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VEVOR Macchina per Granite 4 L 350 W Serbatoio Singolo Macchina per Bevande Ghiacciate Succo Fredde Cocktail, Funzione Autopulente per Preparazione Frappé, Milkshake, Frullati

Recensioni dei clienti per VEVOR Macchina per Granite 4 L 350 W Serbatoio Singolo Macchina per Bevande Ghiacciate Succo Fredde Cocktail, Funzione Autopulente per Preparazione Frappé, Milkshake, Frullati

1 x 4 L

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CC CC
Owner
This machine arrived partially functioning. One unit leaked upon first use. When I attempted to return they advised that both units have to run at the same time ( not in the manual and should not be necessary because it has two control panels one for each container) and they wanted me to work on a brand new machine by replacing parts. I cannot say this is a bad product because I only used it twice, now its a 500.00 paperweight. What I can say is that you will not receive proper customer service if something is wrong with the products that you buy from this company.
4 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Dr. LH Dr. LH
Leaking soon as I unbox and cleaned
Vevor. I am so very disappointed. I really expected better from a very reputable company. This is the 2nd slushy machine I’ve purchased from your brand. The 1st I $900 plus it worked perfectly for 2 years then both leverage handles split a month after the other! But at least I was able to use for 2 years. This new one I haven’t even used yet and it’s leaking. I put water in to clean it for usuage to learn it. One of the leverage handles where the liquid comes out is leaking right away. This is very very displeasing! VERY!
1 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Jennifer Jennifer
RN
As a first time user, I just wish there would have been a recipe book included...I'm not sure of how much of this or that I need to add to make however many drinks...
6 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
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Tom Tom
Poor temperature control
This unit is fast to freeze and relatively quiet, but does a poor job at maintaining the proper temperature to keep slush mobile. It is either too runny or freezes it off and plugs up, preventing it from dispensing.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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Margarita  delgado Margarita delgado
Granizadoras
1 x 4 L
Granizadoras  1 Granizadoras  1
Muy malo salio dañada y hace un mes que la compre y no me la han cambiado y e pedido ls devolución y nada no los recomiendo No Dan solución pronto cuando un producto sale dañado no los recomiendo para nada no cumplen
4 persone l'hanno trovato utile
Risposta del servizio clienti: Hemos recibido su solicitud de soporte sobre este problema. Nuestro equipo de atención al cliente le dará seguimiento en un plazo de 24 horas y continuará ayudándole hasta que se resuelva por completo. Por favor, esté atento a las respuestas a su solicitud y a las notificaciones por correo electrónico.
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Nikolov Nikolov
Panka
1 x 4 L
rossz készüléket kaptam. nem müködik.... 10 napja senki nem segit senki hogy visszakapjam a pénzem vagy kapjak egy másik készüléket.. botrány.....
4 persone l'hanno trovato utile
Risposta del servizio clienti: Megkaptuk a problémával kapcsolatos jegyét. Ügyfélszolgálati csapatunk 24 órán belül válaszol a problémájára, és addig segít, amíg minden igénye megoldódik. Kérjük, figyelje a jegyekre adott válaszokat és az e-mail értesítéseket.
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Alba Alba
Me mandaron un producto diferente
1 x 4 L
Pedi la granizadora de 4 litros y me an mandado la de 3 litros era algo para un tema de trabajo y era urgente por un error de ellos he perdido trabajo , despues de mas de 24 h no me an dado aun ninguna solucion simplemente me an pedido fotos y nada mas ! No dan resultados al instante me dicen que siga esperando 48h un tiempo que no puedo permitirme el error es de ellos y deberian de dar una solucion inmediata un reemplazo o un reembolso del producto lo cual solo estan dando largas y haciendome perder un tiempo que no dispongo de el por temas laborales
1 persone l'hanno trovato utile
Risposta del servizio clienti: Hemos recibido su solicitud de soporte sobre este problema y hemos estado en comunicación constante con usted al respecto. Le enviamos una solución por correo electrónico y ahora esperamos su respuesta. Le aseguramos que seguiremos haciendo un seguimiento hasta que el problema esté completamente resuelto. Le rogamos que revise periódicamente las respuestas a su solicitud y las alertas por correo electrónico.
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Ana Isabel Garcia Catalan Gomez Ana Isabel Garcia Catalan Gomez
Granizadora de dos tanques de 2,5L
2 x 3L
Granizadora de dos tanques de 2,5L 1
Compré la granizadora hace un mes. He probado con la mezcla fría, he cambiado la marca de la mezcla y todo el rato sale ICE y no se llega a granizar. Necesito una solución. Gracias
5 persone l'hanno trovato utile
Risposta del servizio clienti: Hemos creado un ticket para que podamos dar seguimiento a este problema. Nuestro equipo de atención al cliente se comunicará con usted por correo electrónico y le informará sobre las novedades hasta que se resuelva el problema. Por favor, revise su bandeja de entrada lo antes posible para ver nuestros mensajes.
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Mike Mike
Mr
Mr  1
Very deceptive and deceitful not too happy with the Customer Service was listed as 135 ounces but sticker on the top of the canister says 100 ounces max for slushy’s
6 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, Thank you for sharing your concerns.We’re sorry to hear you have concerns about the product not matching its description.Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.If we find any discrepancies from the description, we’ll fix them right away. Also,a support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages.
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Matt Matt
Slushy machine defective
I purchest this slushy machine to replace my large machine that was to big for our needs. Strait out of the box the machine didnt work properly. No mater what seting we put it in the machine wojld go in to (ice) mode safty which shuts down the compresser so you dont damage it. The machine thinks it has frozen up. Witch is hard to dk when the slushy mix is still watery. It just keeps going in to ice mode. I tryed puting it in custem temp mode at +4c and it whent to -2 then ice. No mater whatbit dosent work. Wish j keeped my old one. This is a very nice slushy machine im shere a working one works great. This isnt my first perches from vevor. I love there stuff free shiping andbprices there great. I have made maney perches over the year from 3 soft serve ice cream machines cook tops sandwege prep frige comershal propain deep fryer and lots more they have very good products. I recoment to every one. This is the first problemni have had i contacted them and notjing back after 2 days. Them when to live chat and keep saying we have sent yohr ticket to our team and market it as priority. That was 5 days ago still nothing. Have email each day still geting the run around. J hope theh do the wright thing and stand behind there 30 hassel free returns.
1 persone l'hanno trovato utile
Risposta del servizio clienti: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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