Recensioni dei clienti per VEVOR Macchina per Ghiaccio Commerciale in Acciaio Inox 565 x 560 mm, Autopulente e Produzione Ghiaccio, Macchina per Cubetti di Ghiaccio Modulare per Ristoranti Solo Testa 163,29 kg / Giorno

Quit working after only 3 or 4 months does like it's making ice but it doesn't. Need a repair man.

Unit failed and they are unwilling to replace unit that is less than a year old. I now have my customer having to buy ice with a broken icemaker on hand .

The price of this ice machine is great. what is not great is if you have a problem with it you are on your own. Vevor wants to send you what to check if you get an error code. My situation is that I have had for the ice maker for three months and worked great. Then one day nothing! got an error code 11. They send you what to to check for, first off its three months old it should be under warranty of some sort? no they want you to chat with them and send you what to check for. The problem with mine was that two copper pipes had rubbed together and eventually created a hole and let all the cooling gas out. First off I should not be troubleshooting and having to fix this problem! had to call a repair person to look at and $1200 later after putting a port on the copper line to find leak and fill with gas its fixed for now. Buyer beware save money if you want but if you have a problem good luck

I purchased this machine over a month ago and I still have received the package. I have reached out several times and yet to get a resolution. The customer service is horrible. I need the Ice maker to conduct my business and I haven't been able to do business and only get these automated responses that are not resolving my issue. I have literally begged for a resolution and the customer service is horrendous.

stopped working after 3 months

We have requested a return or repair. Will not make ice.

Never received

Very disappointed! I was already skeptical of using Vevor. Seems like communication was through AI and not a real person. I received the bottom of the ice maker and not the top that actually makes the ice. Had to email for the status. Was told unfortunately it was sent back to the warehouse with no reason. But they would give me a full refund. I asked could they send the maker back out and they said unfortunately no and they would send a full refund. So now I have a bottom and no top.. They didn’t offer another model as an option or anything. So now I have to find another one somewhere else.

Vevor’s customer service and shipping on this unit was horrible

The unit was defective. It did not work. It was giving an error code E2 which indicates out of freon. Vevor only communicates through a ticket. They would only respond once a day. They would run me around each time and then say that they will not replace it. I would have to submit a bid for a reimbursement request. I ordered another brand Skyshalo through Home Depot. I receive a Vevor ice maker head. I said ok great they replaced it. We install that one. It too did not work. It would smoke when the compressor kicked on then the unit would shut off. Turns out, Skyshalo sent a Vevor unit. Are you kidding? Two new units that do not work? No support or resolution. We have now paid for two Vevor units and still not a working ice machine! Beware of this copmany!!!!!!! Search this company and you will see all of the others that were scammed by this company.