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VEVOR Macchina Elettrica Sturatubi di Scarico Set Taglierino Velocità 1500 giri/min Cavo 23m x 12,7mm, Macchina Sturatubi Molla Automatica per Tubazione 1,9A Protezione IP20 4 Taglierini Sostituibili

Recensioni dei clienti per VEVOR Macchina Elettrica Sturatubi di Scarico Set Taglierino Velocità 1500 giri/min Cavo 23m x 12,7mm, Macchina Sturatubi Molla Automatica per Tubazione 1,9A Protezione IP20 4 Taglierini Sostituibili

recensioni dei clienti

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290 Recensioni
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Claude D Claude D
acheteur
12,7 mm x 15,2 m Cavo Con Ruote Tamburo Chiuso
Appareil reçu à la date convenue, en parfait état, et après un peu de temps passé à le monter (arrivé avec quelques éléments à assembler soi-même), j'ai mis en route et tout à l'air de fonctionner. Par contre il n' y a qu'un mode d'emploi en anglais, que je n'ai pas entierment compris à cause des termes techniques et de ce fait, je n'ai pas pu le tester dans une conduite bouchée que je comptais traiter dès réception de cet appareil. J'espère trouiver un mode d'emploi en français, mais il est inadmissible quand on vent en France sur un site appelé VEVOR France de ne pas avoir de manuel en français....Tout le monde ne maitrise pas l'anglais, surtout lorsqu'il s'agit d'un appareil technique
0 persone l'hanno trovato utile
Risposta del servizio clienti: Bonjour ! Nous vous remercions sincèrement d'avoir partagé votre expérience d'achat avec nous. Cela nous aide énormément à nous améliorer. Nous transmettrons vos commentaires à l'équipe concernée afin d'effectuer les optimisations nécessaires. Merci encore pour votre précieux avis ! Nous sommes désolés d'apprendre que notre produit vous a posé problème. Nous comprenons parfaitement la frustration qu'un dysfonctionnement en cours d'utilisation peut engendrer. Nous souhaitons résoudre ce problème rapidement ! N'hésitez pas à contacter notre chat en direct ou notre service client par e-mail pour obtenir de l'aide !
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Sheldon Sheldon
Auger
Really truly the only thing I don't like about it is that it has a short cord so you always have to bring an extension cord. And also it seems that when it gets to something that it needs to push through it just stops and you need to fiddle with stuff for it to wanna push further. You need to crank that knob down so tight sometimes you need to fiddle with the back-and-forth. It does work, but it could be better but for the price, how can you complain?
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, Thanks for letting us know your concerns. We apologize for any inconvenience caused. For further help, visit our online "Contact Us" page, found in the bottom navigation bar. Submit a ticket there for unresolved problems, and our after-sales team will resolve them promptly. Thank you for your patience.
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Nehomar Rodríguez Nehomar Rodríguez
Sr
Sr 2 Sr 2 Sr 2
La máquina se le salí todo el cable y lo puedo enrollar nuevamente el cilindro salí volando no me fijé que le faltaba un tornillo
1 persone l'hanno trovato utile
Risposta del servizio clienti: Gracias por sus comentarios. Lamentamos mucho las dificultades que tuvo con el producto. Hemos creado un ticket para que pueda dar seguimiento a este problema. Nuestro equipo de atención al cliente se pondrá en contacto con usted por correo electrónico y le mantendrá informado hasta que se resuelva el problema. Por favor, revise su bandeja de entrada lo antes posible para ver nuestros mensajes.
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Bruce Bruce
You’ve got to be joking
You’ve got to be joking 1
Machine arrived broken. It was a pain in the ass to be able to return. It took me a few weeks dealing with the terrible Customer Service. And I would be very surprised if this review ever makes it on their website.
11 persone l'hanno trovato utile
Risposta del servizio clienti: "We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services."
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Sylvie Sylvie
Le support ne réponds pas
Le support ne réponds pas 1
Ne fonctionne pas , Le drum ne rembobine pas le câble / fish Utilisation : Utilisé une seule fois dans des conditions normales d’utilisation. Demandé un retour et remboursement depuis 3 jours aucune réponse du support à la clientèle. Il ne s’agit pas d’un retour de convenance. Il s’agit d’un problème de qualité / produit défectueux.Selon votre propre Politique de Retour & de Remboursement, les “Problèmes de qualité” font partie des raisons soutenant le retour gratuit, avec photos ou vidéos pour vérifier le problème. Nous avons fourni des photos et pouvons aussi fournir une vidéo montrant que le drum ne rembobine pas correctement le câble.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Darin Sharp Darin Sharp
Mr
Does not re-reel
0 persone l'hanno trovato utile
Risposta del servizio clienti: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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James Nyanguru James Nyanguru
Mr
overall the machine did not meet my expectations. The cable is 100 feet that’s good But it’s thinner than the regular drain cleaner and it breaks easily. It got broken and repair is what everyone should avoid after buying anything new. Iam asl finding it challenging to return after breaking and disposing the box. I will rather pay more and get a machine that will work for me longer than buy cheap and fail to get your work done.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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John O John O
Tool Fanatic
Hey Vevor I've had pretty good success with your products in the past, this one left me frustrated. Overall it looked good and ran as I anticipated except for one very important feature. This unit continually spun the auger cable back on itself within the drum. While this didn't stop the drum from rotating it stopped the forward progress of the auger. I had to return the auger cable back into the drum and take the unit outside and manually uncoil the cluster. Eventually I got my clog busted but the final retrieval wrapped itself again and I simple put it away. I'd like to resolve this so I can loan this to family and friends. The way it sits however renders it pretty useless.
0 persone l'hanno trovato utile
Risposta del servizio clienti: We are truly sorry that you encountered issues while using the product—we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, we will create a ticket to follow up on this issue for you.
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Kevin O’Mara Kevin O’Mara
Mr
Mr 1 Mr 1
Hello, I don’t take pleasure in writing this review, especially because I’ve had good experiences with Vevor in the past. However, my most recent purchase has been very frustrating. I ordered a drain snake that arrived damaged. I reported the issue to Vevor right away, but it has now been several weeks without any resolution. The only way I’ve been able to reach customer service is through email, and each time I’m told that someone will follow up—yet I haven’t received any response. At this point, I’m disappointed with the lack of communication and support. I’m simply looking for a resolution to this issue. Thank you. Kevin O’Mara
4 persone l'hanno trovato utile
Elemam: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Andrew Andrew
Plumber
Plumber 1
As a plumber, I have used many different sewer machines but this is one of the worst. The cable is too flexible and the drum doesn't have anything internally (like an internal cage) to prevent it from twisting on itself when you hit a solid blockage like tree roots. I ordered a replacement cable with this machine and both of them snagged and twisted on themselves. Within 3 service calls this machine was rendered unusable. Add to that the amount of time it took to get the snagged cable out 2+hours and this machine ended up costing me money. I literally had to go rent another sewer machine to finish a job. I don't recommend buying this unit!
2 persone l'hanno trovato utile
Risposta del servizio clienti: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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