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VEVOR Pollaio in Metallo 3 x 2 x 2 m Recinto Pollaio con Copertura con Tetto a Guglia Serratura di Sicurezza, Gabbia per Conigli Anatre all'Aperto Pollame per Cortile, Fattoria, Cortile

Recensioni dei clienti per VEVOR Pollaio in Metallo 3 x 2 x 2 m Recinto Pollaio con Copertura con Tetto a Guglia Serratura di Sicurezza, Gabbia per Conigli Anatre all'Aperto Pollame per Cortile, Fattoria, Cortile

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97 Recensioni
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Bo Hall Bo Hall
Missing parts
Got package and it was missing pieces. Looked for a # to call for customer support but THERE IS NONE. Went through the automated process to no avail. Useless coop and waste of my time and money. VERY VERY POOR AFTER YOU BUY FEOM THEM!!
1 persone l'hanno trovato utile
Risposta del servizio clienti: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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An*** An***
Very frustrating purchase..
It was damaged in transit and never made it to me. CSR was so incompetent that he kept insisting it was delivered and kept advising to check with neighbors. I pointed out at least 3 times that the tracking shows "damaged in transit, returing to shipper" and that the final "Delivered" was to their warehouse not me. He ignored that at least 3 times over several days. Most frustrating process for an online purchase I've ever had. When he finally did get it, he just said we'll issue a refund. Ok, well i kinda wanted the item but ok.. It was probably a blessing and after at least 3 days nonsense back and forth for what should have been a 30 sec chat, I was happy to just get the refund and move on. Vevor generally has a good rep, but if anything goes wrong on an order, good luck!
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer, Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience with our after-sales and customer service did not meet your expectations. Your feedback is very important to us, and we appreciate you bringing this to our attention. We're pleased to know that your case has been resolved. Thank you for your patience, understanding, and for giving us the opportunity to address your concerns. It means a great deal to us that we were able to help reach a positive resolution. We truly value your trust and hope this experience reflects our commitment to supporting our customers. We look forward to serving you again and providing you with an even better experience in the future.
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Ryan Jeardoe Ryan Jeardoe
Farmer
Would have loved to use it never received the coop
1 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize that you haven’t received your package yet.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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rj*** rj***
Money not well spent
China junk. Went together easily. Not sturdy at all. Plan to buy your own wire and about 500 extra zip ties. The wire included won't keep any predators out and there's not enough zip ties to properly seal the pen. Door needs reinforcement as anyone predator can push in the bottom corner. For the same price you can build a better more secure structure.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Claudio Claudio
Poulailler
Tetto a Cupola - 3 x 2 x 2 m
Bilan global mitigé, grillage trop fin, même bien tiré il gondole. Attention à protéger du vent car pas très stable. Personnellement, c'est pour une utilisation occasionnelle comme mon cas pour des poussins, afin de les protéger des rapaces (buses, éperviers) en attendant qu'ils deviennent adultes.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Matthew C Farley Matthew C Farley
Missing pieces.
This is extremely hard to put together because only about 1/4 of the poles are labeled. The rest of them just had smeared ink where the numbers were supposed to be. After I started putting it together, I realized I was missing 2 #4 poles. The box had a tough life before it got to me.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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Ron Ron
Me
What I got is at the standard expected but several of the pipes were missing but I decided not to chase it up with the company as it would take too long and I had materials lying around the shed I could use to get it set up.
0 persone l'hanno trovato utile
Risposta del servizio clienti: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Chris Chris
Arrived damaged they would not return for a refund.
Arrived damaged they would not return for a refund. 1
Arrived damaged and missing parts to my door. Vevor would not return my product. The most I could get was $100 refund and I’m left with a pile of scrap.
6 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer, Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience with our after-sales and customer service did not meet your expectations. Your feedback is very important to us, and we appreciate you bringing this to our attention. We're pleased to know that your case has now been resolved. Thank you for your patience, understanding, and for giving us the opportunity to address your concerns. It means a great deal to us that we were able to help reach a positive resolution. We truly value your trust and hope this experience reflects our commitment to supporting our customers. We look forward to serving you again and providing you with an even better experience in the future.
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Curt Curt
VEVOR ARE SHYSTERS, STAY AWAY!!!
VEVOR ARE SHYSTERS, STAY AWAY!!! 1 VEVOR ARE SHYSTERS, STAY AWAY!!! 1
5 poles arrived damaged and unusable. Submitted claim. No Response. Chatted with customer service since they don't have a phone number. "Oscar" lies and says they've contacted me. I resubmitted all info to Oscar who says he will make sure it gets resolved. Long story short, they have attempted to placate and IGNORE ME thru 5 documented conversations. NO resolution whatsoever over 3 weeks of trying This unit is UNUSABLE without all the poles. What shameful business practices. WASTED HOURS OF MY TIME TRYING TO RESOLVE THIS. HOURS!!!! I will never buy another Vevor product as long as I live. I can't imagine this company will last much longer. What a JOKE. Disputing the charge with my credit card company. Up yours, Vevor!
5 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Chris Chris
Missing parts
Missing the hardware bag and 2 bent poles. Box had alot of damage and must have fell out. I reached out to get the hardware took 2 weeks to hear back, ridiculous. Was told they couldn't ship hardware bag for some weak excuse. Customer support is terrible with this company, which sucks because they have quality products most of time. If you got this with all the parts it's prob a 2.5 star product. The little wire mesh is very lightweight and will.not keep a hungry coons out. So expect to cover bottom with another layer of chicken wire, best to bury some of it or make it so nothing can dig under. Luckily I had almost everything laying around to put this up besides door hardware so.i improvised.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,Thank you for sharing your feedback with us. We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. Your satisfaction matters deeply to us, and we are dedicated to making things right.We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements and we have created a ticket for you to follow up on this with you,our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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