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VEVOR Macchina del Ghiaccio a Cubetti Uso Commerciale Compatta 52kg / 24 ore ca. con 50 Vassoi Capacità di Stoccaggio di ca. 15 kg, Macchina per Ghiaccio Indipendente per Bar Ristorante Hotel Albergo

Recensioni dei clienti per VEVOR Macchina del Ghiaccio a Cubetti Uso Commerciale Compatta 52kg / 24 ore ca. con 50 Vassoi Capacità di Stoccaggio di ca. 15 kg, Macchina per Ghiaccio Indipendente per Bar Ristorante Hotel Albergo

52 kg 15 kg

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366 recensioni
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Wanda Hansen Wanda Hansen
Owner
Owner 1 Owner 1
This ice makervstopped working properly as soon as we had our plumber install it. Emailed Vevor 3 times a day to get this icemaker fixed. They would not respond with any resolution. I sent them another email letting them know that I will be reporting them to the BBB and if no response for resolution, I will be filing a law suit. Also, they were supposed to have credit me $110 for the wayer pump I or the plumber didnt know how to install. We just raised the machine higher so the water could drain. Now 2 weeks later, they want me to return the ice maker and once they have it they will refund me. I have a hard time believing that I will get my full refund. Including shipping and product protection. I will never buy anything from VEVOR again Worst customer support ever.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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COSTE Frédéric (SARL FREMATESS) COSTE Frédéric (SARL FREMATESS)
Demande d'information
56 kg 15 kg
je voudrais savoir si il y a possibilité d'avoir des cubes de glaçons car la machine à glaçons que j'ai reçu fait des blocs de glaçons qu'i faut ensuite casser avec la pelle à glaçons donc ce n'est pas pratique et cela engendre une grande perte de temps. Y a t'il un reglage à faire sur la machine à glaçons pour remédier à ce problème ? Dans l'attente de votre retour d'information
0 persone l'hanno trovato utile
Risposta del servizio clienti: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Vedi originale
Emilia Emilia
Kostkarka
80 libbre/giorno
Kostkarka była kupiona specjalnie na imprezę żeby obsłużyć dużą ilość ludzi niestety nie szło jej uruchomić i do dziś nie idzie nie spełniła swojego zadania gdyż w ogóle nie chłodzi nigdzie jej uruchomić brak jest jakikolwiek instrukcji
0 persone l'hanno trovato utile
Risposta del servizio clienti: Utworzyliśmy zgłoszenie, z którego możesz skorzystać, aby dowiedzieć się więcej o tym problemie. Nasz zespół obsługi klienta skontaktuje się z Tobą e-mailem i będzie Cię informował o postępach w rozwiązaniu problemu. Prosimy o regularne sprawdzanie skrzynki odbiorczej w celu uzyskania wiadomości.
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James M Torrez James M Torrez
Owner
Constantly leaking
1 persone l'hanno trovato utile
Risposta del servizio clienti: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Anastasios Anastasios
Tato
36 kg 11 kg
After 3 months of making ice in the summer, it stopped working, first it burned the pump and finally it burned the motherboard, I have been in contact for 10 days via email, and they trying in every way to avoid repair or replacement within the warranty. I will probably contact some authority,
0 persone l'hanno trovato utile
Risposta del servizio clienti: Hi, so sorry to hear our product gave you trouble—we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast!
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remy remy
hotel beau rivage
52 kg 15 kg
INSTALEE N A JAMAIS FAIT DE FROID
0 persone l'hanno trovato utile
Risposta del servizio clienti: Bonjour ! Nous vous remercions sincèrement d'avoir partagé votre expérience d'achat avec nous. Cela nous aide énormément à nous améliorer. Nous transmettrons vos commentaires à l'équipe concernée afin d'effectuer les optimisations nécessaires. Merci encore pour votre précieux avis ! Nous sommes désolés d'apprendre que notre produit vous a posé problème. Nous comprenons parfaitement la frustration qu'un dysfonctionnement en cours d'utilisation peut être. N'hésitez pas à nous contacter via notre chat en direct ou notre assistance par e-mail. Nous souhaitons résoudre ce problème rapidement !
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Brenda Locklear Brenda Locklear
Ice maker
Ice maker 1
Ice maker lights up but, it doesn’t work at all, I need a replacement please contact me , so this is 12 days I have been trying to get this resolved !!! I’m thinking this company could do better than this, could you imagine if this were you on the opposite side. Have respect for your customers.
2 persone l'hanno trovato utile
Risposta del servizio clienti: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements and we sincerely apologize for the inconvenience this has caused you , the team have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Barry Barry
Leaks
Leaks 1
Unit leaks caused damage to drywall , went through it with tech support and got 100$ off on unit
1 persone l'hanno trovato utile
Risposta del servizio clienti: "We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services."
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Troy Troy
Damaged on arrival
I have not been able to use this as of yet. I received the product damaged and chatted with customer support as soon as I had it out of the box. I showed them pics of the unit and box. I was told to wait up to 48 hours to get a reply on the next step of what they are willing to do to fix it.
0 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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George Hart George Hart
Mr
Do not purchase from Vevor !! I purchased an Ice Machine snd it quit working after a few hrs and Vevor is not standing behind there product !! Been trying to resolve this for almost 2 weeks and still nothing from Vevor !! They are probably like this with all there products !!!!!
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Vedi originale

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