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VEVOR Macchina per Incisione CNC 3018 Fresatrice CNC su Legno a 3 Assi, Mandrino da 60 W, Struttura in Lega di Alluminio, Area di Lavoro 30x18x4 cm, per Taglio e Intaglio su Legno Acrilico Plastica

Recensioni dei clienti per VEVOR Macchina per Incisione CNC 3018 Fresatrice CNC su Legno a 3 Assi, Mandrino da 60 W, Struttura in Lega di Alluminio, Area di Lavoro 30x18x4 cm, per Taglio e Intaglio su Legno Acrilico Plastica

30 x 18 cm 60W

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84 Recensioni
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LP DSIGNS LP DSIGNS
OWNER
PLEASE DO NOT BUY. iT DIDN'T WORK FROM THE START. i HAVE OTHER CNC ROUTERS AND KNOW HOW TO USE THEM. THIS HAD A SERIOUS FIRMWARE OR ELECTRICAL ISSUE. THEY DO NOT STAND BEHIND THEIR PRODUCT THEY WILL IGNORE YOU FOR WEEKS AND THEN WHEN YOU ARE ABOUT TO GIVE UP THEY OFFER YOU A PARTIAL REFUND WHICH I ACCEPTED B/C OF THEIR TACTICS AND THEY WEAR YOU DOWN. SO NOW I HAVE A PIECE OF JUNK SITTING IN MY GARAGE AND AM OUT A COUPLE HUNDRED DOLLARS.
3 persone l'hanno trovato utile
Risposta del servizio clienti: "We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services."
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Legros Legros
Mme
40 x 40 cm 300W
Très déçu par cette fraiseuse CNC. Le produit est de fabrication chinoise et la qualité n’est pas au rendez-vous. Le montage s’est révélé compliqué : peu ou pas d’explications fournies, les pièces s’ajustent mal et la machine présentait des défauts dès le départ. Après plusieurs échanges, nous avons heureusement pu obtenir un remboursement, mais cette expérience reste très décevante. À éviter.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Nous avons constaté que le problème que vous avez signalé a été résolu par courriel. Nous sommes ravis que votre problème ait été traité rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter.
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Kilovars Kilovars
Very frustrating
It seems like good quality, but after having zero support and what appears to be a mission to delay, I’m convinced it’s JUNK. The software provided is open source, so since the machine wouldn’t function with what was provided, I tried several others with the same result. Regardless of text or email support, the machine needed constant restarting, continuously going into “alarm” and never could get it to work. This was even with the core example files they provided. I have become so frustrated that I will never buy their products again. Customer support always asked for video, constantly with a 1-3 day promise of a response which never came. When I would follow up through any support channels it restarts their 1-3 day clock. It’s almost comical how incompetent they seem to be but it’s YOUR money they have so there is no motivation to resolve anything. Save yourself the frustration and DO NOT BUY.
3 persone l'hanno trovato utile
Risposta del servizio clienti: To our valued customer, thank you for your patience and willingness to cooperate. We’re actively working on resolving your concerns and are focused on finding a solution that works for you. Please keep checking your ticket and email for regular progress updates. If you need further help or have more queries, don’t hesitate to contact us.
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Eric Eric
Junk
Multiple issues with connections and wiring. It hasn't made it through the initial test, and after quite a few hours of troubleshooting and repairing, I've determined this was a waste of money.
3 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, We thank you for your feedback. Apologies for any inconvenience you’ve faced. Our after-sales team is ready to help quickly via our "Contact Us" page online. We appreciate your understanding.
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