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VEVOR Motosega a Gas da 52 cc Motosega a Scoppio da 455 mm 2,4 CV con Impugnatura Antiscivolo, con Doppio Serbatoio, per Taglio del Legno, Potatura degli Alberi e Disboscamento, Arancione Nero

Recensioni dei clienti per VEVOR Motosega a Gas da 52 cc Motosega a Scoppio da 455 mm 2,4 CV con Impugnatura Antiscivolo, con Doppio Serbatoio, per Taglio del Legno, Potatura degli Alberi e Disboscamento, Arancione Nero

52 cc-18 pollici (Nuovo)

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1751 Recensioni
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Michel Michel
sav nul
62cc-20 pollici
A fuir, tronçonneuse qui n'était pas neuve , interrupteur qui sort de son logement et impossible à démarrer. Vévor n'a pas voulu me l'échanger. Ils m'ont proposé 28€. Maintenant elle est en réparation, j'attends la facture.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Bonjour ! Nous sommes sincèrement désolés d'apprendre que votre expérience avec notre service après-vente et notre service client n'a pas été à la hauteur de vos attentes, et nous prenons vos commentaires très au sérieux. Merci beaucoup de nous avoir fait part de votre expérience : votre avis est essentiel pour nous aider à résoudre ce problème et à nous améliorer. Nous avons constaté que le problème que vous avez signalé a été résolu par e-mail. Nous sommes ravis que votre problème ait été traité rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter.
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Thomas Thomas
Springt nicht an.
58 cc-20 pollici(Nuovo)
Springt nicht an wird zurückgeschickt.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Wir haben Ihre Anfrage zu diesem Problem erhalten. Unser Kundenservice-Team wird sich innerhalb von 24 Stunden mit Ihnen in Verbindung setzen und Sie unterstützen, bis Ihr Anliegen vollständig geklärt ist. Bitte behalten Sie den Status Ihrer Anfrage und die E-Mail-Benachrichtigungen im Auge.
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WNYOnceLoyalCustomer WNYOnceLoyalCustomer
VEVOR Lost a Customer Relationship over a $120 piece of crap
Received this and was never able to use it. The cover that is supposed to be placed on the main chainsaw once the blade is installed did not fit. After reaching out to customer service to get a replacement, I was told I would need to provide video of the issue. Seriously? VEVOR should figure that out when the defective item is returned, not place the onus on the customer. So - you've lost a customer. Over $120. Nice going.
2 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,Thank you for sharing your feedback with us. We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. Your satisfaction matters deeply to us, and we are dedicated to making things right.We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements and we have created a ticket for you to follow up on this with you,our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Adam Adam
Mr
58 cc-20 pollici(Nuovo)
First time I am not happy with Vevor product. So far I bought plenty of things but this chainsaw receives just one star. Hard to start from very beginning even if I did exact procedure according to instruction. When it started (thanks to some miracle) it worked up to 3 minutes and died... no chance to start it again. Rubbish.
0 persone l'hanno trovato utile
Risposta del servizio clienti: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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haraldfalkeisen haraldfalkeisen
moteur ne marche pas
62cc-20 pollici
603 Cher Vevor, J'ai bien reçu ma commande hier par DPD. J'ai assemblé la tronçonneuse conformément au manuel d'utilisation et je l'ai remplie d'huile de chaîne et d'essence pour moteur 2 temps. Malheureusement, je n'ai pas réussi à la démarrer. J'ai finalement retiré la bougie et constaté que, bien que le moteur soit alimenté en carburant, l'étincelle ne se produit pas. Les vis platinées sont correctement réglées, mais il n'y a tout simplement pas d'étincelle. Je souhaite donc vous retourner la tronçonneuse, mais elle contient maintenant de l'huile et de l'essence. Pourriez-vous me conseiller sur la marche à suivre ? Cordialement, Harald Falkeisen
0 persone l'hanno trovato utile
Risposta del servizio clienti: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Jeff Jeff
Only worked one time
I bought a chainsaw from this company and used it one time and then stored it in my shop waiting for this time of year to get it out to start pruning trees back. I bought it in April and I have had to fight to get any kind of response from them. They keep telling me that I need to send videos of me starting it to them. It wont start I have pulled it and pulled it. So you will be on your own if it messes up have not spoken to a real person yet. I had started buying this brand because I do work around my home and thought it was a good brand for that small work around here. I have a auger and come a long but after this I will not buy from this company again. Don't listen to the warranty lies on there products
0 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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James James
Owner
Pull cord spring broke 3 time I used the saw.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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José Gomez José Gomez
Chainsaw
am writing to express my significant dissatisfaction with the product. Despite repeated attempts to power it on and extensive troubleshooting, the device remains unresponsive. I have exhausted all options and determined it is non-functional.
0 persone l'hanno trovato utile
Risposta del servizio clienti: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email . Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Dan Dan
Chainsaw's tensioner system did not work, saw unusable
They sent a chainsaw with a bad chain tensioner where the hole in the guide bar does not line up with the tensioner screw. Due to this issue you simply cannot tighten the chain properly. I sent vevor all the photos of the issue and they simply keep giving me vague instructions how to use the chainsaw, I'm an experienced chainsaw user for many years and know a faulty saw when see one. They simply don't want to honor their return policy. I will not buy any power equipment from vevor again based on this experience.
5 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Jens Jens
Schrott
58 cc-20 pollici(Nuovo)
Springt nicht an. Zündfunke ist kaum wahrnehmbar. Da ich vom Fach bin kann ich sagen das eine Qualitätskontrolle nicht stattfindet, genauso wenig eine Funktionskontrolle. Nicht zu empfehlen
0 persone l'hanno trovato utile
Risposta del servizio clienti: Wir haben Ihr Ticket erhalten und stehen bezüglich des Problems mit Ihnen in Kontakt. Um das Problem zu lösen, bitten wir Sie um detaillierte Informationen per E-Mail und warten auf Ihre Antwort. Wir versichern Ihnen, dass wir uns bis zur vollständigen Lösung darum kümmern werden – bitte behalten Sie Ihre Ticketantworten und E-Mail-Benachrichtigungen im Auge.
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