pressing. I sent a message to Vevor to return the press because I am not happy on June 11th. Sent pictures of the statin on the shirts and video of the temperature dropping. They said it would take 24 to 48 hours for someone to get back to me. They just told me to wipe the oil away problem "solve" on June 14th. Didn't say anything about the temperature dropping. So I asked about it then they replied on June 15th saying since this requires multiple issue to wait patiently. about 19 hours later they said that it is normal after pressing. Sent a reply saying I would understand maybe 5 degrees but not 17. That is too big of a dip. I didn't get a reply back until June 16th. Saying to wait patiently about it. Now we are at June 17th with no resolution and no communication. At this point it is just a $150 paperweight. This has not been used since the 11th. I own 3 Vevor presses Hat, Tumbler, and now a shirt press. Didn't have any issues with the tumbler or Hat press.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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Karina Karina
owner
This machine is only good for one month after that it won't turn on. I would not recommend it. I have purchased two and both stopped working after the month. There is no one you can talk to regarding this issue as there is no customer service. I have been in contact through chat for a month and the issue is still pending resolution. Do not purchase this machine.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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