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VEVOR Pompa di Trasferimento Carburante, Pompa Diesel 12 V CC 16 GPM 1/4 CV, Pompe di Estrazione con Ugello Manuale, Tubo di Scarico e Tubo di Aspirazione, per Benzina, Diesel, Cherosene

Recensioni dei clienti per VEVOR Pompa di Trasferimento Carburante, Pompa Diesel 12 V CC 16 GPM 1/4 CV, Pompe di Estrazione con Ugello Manuale, Tubo di Scarico e Tubo di Aspirazione, per Benzina, Diesel, Cherosene

61 L/min Ugello Manuale

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370 Recensioni
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B.R. B.R.
Owner
76 L/min Ugello Automatico
Owner 1
Pump BROKE on FIRST use! Literally! Worked great for TWO minutes. I was excited about the purchase and then... Two minutes after I started flowing diesel fuel the pump started leaking and flow rate plummeted. Fuel was flowing from the weep hole indicating a blown seal. I contacted VEVOR and the very time consuming return process started. They required an actual video. I sent it. Then they required additional photos as back up. Eventually they did offer a return for money or a replacement. The return was littered with requirements such as original packaging, no oily parts etc. And the real kicker was they only gave 5 days for the return label to be used with a weekend in between. Communication is done all via email and has a severe lag time between email responses. I did fulfill all requirements but everyone should know that the return or replacement process is NOT easy... or quick. Shipping was terrible (FEDEX). Damaged box with huge tear in the side. Shipper also left the box nearly in the lane of travel on my road. Obviously bad shipping is on the shipping company but you should know they use FEDEX, which is pretty bad at what they do. I found it's not possible to call and discuss ANYTHING with VEVOR to let them know of these issues. I gave it one star rating because the return/refund process is bad, more like terrible and the product broke instantly... clearly if it had worked it would have been a good deal for the money. I guess you really do get what you pay for...
2 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer,We sincerely apologize for the unsatisfactory logistics experience you encountered.We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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herb herb
boss
76 L/min Ugello Manuale
pump worked for100 gal. and quit before I finished and would not run after
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Herb Herb
owner
76 L/min Solo Pompa
pumped 100 gal and locked up and would not run do not buy this pump
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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William Harrison William Harrison
Lasted a couple times of use
57 L/min Ugello Manuale
Pump worked great at first and then gave out. I have messaged over 10 times to try to get it replaced but VEVOR will not message me back. They need to stand behind their warranty. Going on a week and half with no help on getting it replaced.
0 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Dustin Donley Dustin Donley
Owner
76 L/min Solo Pompa
Customer Service was terrible. I ordered my product. It said it’ll be delivered three days later. It’s been over a month and it not has not shown up.
0 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience you experienced with the delivery. We have reported this issue to our logistics partner so they can work on improving the process.In the meantime, we have created a support ticket for you. Our customer service team will contact you by email and keep you updated until the matter is fully resolved. Please check your inbox for our messages.
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Don Wilson Don Wilson
Mr
57 L/min Ugello Automatico
In my experience the pump was not finished, the in side had rough casting took out the veins, not my fault I had to buy another brand. I looked on the inside cover and it was polished in there like it should’ve been before I used it so I can pump some fuel with it and it worked just fine.
1 persone l'hanno trovato utile
Risposta del servizio clienti: wcsrWe sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Jeff poole Jeff poole
Buyer
57 L/min Ugello Manuale
Can't give a complete review since I never received the pump.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. Howevere, We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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Russell Russell
owner
76 L/min Ugello Automatico
I never received it you lost it somewhere Russ I WANT A REFUND i
0 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience you experienced with the delivery. We have reported this issue to our logistics partner so they can work on improving the process.In the meantime, we have created a support ticket for you. Our customer service team will contact you by email and keep you updated until the matter is fully resolved. Please check your inbox for our messages.
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Ray Barup Ray Barup
Not as good as they say
61 L/min Ugello Automatico
For the price it was worth a try. But it only works when it wants. Loses prime an Will not pump without screwing with it. Which costs me money.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
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Louis Louis
Mr
30L/min Ugello Automatico
Was a good pump when working , however it only lasted 9 months before the pump lost alot of suction and wouldn’t pick up fuel at all anymore. For something built quite robust it didn’t last as long as I think it should have. Somewhat disappointed. I give it one star as it didn’t last 12months.
0 persone l'hanno trovato utile
Risposta del servizio clienti: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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