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VEVOR Macchina per Popcorn, Macchina per Popcorn 850 W Peso 18,74 kg Bollitore 0,22 kg per 48 Tazze per Lotto, Popcorn Macchina Dotato di Vetro Temperato,Include 4 Misurini, Stile Cinema, Nero

Recensioni dei clienti per VEVOR Macchina per Popcorn, Macchina per Popcorn 850 W Peso 18,74 kg Bollitore 0,22 kg per 48 Tazze per Lotto, Popcorn Macchina Dotato di Vetro Temperato,Include 4 Misurini, Stile Cinema, Nero

8 once Con Carrello Nero

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Förderverein Feuerwehr Förderverein Feuerwehr
Netter Spaß mit Potential für bessere Qualität
8 once Con Carrello Rosso
Netter Spaß mit Potential für bessere Qualität 2 Netter Spaß mit Potential für bessere Qualität 2 Netter Spaß mit Potential für bessere Qualität 2 Netter Spaß mit Potential für bessere Qualität 2 Netter Spaß mit Potential für bessere Qualität 2
Die Maschine ist kleiner als gedacht, aber entspricht den Bildern und der Beschreibung. Auf den ersten Blick wirkte die gelieferte Ware sehr gut verarbeitet und durchdacht. Die Verpackung war sehr gut und sicher gegen Transportschäden. Der Zusammenbau war gut angeleitet und ging reibungslos. Die Edelstahlfächen wirken unbehandelt sehr schnell schmutzig durch das normale anfassen. Die Verarbeitung stellte sich dann jedoch als nicht so optimal raus in folgenden Punkten: - Gehäuse ist Pulverbeschichtet und an einigen Stellen breites unter der Beschichtung gerissen und rostig. - einer der Griffe hatte nur einseitig Gewinde und somit musste in die zweite Seite selbst Gewinde geschnitten werden - der Kochkessel ist sehr scharfkantig und führte direkt zur Schnittwunden Die Rezepte bzw. Zubereitungsempfehlung ist nicht durchdacht ausgeführt und bringt einige Dinge durcheinander.
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Risposta del servizio clienti: Wir haben Ihr Ticket zu diesem Anliegen erhalten und stehen diesbezüglich in ständigem Austausch mit Ihnen. Wir haben Ihnen bereits per E-Mail eine Lösung mitgeteilt und warten nun auf Ihre Rückmeldung. Seien Sie versichert, dass wir die Angelegenheit weiterverfolgen werden, bis das Problem vollständig gelöst ist. Bitte achten Sie auf Antworten im Ticket sowie auf E-Mail-Benachrichtigungen.
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Ryan S. Ryan S.
Worst Customer Service Experience Ever
Worst Customer Service Experience Ever 1
Our popcorn maker arrived with a shattered panel. We contacted VEVOR and did not hear back. A week later we reached back out and were told we’d get a response in 24-48 hours. A week later we reached out and said we hadn’t heard anything, and we were told that customer service reached out but never heard from us and here’s a screenshot of the email they sent (that we have verified we did not receive). The screenshot was of an email saying they would contact me in 4-8 hours from 5 days prior. Which they did not. I said this and was told they’d reach back out to me but go ahead and send more pictures to them, which I did. A week later, no email, head back to the support ticket, and am told “they emailed you again but you didn’t respond.” I explained again that I didn’t get either the first or the second email, I was asked to send pictures of the damaged panel, again, then was told I’d be contacted in a day or two. A week later, no email, and I asked why the support couldn’t just reach out on the open ticket, I provided more pictures upon request, then was told I’d be contacted in the next day or two. A week later, you guessed it, no email. I demanded the issue be resolved in the open ticket and explained yet again that I had no emails from support in my inbox or spam folder. I was responded to with “we’re sorry to hear that. Someone will reach out to you from the support staff.” Machine is pretty great except for the popcorn that flies everywhere and causes second degree burns every time you make popcorn, but this might be because of the broken panel. I’ll follow up this review with an email in the next day or two.
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Risposta del servizio clienti: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Jen Hildebrandt Jen Hildebrandt
*
Product capacity was much less than I thought it would be but that is on me I guess. The product came with the kettle cover installed backwards and I didn’t know until after I put it all together. When I identified the issue it took days of back and forth with customer service who basically told me I misinstalled it. When I said it came with the cover on, they told me I was wrong. Recommendations: take pictures of everything before installing and don’t plan on much support if anything goes wrong.
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Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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LaSalle Catholic College 544 Chapel Road Bankstown LaSalle Catholic College 544 Chapel Road Bankstown
Business Manager Ned Katrib
Please email us a Tax Invoice to: accounts@lasallebankstown.catholic.edu.au URGENT - Needed for accounting purposes Thank you
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Risposta del servizio clienti: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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DoomScrolla DoomScrolla
Good enough, I guess
You get what you pay for. Instructions are microscopic, and it was shipped missing two of the four screws needed to properly secure the handle to the device -- definitely not a golden moment for Vevor... you want the handle of this top-heavy thing secured! It's serviceable enough, but the product should be the one getting properly screwed, not the customer! It makes great popcorn, and makes it fast, but I don't know where you'd be able to shove 48 cups of popcorn. The thing probably holds 15 cups without touching the bottom of the heated kettle (thereby burning your product). I used this on Halloween with much success, despite the missing screws, unwieldily handling characteristics, and incorrect output measurements. 3/5 stars.
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Risposta del servizio clienti: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Chris Chris
Unconcerned with my concerns
I received some pieces that looked abused. I reached out to customer service and they forwarded my case elsewhere. I haven't heard from anyone since and it's been a month.
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Risposta del servizio clienti: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
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Tham Tham
Good for its price, quality is alright
My unit arrived with slightly miscut/bent solid metal pieces, which resulted in me having to leave 2 of the included interior supports not installed, as the cart could not connect together properly without forfeiting these supports. The machine itself works great, and for its price, can't really go wrong. This was my third purchase of a VEVOR product, and I've come to notice that the electronic components/actual cooking components are typically very good quality, but any accessories, or in the case of popcorn/cotton candy machines -> carts, are quite poor quality.
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Risposta del servizio clienti: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Joseph Joseph
buyer
Even after pre-heating the popper, the popcorn does stay warmer longer than 1 minute or so after its popped out.
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Risposta del servizio clienti: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Thank you for your valuable feedback,it helps us improve and continue serving you better."
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Thomas Thomas
Reçu cassé
8 once Con Carrello Rosso
Reçu avec une vitre cassée donc pas pratique pour utiliser. Sinon le rapport qualité prix est correct.
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Risposta del servizio clienti: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Gabriel Gabriel
Wrong
8 once Con Carrello Nero
’m very sorry, I booked this for an event but never received anything. I lost customers and credibility. I opened the package, but it was empty. Instead of receiving what I ordered, I received the wrong items of lower value.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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