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VEVOR Macchina per il Ghiaccio Commerciale, Macchina Autopulente per il Ghiaccio da 250 kg 24 Ore con Contenitore di Stoccaggio in Acciaio Inox da 136 kg, con Touchscreen per Bar, Caffetteria

Recensioni dei clienti per VEVOR Macchina per il Ghiaccio Commerciale, Macchina Autopulente per il Ghiaccio da 250 kg 24 Ore con Contenitore di Stoccaggio in Acciaio Inox da 136 kg, con Touchscreen per Bar, Caffetteria

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69 Recensioni
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Julio Brito Julio Brito
Owner
Vevor makes the worst ice makers known to men. I have two of them and they don’t work. The customer service is absolutely horrible. You guys don’t help me At all. I am Going to send this POS back and I want my Money back.
1 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Josh Josh
Manager
Ice machine has a very loud fan noise. You will not be able to put this anywhere near human occupancy. It is advertised to make 650 pounds a day, it took 16 hours to fill the 250 pound capacity bin with the ice on the thinnest setting. Vevor didn’t offer any solutions. Stay away from this product
0 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Bob Bob
Owner
Received this 660 Lb/Day unit about a month ago. We have used our 550lb Ice Machine from Vevor ordered this to get more for our business. After letting the unit sit for a couple days as directed, we hooked it up exactly as instructed and how we did with the previous one. The Ice machine has not produced more than a couple hundred pounds of ice and the motor stopped pumping in less than 2 weeks and had to start buying several dozens bags of ice that is costing almost as much as the machine. I have been contacting and replying to customer support for weeks not and still no solution.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Pat Pat
Owner
Never received my ice machine! This company is a complete joke! Never in my life would I suggest to anyone to use your company. No phone number that I can even talk with. Complete failure on all levels!!!!
1 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Jack Grimes Jack Grimes
restaraunt owner
lasted 5 months tried to get a answer about warranty but no response worthless crap!
1 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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do not order do not order
werst purchase ever
got ice machine and it did not work. wrote vevor and no one ever got back with me. submitted a return within the first week and that's been over a month and i still have not heard from anyone. there is no way to contact them but threw email that they will not answer. i will never buy vevor again.
2 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Ryan Ryan
Ice maker
Will not work, there is oil probably from the compressor on it when it arrived, it blows the breaker it does not make ice. I want to return it. We have been dealing with this since April 20 I cannot buy another icemaker until this one is remedied!!
1 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Juniper Juniper
HORRIBLE COMPANY - DO NOT BUY From them
My product arrived damaged and thrown the mud in my driveway. The packaging was severely damaged and the product is severely damaged. I contacted them immediately via their online chat/email, they do not provide a phone number on their site and will not give you one when you ask. Firstly I had to message them every day, the never offered to replace the item, which is what I requested. Finally they just stopped replying to me and I was unable to reach them all of the sudden, when I’d go my normal route the screen just was blank and had a ticket number. I had to report them to BBB and which they also did not reply to them. Horrible customer service , horrible product, horrible company. Criminal. I would like a full refund, because I did not receive an undamaged product that I paid for.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Joey Joey
Na
Never received after a week I try to find out what happened the cancel my order so this is a bad review because there was no explanation for canceling my order !
2 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the unsatisfactory logistics experience you encountered.We've checked and seen that the matter was resolved on your latest Ticket. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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