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VEVOR Pompa di Ricircolo dell'Acqua Calda, Kit Pompa di Ricircolo Istantanea da 38 L/min, Sistema di Circolazione con Timer, 100 W CA 220-240 V, Connettore da G3/4 a G1/2, per Caldaia Solare

Recensioni dei clienti per VEVOR Pompa di Ricircolo dell'Acqua Calda, Kit Pompa di Ricircolo Istantanea da 38 L/min, Sistema di Circolazione con Timer, 100 W CA 220-240 V, Connettore da G3/4 a G1/2, per Caldaia Solare

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89 recensioni
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Garry Reed Garry Reed
Lasted six months
Lasted six months  1 Lasted six months  1
Bypass valve failed after six months, they will not replace just the part. Customer service is horrible, I just need the valve, they want me to send the whole system back then they will send me a whole replacement. Really don't feel like uninstalling and then reinstall the whole system when I just need the bypass valve. Their customer support makes no sense whatsoever. They want a video of me showing that the valve failed and that there is hot water coming from my cold tap, last time I checked hot and cold water look the same on video. Save yourself the headache, avoid vevor.
3 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Erdi Erdi
Item is fine, returns not so much
The under-sink diverter is noisy — I can clearly hear water running, and it’s very noticeable. Other than that, the pump works fine. The bigger issue is the lack of instructions. That’s a serious problem for installation and setup. Also, if you’re using standard U.S. tanks, you’ll likely need to buy adapters to fit the threads, which can cost another ~$30. Returns are not easy or convenient either. I won’t buy from Vevor again for that reason. If you want to operate like a major online retailer, the return process should be straightforward — customers shouldn’t have to go through customer service just to return an item.
0 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Ian Ian
No customer service at all, don't buy from them
The pump does not work as described, no response to my questions within first 48 hours, after repeated complaint, they finally give me stupid response which did not solve the problem. I realized it's the defect of product and therefore submitted request for return twice already, but the tickets were closed twice without any explanation. Feel ashamed of Vevor's terrible service, I never had such terrible purchasing experience anywhere. Do not buy from them!
0 persone l'hanno trovato utile
Risposta del servizio clienti: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Rich Steel Rich Steel
Justme
Never received either item - their shipping is so convoluted that the customer doesn't know how an item will be shipped (snail mail, UPS, FedEx, etc) so if you have one address for US (snail) Mail and another for parcel services, you don't know which to use and there's no way to specify if in the order process. Sucks because some Vevor stuff that's made it here thru their maze is of reasonable quality. Oh well...
0 persone l'hanno trovato utile
Risposta del servizio clienti: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. Howevere, We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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Jim Jim
Mr
Worst directions possible. If VEVOR makes installation possible this could be a great value. Like many other things from VEVOR, this is not one of
0 persone l'hanno trovato utile
Risposta del servizio clienti: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Phillip Phillip
Water Recirculating Pump
Would not recommend buying this pump. The pump only last me two months before it started leaking water from the inside. I should have stuck with my saying, "You get what you pay for".
0 persone l'hanno trovato utile
Risposta del servizio clienti: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Harjinder sinhh Harjinder sinhh
Waste of money
I bought 3 different different recirculating pump 2 pump totally garbage I m not happy may in feature i will never buy any product from vevor
1 persone l'hanno trovato utile
Risposta del servizio clienti: "We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services."
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Harjinder Singh Harjinder Singh
Very poor performance
I bought this pump when I installed it after finish it has a nut for air I did loose it as described it start leak I m very disappointed just waste of money
0 persone l'hanno trovato utile
Risposta del servizio clienti: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Ben Ben
Worked for few hours
Set it up one evening and let it run over night the next morning woke up early house being so cold and checked the pump, it constantly turns on and off digital screen disappears for few seconds and comes back on. Also the pump stops working and starts again constantly not enough pressure or circulation to activate the heater I’m trying to upload a video on my iPhone. It doesn’t work seems like it’s uploading, but never get to the next. So send me an email or some other ways to send you the video I made.
0 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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