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VEVOR Macchina sottovuoto a camera 320W confezionatrice sottovuoto dimensioni compatte 320mm in cucina domestica e per uso commerciale per alimenti umidi, carni, marinate

Recensioni dei clienti per VEVOR Macchina sottovuoto a camera 320W confezionatrice sottovuoto dimensioni compatte 320mm in cucina domestica e per uso commerciale per alimenti umidi, carni, marinate

180 W

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337 recensioni
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Paul Leblanc Paul Leblanc
Mr
Still awaiting proper owners manual on how to change settings and use features. Have talked once to customer service and they sent me via email a manual for totally different machine. Never got this resolved. Still hoping to get the actual model number user manual.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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Sebastian Schüssler Sebastian Schüssler
Leider wie beim Partyzelt
180 W
Da ich diesen Vakuumierer defekt geliefert bekommen habe kann ich zum Gerät selber keine Bewertung abgeben, dafür aber zum Service von Vevor.... Ich bin jetzt schon seit mehr als 3 Wochen mit ihnen am Verhandeln das sie die defekte ware abholen kommen bzw Rücksendung etiketten schicken. Jedoch stellt sich Vevor quer. Bieten einem erst 200€ dann 500€ dann 1000€ an das man die defekte ware behält.... das ist kein Kundenservice.... Der fall ist bereits Paypal gemeldet und ich hoffe auf eine Lösung
1 persone l'hanno trovato utile
Risposta del servizio clienti: Wir haben Ihre Anfrage zu diesem Problem erhalten und stehen diesbezüglich in ständigem Kontakt mit Ihnen. Wir haben Ihnen per E-Mail eine Lösung angeboten und warten nun auf Ihr Feedback. Seien Sie versichert, dass wir uns weiterhin darum kümmern, bis das Problem vollständig gelöst ist. Bitte behalten Sie die Antworten auf Ihre Anfrage und die E-Mail-Benachrichtigungen im Auge.
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Meat Man Meat Man
Seal Only Mode Oddity
Just a heads up, the seal only mode still runs a vacuum for 8 seconds. So for fragile items you don't want crushed or compacted you'll still need a separate impulse sealer.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Noel Graham Noel Graham
Could be better
On the first use the fuse blew and the machine went dead. Of course, I didn’t know it was the fuse because that is not mentioned anywhere in the manual or online. I am now on the spare fuse but don’t know which extra fuses to buy because it isn’t mentioned in the manual or online. Once it was running about 1 in 3 seals failed during cooking sous vide. It took so long dealing with customer service that I am beyond the return window.
1 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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ROBERTA ROBERTA
NOSS
I SHOULD ORDERED ONE WITH RAISED LIDS WE BUTCHERED HOGS AND THE ROAST WOULD NOT FIT
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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François François
Bilodeau
After 5 months of use. Control panel is stuck and beeps all the time. I hope VEVOR will take care of the problem
1 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Garbage Garbage
Don’t waste your money!!
I bought this and used it 2 times before it quit working! I then contacted Vevor and was sent a video on how to “fix” it myself. I did follow the video and instructions and it worked one time after that and now a new problem has arisen! Complete junk, and on top of that it’s extremely heavy and very difficult to move. Look elsewhere, they don’t stand behind their foreign made garbage! I definitely would NOT recommend!!
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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UN DESASTRE UN DESASTRE
LA PEOR COMPRA QUE HE HECHO EN MI VIDA
380 W
LA MAQUINA VENIA SIN ACCESORIOS Y NO HACIA BIEN EL VACIO (NO TIENE FUERZA) HE HABLADO POR MAIL 30 VECES CON ELLOS LES HE MANDADO LAS FOTOS QUE ME HAN PEDIDO Y ME SIGUEN PIDIENDO LAS FOTOS ,ME ESTAN TOMANDO EL PELO ,NI SE OS OCURRA COMPRAR NADA HA ESTA EMPRESA
1 persone l'hanno trovato utile
Risposta del servizio clienti: Hemos recibido su solicitud de soporte sobre este problema. Nuestro equipo de atención al cliente le dará seguimiento en un plazo de 24 horas y continuará ayudándole hasta que se resuelva por completo. Por favor, esté atento a las respuestas a su solicitud y a las notificaciones por correo electrónico.
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Wes Wes
Disappointed User
I'm very disappointed with this unit and wish I had never bought it. It doesn't do a good job. It goes through the cycle just fine but does not remove all of the air. The bag does not suck down tight around the meat. You can press on the bag and work the remaining air to one side of the bag; that's how I know there's still air in the bag. Sadly, our old Food Saver does a better job. I like that the bags are cheaper and it's faster because you don't have to pre-make bags. I have been using it but I'm putting a lot of fish at risk of freezer burn.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Gloria C Belmarez Gloria C Belmarez
Caretaker
I received item and it was damaged trying to get customer service is really bad you can never talk to a live agent
1 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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