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VEVOR Pompa di Trasferimento Carburante, 12 V CC 20 GPM 1/4 CV, Pompa di Estrazione Benzina con Ugello Tubo di Scarico Tubo di Aspirazione, Diesel, Cherosene, Miscele di Etanolo

Recensioni dei clienti per VEVOR Pompa di Trasferimento Carburante, 12 V CC 20 GPM 1/4 CV, Pompa di Estrazione Benzina con Ugello Tubo di Scarico Tubo di Aspirazione, Diesel, Cherosene, Miscele di Etanolo

76 L/min Ugello Automatico

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B.R. B.R.
Owner
76 L/min Ugello Automatico
Owner 1
Pump BROKE on FIRST use! Literally! Worked great for TWO minutes. I was excited about the purchase and then... Two minutes after I started flowing diesel fuel the pump started leaking and flow rate plummeted. Fuel was flowing from the weep hole indicating a blown seal. I contacted VEVOR and the very time consuming return process started. They required an actual video. I sent it. Then they required additional photos as back up. Eventually they did offer a return for money or a replacement. The return was littered with requirements such as original packaging, no oily parts etc. And the real kicker was they only gave 5 days for the return label to be used with a weekend in between. Communication is done all via email and has a severe lag time between email responses. I did fulfill all requirements but everyone should know that the return or replacement process is NOT easy... or quick. Shipping was terrible (FEDEX). Damaged box with huge tear in the side. Shipper also left the box nearly in the lane of travel on my road. Obviously bad shipping is on the shipping company but you should know they use FEDEX, which is pretty bad at what they do. I found it's not possible to call and discuss ANYTHING with VEVOR to let them know of these issues. I gave it one star rating because the return/refund process is bad, more like terrible and the product broke instantly... clearly if it had worked it would have been a good deal for the money. I guess you really do get what you pay for...
2 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer,We sincerely apologize for the unsatisfactory logistics experience you encountered.We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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Russell Russell
owner
76 L/min Ugello Automatico
I never received it you lost it somewhere Russ I WANT A REFUND i
0 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience you experienced with the delivery. We have reported this issue to our logistics partner so they can work on improving the process.In the meantime, we have created a support ticket for you. Our customer service team will contact you by email and keep you updated until the matter is fully resolved. Please check your inbox for our messages.
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Steve Spalla Steve Spalla
20 Gpm 12v pump
76 L/min Ugello Automatico
20 Gpm Pump started leaking out the weep hole about a minute after pumping on the first use. The refund/return process has been taking weeks and still hasn’t been resolved. No number to call just a slow email response process. Overall the pump is disappointing and the quality is poor. Gpi and fillrite are twice the price but you get what you pay for. This was a disappointing experience.
0 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Erik Erik
Buyer
76 L/min Ugello Automatico
Just finally installed my pump after winter and Iv tried everything this pump does not work would like to kno how to return
0 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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M W DEAN M W DEAN
OWNER
76 L/min Ugello Automatico
Never received it, said it was damaged in shipping and was at Knoxville TN terminal.
0 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the unsatisfactory logistics experience you encountered.We've checked and seen that the matter was resolved on your latest Ticket. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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Me Me
Owner
76 L/min Ugello Automatico
Worked 6 times then failed
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Marcel Marcel
Pump
76 L/min Ugello Automatico
Lmao I tried to buy a fuel transfer pump but I got the biggest run around ever I never did get the transfer pump but my credit card was charged right away and after listening to all your excuses I finally got my money back and I got a fueling transfer pump for someone else they sent it me with in two weeks your company maybe a good place to order from but I had the worst service and never got a simple order hopefully you can get it together next year happy new year
0 persone l'hanno trovato utile
Risposta del servizio clienti: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. Howevere, We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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Steven Steven
Home owner
76 L/min Ugello Automatico
Fuel pump seem to be good quality it pumped a lot of foam sound like something was broken inside the pump, but they made it right refunded my money happy with the company
1 persone l'hanno trovato utile
Risposta del servizio clienti: "We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services."
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Tony B Tony B
Great Price but....
76 L/min Ugello Automatico
Unfortunately this Is an item that I should NOT have purchased. I am a Vevor customer and have bought numerous items from them. The pump is very noisy and appears to struggle to send the fuel. The switch is very loose and turns off while pumping. Although the price is very fair i can see myself using the extended warranty in the future. I will post a video soon
0 persone l'hanno trovato utile
Risposta del servizio clienti: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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cec cec
mcneilly
76 L/min Ugello Automatico
I hooked up the pump filled half a can shut it off went to fill can again would not pump. motor runs but does not pump. I will never buy from here again. I am out $ 335 bucks.
0 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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