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VEVOR Macchina per Cubetti di Ghiaccio Commerciale, Fabbricatore di Ghiaccio Capacità 59 kg/giorno Contenitore Capienza da 14kg, Struttura Autoportante in Acciaio Inox Display LED Funzione Autopulente

Recensioni dei clienti per VEVOR Macchina per Cubetti di Ghiaccio Commerciale, Fabbricatore di Ghiaccio Capacità 59 kg/giorno Contenitore Capienza da 14kg, Struttura Autoportante in Acciaio Inox Display LED Funzione Autopulente

130 libbre/24 ore Ghiaccio Quadrato Ingresso d'Acqua Singolo

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356 Recensioni
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Samir Samir
PURE SCAM! Brand New Trash!
PURE SCAM! Brand New Trash! 1
Do NOT waste your money on this company! I bought a brand new ice maker and it arrived completely dead. It doesn’t work at all!When I contacted their customer service, instead of replacing it or offering a refund, they actually told me to BUY spare parts and fix a brand new machine myself! This is pure fraud and robbery.I asked for a full refund and told them to come pick up their broken garbage, but they are ignoring me and trying to force close my ticket. Absolute scammers with zero shame. Save your money and buy from an honest business. You have been warned!
5 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Frank Capolupo Frank Capolupo
Manager
I ordered this icemaker one month ago, never received it and was charged for it
0 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience you experienced with the delivery. We have reported this issue to our logistics partner so they can work on improving the process.In the meantime, we have created a support ticket for you. Our customer service team will contact you by email and keep you updated until the matter is fully resolved. Please check your inbox for our messages.
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Massimo Massimo
Una delusione di azienda
100 libbre/24 ore Ghiaccio Quadrato Ingresso d'Acqua Singolo
Un azienda di lucro,vende e poi sei subito abbandonato al tuo destino,non puoi rendere,continuano a chiedere il motivo e foto e io continuo a mandargli le foto e il motivo che non funziona
1 persone l'hanno trovato utile
Risposta del servizio clienti: Abbiamo ricevuto la tua segnalazione relativa a questo problema. Il nostro team di assistenza clienti si occuperà della tua richiesta entro 24 ore e continuerà ad assisterti fino alla risoluzione di tutte le tue esigenze. Ti invitiamo a controllare regolarmente la tua casella di posta elettronica e le notifiche via email.
Bryan C Bryan C
Mr.
Dead on arrival. Hopefully VEVOR will make it right.
1 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Jason Kallenberger Jason Kallenberger
Vevor customer service is the worst!
I purchased this ice machine for our home. When I received it I set it up according to the book. The machine would come on and run but not cool. I went through every step in the book and still the water doesn't even begin to cool. That's the good part of the story. I mean I get it sometime electronic things don't work. Im fine with that. Just send me one that does. So I contacted vevor that night through their little AI chat, wich is a complete joke! It took one week to get a response out of the vevor support team. They wanted me to hire a repairman to fix it! Absolutely not! Im not hiring a repairman to fix a brand new ice machine that was dead on arrival. So now I've filed a dispute through pay pal and have not got a resolution yet. Long story short DO NOT ORDER THROUGH VEVOR!
1 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Richard Richard
Not sure why customer support is taking 2 weeks to resolve non working machine
I have a non working ice machine. I have emailed back and forth with support over the past week plus. New ice machine is not working. Why won’t you send a replacement and take this one back? Support Wanted me to open unit up and check fan and refrigerant charge? Why would someone suggest that on a new machine ? I’ve been fed up and offering me $102 usd refund to go towards hiring a repair technician is insane Just give me a working ice machine
3 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Levi Noh Levi Noh
No es lo que esperaba
La maquina tiene como especificaciones que produce 45 kg de hielo. Para ser realistas yo contemple por zona una disminución de un 25 % pero me dejo muy bajo su estandares apenas alcanza hacer 12 kg x 24h y todo ruidoso
4 persone l'hanno trovato utile
Risposta del servizio clienti: Hemos creado un ticket para que podamos dar seguimiento a este problema. Nuestro equipo de atención al cliente se comunicará con usted por correo electrónico y le informará sobre las novedades hasta que se resuelva el problema. Por favor, revise su bandeja de entrada lo antes posible para ver nuestros mensajes.
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Peggy Hill Peggy Hill
Ownet
Quit working after a week
3 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Chris Chris
kuhlo
I would never buy a Vevor again. Customer service is the worst in the world, you cannot get a live person and they will tell you thye 48 hour just to respond. Horrible !!!!!
2 persone l'hanno trovato utile
Risposta del servizio clienti: Hi there! We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements.Also,we have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Paul breton Paul breton
Poor shipping
This machine has all the features. I'm looking for but apparently it's very sensitive to ship I received the first one sent it back. Didn't work. Got the second one same thing. They are packaged well, but apparently the delivery guys don't take very good care when handling the item. The boxes were beat up pretty good.
2 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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