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VEVOR Macchina per Ghiaccio Commerciale, Macchina per Cubetti di Ghiaccio Capacità Produttiva 73 kg/24 h Serbatoio Capienza 7,3-13,3 kg, Funzione Autopulente da Bar Ristorante per Bevande Fredde

Recensioni dei clienti per VEVOR Macchina per Ghiaccio Commerciale, Macchina per Cubetti di Ghiaccio Capacità Produttiva 73 kg/24 h Serbatoio Capienza 7,3-13,3 kg, Funzione Autopulente da Bar Ristorante per Bevande Fredde

160 libbre/24 ore Ghiaccio Quadrato Ingresso d'Acqua Singolo

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337 recensioni
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Kent Keller Kent Keller
Terrible service and product
Vevor Commercial ice maker 100 lbs in 24hrs. This machine is junk. Made 2 bins of ice while wasting 5gal of water in each bin. Contacted Vevor to talk to tech and there has been no response. Very bad customer service and terrible product. Will be contacting credit card company to put hold on funds.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and for the experience you had with our customer service and after-sales support. Your satisfaction is very important to us, and we truly regret that we did not meet your expectations.We have received your ticket and are actively following up on your case. Our customer support team has been in continuous communication and will continue working on this issue until it is fully resolved. We kindly ask for your patience and request that you wait for our team's replies, as we will provide updates and a solution as soon as possible.In the meantime, please keep an eye on your email inbox and ticket responses for the latest updates. Thank you for your understanding and giving us the opportunity to make this right.
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zackinexdesign zackinexdesign
Do Not Buy. COMPANY DOES NOT REPLY TO ISSUES
I bought this ice maker and the machine only worked for about 2 weeks. The 2 weeks it was working I kept getting error codes but it was still making ice. The machine stopped working and I can't get in contact with anybody from this company about getting a return on it. The chat service isn't responding and they keep sending the same email about options on what I can do. I constantly send back saying I want a refund and to return it but can't get a reply back.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,We are truly sorry to hear about your experience and sincerely apologize for the frustration and inconvenience this situation has caused. We understand how disappointing it can be when your experience does not meet your expectations.We have provided you with the necessary information and instructions to help move forward with resolving this matter via email. At this time, we are kindly waiting for your response so that we can proceed with the next steps.Please rest assured that we take your concerns seriously and are committed to doing our best to assist you and find a suitable resolution. We will continue to follow up and support you throughout the process.Thank you for your patience, understanding, and cooperation. We sincerely apologize for the inconvenience and appreciate the opportunity to assist you.
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Bobby Beardslee Bobby Beardslee
Not happy
I’ve had it for two weeks and it still doesn’t work. The water solenoid. Doesn’t work. I have to put the water in it by hand.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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ri*** ri***
Poor customer service!
Ice machine arrived damaged! Requested a new one! Never got a reply!
2 persone l'hanno trovato utile
Risposta del servizio clienti: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Mike Mike
Leaking
Worked great for approximately 2 month. I had it in the garage next to the refrigerator. Makes ice like a champ. Then one day I walked into the bedroom that shares a wall with the garage where the ice machine was and my wood floor was all buckled from water damage. The machine had started leaking from somewhere behind the ice freezer tray and running down from behind the ice bin. This somewhat inexpensive machine has now cost me several thousand dollars in new floor.
1 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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ro*** ro***
Ne fonctionne plus au bout de 2 mois
90 libbre/24 ore Ghiaccio Quadrato Ingresso d'Acqua Doppio
Acheté il y a 2 mois par internet, sur le papier très intéressant et puis au bout de 2 mois la machine s'est mise en défaut et plus de glace du tout, on a contacté le service après vente et pas de réponses et pas de solutions à ce jour !!!!!
1 persone l'hanno trovato utile
Risposta del servizio clienti: Nous avons bien reçu votre demande concernant ce problème et sommes en communication constante avec vous à ce sujet. Nous vous avons communiqué une solution par e-mail et attendons désormais votre retour. Soyez assuré que nous continuerons à assurer le suivi jusqu'à ce que le problème soit entièrement résolu. Nous vous invitons à surveiller les réponses liées à votre demande ainsi que les notifications par e-mail.
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pamheinlein pamheinlein
I can't believe pump out already
I bought this about a month ago and the water pump has gone out.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Jillian Jillian
Won’t make ice
It does NOT work. Brand new out of box and does not work. Got the 3 year warranty and it takes 48 hours for a technician to get back to you. Requested refund. Hopefully they don’t charge shipping for refund. But this seems like a scam. So they likely will. Highly recommend not buying this product. The cheap became very expensive. Have to keep buying ice for my bar. Had to pay a plumber to hook it up. Can’t order a new one from a reputable company because I don’t have enough space to have 2 ice machines. Waste of time and money. 100% wish o never ordered this product.
2 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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davidsmithserviceteam davidsmithserviceteam
Unit leaks and is damaged.
The unit came damaged with dents in the side and front panel. The unit has multiple leaks from inside the machine and covers the floor with water constantly.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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carrasco_1985 carrasco_1985
Stopped making Ice
Less than a week that we installed the machine it stopped making ice.
2 persone l'hanno trovato utile
Risposta del servizio clienti: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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