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VEVOR Macchina per Incisione CNC, Mandrino da 500 W, Fresatrice per Incisione a 3 Assi con Doppie Guide Lineari e Vite a Ricircolo di Sfere, Area di Lavoro 40x40x9,5 cm, per Rifilatura Legno Acrilico

Recensioni dei clienti per VEVOR Macchina per Incisione CNC, Mandrino da 500 W, Fresatrice per Incisione a 3 Assi con Doppie Guide Lineari e Vite a Ricircolo di Sfere, Area di Lavoro 40x40x9,5 cm, per Rifilatura Legno Acrilico

40 x 40 cm 500W

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84 Recensioni
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Matt Matt
Meh…
Wasn’t too bad to assemble, there’s decent instructions for that part. The software / running of the machine lacks though. Also didn’t help that the x axis belt was wayyyy too tight and caused the motor to bind up. Took about a hour of deep diving to figure that out on my own and get it working. Customer service isn’t the best either with limited technical support.
0 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Pelanek Todd Pelanek Todd
W
Can’t get it to do anything can’t seem to get a program to make it run
2 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, we appreciate your patience and cooperation as we handle your concerns. Our team is actively striving to find a solution that will meet your expectations. Check your ticket and email regularly to stay informed about how things are progressing. For more help or queries, feel free to contact us anytime.
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woodpecker woodpecker
CNC set up
I purchased this CNC assuming based on what i read it would be simple to set up and run.That was not the case . The build / assy of the CNC was relatively simple however the SW ( software ) to utilize the machine did not work in fact tthere was nothing on the USB provided . As many of us doing wood working we do not have the latest and greatest equipment and so when i tried to set up the CNC with my older MAC it did not work , we had to go in several and i mean several options to find out how we could down load the SW which took 4 to 5 hours ( yes 4 to 5 hrs) . once the SW was installed i was able to move the arm in all directions. however now i want to use it and it did not come with information for the first time users and hence that is where i am stalled out , going onto youtube to find out how to use machine. for anyone wanting to buy a CNC and not a programmer or never used one before do you self a favor and do research and learn how and what to do before you get this or any machine . So i am not sure how it works to run anything at this point so hard to advise on its ability. Good luck to any and all hope you have better luck than i did .
0 persone l'hanno trovato utile
Risposta del servizio clienti: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Wael al jaraki Wael al jaraki
Mr.
Mr. 1
Very bad costumer service , they keep closing the tickets to avoid return and refund , the machine has a seriouse issue with the Z axis and X axis , wrote to them 3 times and they kept maneuvering, not worth the money , it is a total time waste !
13 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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unhappy unhappy
Not great
I bought this and it was shipped and receive quickly. Packaging was nice and protected the engraver well. The problems with it came with assembly. First the bolt holes on the Z axis side places were off so I couldn't get the screws in. I fixed that by opening up the holes. Then when installing the wiring 2 of the connectors wouldn't reach the plugs. Both the Z and X axis wires were installed in the harness with too little slack in them. I had to take the plastic spiral wrap off and pull more wire out so I count connect the wires to the servo motors. Then there is a wire cover part #22 missing from the box. Contacting customer support got a reply with a bunch of silly requests so I will fix that on my own also. I haven't even gotten it running yet and I am unhappy with the purchase.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Paul Paul
user
I haven't been able to get it running yet. It's not a simple as the laser engravers. The screws to assemble the frame are too short, they only thread into the nuts a couple of threads. I replaced them with longer ones so it won't fall apart. Out of the 6 holes to mount the spindle, only 4 of them were tapped, I had to buy a tap to complete the job. Overall low quality / poor quality control.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Milt Milt
Owner
Way too had to get a good code file to use in Candle. Have not been able to do one proper engraving
1 persone l'hanno trovato utile
Risposta del servizio clienti: Dear esteemed customer, your patience and cooperation are greatly appreciated. We’re putting in every effort to address your concerns and are striving to come up with a satisfactory solution. Be sure to check your ticket and email regularly to get the latest progress updates. For any more help or queries, feel free to contact us.
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Michael De Weese Michael De Weese
Owner
The customer service is subpar all it takes forever to get replies. The product pamphlet does not give all the information about how the hook it up. My machine was missing part and falty parts ,been working with them for about two weeks still haven't got to use this machine yet. Paid close to $800 for a worthless machine. I bought a lot of products from this company but I will not buy no more.
1 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Bill Bill
Mr
Never got the item. Their U.S. shipping carrier lied, they claim to have attempted delivery twice, not true, I was home both times they claim to have attempted delivery. The Vevor rep said that I would be reimbursed, I told him I didn't want reimbursement, I just wanted the machine. Apparently they don't read their emails, kept telling me I would reimbursed.
2 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience you experienced with the delivery. We have reported this issue to our logistics partner so they can work on improving the process.In the meantime, we have created a support ticket for you. Our customer service team will contact you by email and keep you updated until the matter is fully resolved. Please check your inbox for our messages.
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Doug Rees Doug Rees
Owner
Absolutely junk. Didn't work right out of the box. Main controller shorted internally. Customer service in getting a replacement is horrible. 4 weeks after purchase, and still can't use it. Asked for refund, customer service keeps saying in emails, "please be patient. Just another 3-4 days".. it's been 4 weeks!
2 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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