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VEVOR Portapacchi per camion, capacità 800 libbre, Portascala in alluminio per camion 71"x31" con 8 morsetti a C senza foratura, kayak, tavola da surf, legname, scala

Recensioni dei clienti per VEVOR Portapacchi per camion, capacità 800 libbre, Portascala in alluminio per camion 71"x31" con 8 morsetti a C senza foratura, kayak, tavola da surf, legname, scala

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136 Recensioni
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jboerman31 jboerman31
Customer Support falls short on follow-through
I bought this rack in July 2026 for my growing exterior cleaning business. The rack itself is solid. It has a slight whistle while driving, but that is my only minor complaint about the hardware.The reason for the 1-star rating is the completely unacceptable customer service. One of the plastic screws for the top brackets arrived in the wrong size, making it impossible to connect one of the brackets. I contacted customer service at the beginning of August to get a replacement. It has now been over 15 days, and despite sending multiple follow-up emails, I still have not received the correct part. I have had to email them far too many times just to get a simple screw. A good product means nothing if the company does not support their customers when there is a mistake.
0 persone l'hanno trovato utile
Risposta del servizio clienti: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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David Jones David Jones
Poor performance
Never recieved the product. Their was an address error. Their were parts of two addresses. Vevor claimed they verified the address before shipping, but. the address does not exist and the address the shipper claimed delivery also dosen't exist. So Vevor did not verified the address. Because you "verified" the address you said its my problem and I would have to pay for new one. When I replied to this response you offered $24 +/- for an $84 dollar item. I WILL NOT USE VEVOR AGAIN!!!!
0 persone l'hanno trovato utile
Risposta del servizio clienti: nDear Valued Customer, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and for the experience you had with our customer service and after-sales support. Your satisfaction is very important to us, and we truly regret that we did not meet your expectations. We have received your ticket and are actively following up on your case. Our customer support team has been in continuous communication and will continue working on this issue until it is fully resolved. We kindly ask for your patience and request that you wait for our team's replies, as we will provide updates and a solution as soon as possible. In the meantime, please keep an eye on your email inbox and ticket responses for the latest updates. Thank you for your understanding and giving us the opportunity to make this right.
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Nick Nick
Business owner
Poor quality, all four end caps fell off. Very flimsy. For the price it’s ok but would not recommend.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right.
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Ian Ian
Good with a major flaw
This is a decent, budget friendly ladder rack. My only issue is that the end caps keep falling off, exposing the interior of the rack to salt and debris. I would pick up more end caps but VEVOR doesn’t sell them.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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DP DP
Poor manufacturing
It’s cheap so my expectations are low. Problem 1 : Holes do not line up for crossbar assembly. I managed to get one assembled with a lot of difficulty. The 2nd one, the holes are just too far off from where they should be. Problem 2: missing 1 part but sent double the amount of another part. The holes being off is a big issue as I can’t use it. Is it worth returning? Or do I just bore out the holes until it fits?
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Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Donna Fregoe Donna Fregoe
Homeowner
Have used this several times and it is necessary to continue to tighten the bolts. One bolt fell out of a cross beam support which means it cannot be used until a replacement is located. Frustrating because the purpose of this purchase is to assist with carrying oversized items above the truck bed. I recommend that extra hardware be included along with loctite.
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Risposta del servizio clienti: Dear valued customer, Thank you for sharing your issues with us. We’re sorry for the inconvenience. For more assistance, check our "Contact Us" page online, located in the bottom navigation bar. Through this, submit a ticket for unresolved matters, and our after-sales team will work quickly to help. We appreciate your understanding.
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DP DP
-
This would be a great truck rack with the exception that when loaded the adjustable compression plates do not keep the rack from sliding down. I purchased for hauling 4 kayaks on a trailer. They worked great other than the racks kept slipping down. I ended up drilling a hole through each of the uprights and putting pins through them to keep them in place.
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Risposta del servizio clienti: Dear valued customer, Thank you for informing us of these worries. We’re sorry for the hassle this has brought you. For additional help, go to our "Contact Us" page online, located in the bottom navigation bar. Use this to submit a ticket for unresolved matters, and our after-sales team will assist quickly. We appreciate your understanding.
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Truck rack Truck rack
Overall experience
I bought this for my 2018 Honda ridgeline, but would not fit this truck well. Customer service made it extremely difficult to return it. My first experience with Vevor and my last.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, Thank you for sharing these issues. We’re sorry for the trouble this has brought. For more assistance, please check our "Contact Us" page online, located in the bottom navigation bar. Through this, submit a ticket for unresolved matters, and our after-sales team will work promptly to help. We appreciate your understanding.
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Shayne Smith Shayne Smith
Retired
Retired 1
This product broke the day after it was installed. It is a waste of money. Do not buy this product. I would like a refund but do not expect to get it. The product is poorly made. Do not waste your money.
1 persone l'hanno trovato utile
Risposta del servizio clienti: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Truck Rack Truck Rack
Save your time
I purchased an aluminum rack, and on the first trip out, the end caps blew out. I've been fighting with Vevor since July to purchase new end caps, which they said they would replace free of charge. Great, right! Since then, the end caps were "lost in shipping". Now receiving the run around for issuing a refund for a defective item, or just simply replacing the end caps. Save your time & hassle and shop somewhere else.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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