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VEVOR Pompa di Calore Elettrica per Piscina, Capacità 1,48-7,11 kW, Riscaldatori Frequenza Variabile a Risparmio Energetico Piscine Fuori Terra 15-30 m³, Riscaldamento Scaldabagno AC 220-240 V 50 Hz

Recensioni dei clienti per VEVOR Pompa di Calore Elettrica per Piscina, Capacità 1,48-7,11 kW, Riscaldatori Frequenza Variabile a Risparmio Energetico Piscine Fuori Terra 15-30 m³, Riscaldamento Scaldabagno AC 220-240 V 50 Hz

1,48-7,11 KW

recensioni dei clienti

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52 Recensioni
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52 recensioni
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Vedi originale
Charity Jackson Charity Jackson
Mrs
I live in Southwest Missouri. My husband was able to hook up the heater with no problems. It took 48 hours to take my pool from 63° to 90°. Throughout rain, storms and colder nights. It was still able to maintain the 90° mark. Very satisfied!
2 persone l'hanno trovato utile
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Dirk Dirk
Mr
3,22-15,25 KW
Shipment: Very well en securely packed for shipment. Delivered by DHL Freight (Croatia): DHL does not give the correct shipment information. The tracking number was not valid any more after it was marked as "delivered" on the tracking site. Impossible to contact DHL (automatic phone answering requires the tracking number: message "tracking number not valid any more). Finally delivered more than one week over time (no email message or whatever. Just a call from the driver at the moment of delivery). VEVOR support regarding the shipment: replies on every mail ... BUT: not really effective, it was clearly an automated BOT reply. Heat pump: Good manual. Works perfectly. Low noise (better than my older heat pump). Very good price/quality ratio.
1 persone l'hanno trovato utile
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Chad Chad
Owner
Works great!! Kids are in the pool all the time now. The true test for me will be winterizing the unit and see how it works next year. One thing I’m unsure of is the gauge has liquid in it (straight out the box) that I hope doesn’t freeze
2 persone l'hanno trovato utile
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DaStar DaStar
Doesn’t hold temperature setting
Instructions for installation were not clear, good thing I had an electrician. Now having issues with it holding the programmed temperature. Using auto, set to 90, but drops down to 86. Still trying to figure out how to stop that. Will update once that’s resolved.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer, we’re sorry for any inconvenience or concerns you may have experienced, and we appreciate you taking the time to share your feedback with us. We have created a ticket to follow up on your feedback, and our team will contact you via email, if needed, to provide the necessary assistance or clarification. Please check your inbox for any updates or further communication from our team. Thank you for your patience and understanding.
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Nick Nick
Trips out and wifi doesn't work
Directions to hook it to wifi ddo not work. Worse if run manually it trips a 60A rated GCFI. Yes, it is wired correctly. Yes, there is a 40A breaker prior to the 60A l9cal isolation panel. Additionally there are multiple conflicts in the wiring information and the #8 wire called for doesn't even fit thru the access panel without modification.
2 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,Thank you for sharing your feedback with us. We deeply care about your experience and want to make things right as quickly as possible.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Tony E. Tony E.
Scam
3,22-15,25 KW
Gerät kam defekt an und Vevor verweigert die Rücknahme und will die Rücksendekosten nicht übernehmen. Ein Scam wie er im Buche steht
4 persone l'hanno trovato utile
Risposta del servizio clienti: Wir haben Ihr Ticket zu diesem Anliegen erhalten. Unser Kundenservice wird sich innerhalb von 24 Stunden um Ihr Problem kümmern und Sie so lange unterstützen, bis alle Ihre Anliegen geklärt sind. Bitte achten Sie auf Antworten zum Ticket sowie auf E-Mail-Benachrichtigungen.
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Donna Ford Donna Ford
Mrs.
Very Unsatisfied. It didn't work and customer support was terrible. I am returning it
2 persone l'hanno trovato utile
Risposta del servizio clienti: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Jorge Garrido Jorge Garrido
President, Spanish is sh Wine Alliance Group
4160 W
Este equipo mal funcionó al recibirlo, hemos solicitado una devolución y esta compañía Vevir dificulta el contacto y no es responsiva a las necesidades del cliente en post venta. De no tener respuesta y devolver nuestro dinero de compra y activar la devolución nuestra demandaremos por vía legal.
3 persone l'hanno trovato utile
Risposta del servizio clienti: Hemos recibido su solicitud de soporte sobre este problema. Nuestro equipo de atención al cliente le dará seguimiento en un plazo de 24 horas y continuará ayudándole hasta que se resuelva por completo. Por favor, esté atento a las respuestas a su solicitud y a las notificaciones por correo electrónico.
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Bluefleetwood Bluefleetwood
Owner
So far this unit works well. I've also purchased the extended warranty. However, I have tried to reach Customer Support about getting some extra parts. Like the Pipe Fittings to the unit. They are proprietary to this unit only. So making changes to the pipe lay out is impossible. I asked them 6 days ago via EMail Ticket which is the only means of communication. All I get is generic replies and never addressing what I need. If I had to buy this unit again, I would go elsewhere. I just hope after learning of their lack of care that I don't have any real problems moving forward. Even with an extended warranty.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Tim Tim
Control panel and instructions are horrible
Control panel and instructions are horrible ive had 3 people try to figure out the control panel and set the unit but it won't heat up our pool over 79 degrees! Even yesterday when it was 97 degrees outside, the pool only reached 79.7 degrees and it was set on 94! Don't waste your money!
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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