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VEVOR Pompa di Filtrazione per Piscina Velocità Variabile 1350 W, Pompa per Piscina Fuori Terra e Interrate Filtrazione da 30000 L/h, Cestello Filtrante, Prevalenza di 16 m, Plastica PP-GF30

Recensioni dei clienti per VEVOR Pompa di Filtrazione per Piscina Velocità Variabile 1350 W, Pompa per Piscina Fuori Terra e Interrate Filtrazione da 30000 L/h, Cestello Filtrante, Prevalenza di 16 m, Plastica PP-GF30

4 Velocità 1100 W 27900 L/H

recensioni dei clienti

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81 recensioni
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Michael Gayle Michael Gayle
Owner
I purchased this pool pump because I've purchase other building material from this company in the past and the quality was fairly decent. After about one week use for the touch screen display stopped working. Reported the problem and a week has gone by and nobody has told me how this will be resolved.. Since the pump stopped working and I have no circulation my pool has gone completely green with algae taking it over. I am requesting a full refund and reporting this to my credit card company. I will never do business with Vevor again. This is just horrible way of doing business especially for a company that's trying to compete with other reputable company in the pool space. Customer service is lacking. Do not buy from this company
0 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Patrick Patrick
Homeowner
Pool pump has to be installed in a dry locations not a great feature. Noisey high pitch whine when running Cheap ground lug on motor housing. Wonder if it’s cu/al compatible. Instructions and care literature very minimal
1 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality, and we are always working to improve. If there is anything specific you feel could be better, or if you need further assistance, please visit our "Contact Us" page, which you can find in the bottom navigation bar of our website.You can submit a ticket there, and our customer support team will reach out to you via email with updates until your concern is fully addressed.
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Doron Santo Doron Santo
Failed within 3 weeks
Failed within 3 weeks 1
I was initially impressed by how quiet this pump ran, but that’s where the positives end. After only three weeks of use, the unit failed and began throwing a persistent E11 error code. I used the original factory cable and even hired a professional electrician to verify that my dedicated line and outlet were 100% stable, the issue is definitely internal to the pump’s electronics. It’s a shame because the motor is silent, but the build quality simply doesn't hold up. The good news is that they company approved to return for a refund. No one wants to go through all the hassle of installation twice and additional spend. Returning for a refund.
4 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Jiorvis Jiorvis
Lie
Lie 1 Lie 1 Lie 1
Don't be fooled, the team says it has wifi, it's a lie, it doesn't bring the wifi module, everything is a hoax
8 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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H H
7 hours in and screen stopped working
Worked well for the first few hours but same day of install the touch screen won't work! Very frustrating as it was brand new.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Belita Courtney Belita Courtney
You get what you pay for
My review is mainly in regards to the customer service. I bought a 1.5 variable speed pool pump for ingound pool (HP1100). I was so hoping for something more so I could brag about the great prices Vevor has to offer. I love the pool vac I purchased from them and can't say enough about it. Unfortunately, my new pump quit after two weeks. When I finally had time to contact them, I found everything was online - no live person. I was willing to give it another try with a replacement and started that process. But, to make matters worse, they don't respond in a timely manner. I got as far as waiting for the return shipping label and that was it. No further response, update, or anything. That was on May 9th. It only takes a second to email a shipping label, not 4 1/2 days. I'm not done with this yet, but I'm also not waiting any longer. I am now shopping for a decent affordable quality brand I can go pick up locally. Very disappointing.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Terry Herndon Terry Herndon
Plumbing isn’t made for America.
I’d love to be able to give you a review but the connectors are not standard US pipe sizes and i still haven’t found anything to match up with what you have sent me. If you’re going to sell to the USA you need to make sure the plumbing is fit the USA standard.
3 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer,We’re sorry for any inconvenience this has brought.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Jason collins Jason collins
Pump terrible quality no return
I got this pump and had it installed. The propeller inside was broken and it wouldn’t wind up to RPM. They wouldn’t honor the return. They blamed me for breaking it, to avoid honoring a return. Although it was as brand new and professionally installed. They made up a bunch of reasons, which none made sense. Had the same issue with a bag sealer. It broke in a day, they wouldn’t take it back. It shorted out, somehow that was my fault for plugging it in. Vevor sells bad products and does not honor returns
2 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Jay Jay
MR
Well received the pump, read all the directons, had to change plumbing to fit your pump but it doesnt work my wife and have worked with the instruction booklet and it's far about our ability. So I am asking to return it.
2 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Paul Walters Paul Walters
Mr.
Pump died within first ten days of use.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,We apologize for any inconvenience this may have caused and appreciate your patience. Please be informed that a return label has already been sent to you via email, along with all relevant instructions. For further assistance, please visit our "Contact Us" page online, which you can find in the bottom navigation bar. You may submit a ticket there for any unresolved issues, and our after-sales team will work to resolve them as quickly as possible. Thank you for your understanding.
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