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VEVOR Macchina del Ghiaccio 41kg/24h Capacità Stoccaggio 6kg Display LED, Produzione del Ghiaccio Commerciale in Acciaio Inox Funzione Autopulente da Bar Ristorante, Da Banco Sottobanco Indipendente

Recensioni dei clienti per VEVOR Macchina del Ghiaccio 41kg/24h Capacità Stoccaggio 6kg Display LED, Produzione del Ghiaccio Commerciale in Acciaio Inox Funzione Autopulente da Bar Ristorante, Da Banco Sottobanco Indipendente

90 libbre/24 ore Ghiaccio Quadrato Ingresso d'Acqua Doppio

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356 Recensioni
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rightarm rightarm
Works great, but came damaged!
Works great, but came damaged!  2
Ice maker works great and was a great price. Unfortunately it came damaged during shipping and VEVOR would only offer a $100 coupon for the damage. Even bought the shipping protection they offer and all it did was redirect me to Vevors shipping claims. So don’t waste your money on the shipping protection. Luckily this isn’t in a part of my house where it will be seen and I can live with the damage, as they gave me no other choice!
2 persone l'hanno trovato utile
Risposta del servizio clienti: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Cheryl C Cheryl C
A nightmare from start to finish
I bought this ice maker to use with a 5-gallon water bottle system. I spent a full week trying to get it operable and never succeeded. The instructions never worked, my many questions went unanswered, and support was email-only — no phone number, no person to talk to, just emails, videos, pictures, expired links, and timezone delays, with their replies landing in my spam folder. In the end I returned it: they directed me to FedEx locations that refused the 55 lb package, with no attention paid to what type of facility could actually accept a package of this weight, so we had to drive a long way to ship it back. A nightmare from start to finish.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Hello! We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed . Howevere, We sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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Kent Keller Kent Keller
Terrible service and product
Vevor Commercial ice maker 100 lbs in 24hrs. This machine is junk. Made 2 bins of ice while wasting 5gal of water in each bin. Contacted Vevor to talk to tech and there has been no response. Very bad customer service and terrible product. Will be contacting credit card company to put hold on funds.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and for the experience you had with our customer service and after-sales support. Your satisfaction is very important to us, and we truly regret that we did not meet your expectations.We have received your ticket and are actively following up on your case. Our customer support team has been in continuous communication and will continue working on this issue until it is fully resolved. We kindly ask for your patience and request that you wait for our team's replies, as we will provide updates and a solution as soon as possible.In the meantime, please keep an eye on your email inbox and ticket responses for the latest updates. Thank you for your understanding and giving us the opportunity to make this right.
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zackinexdesign zackinexdesign
Do Not Buy. COMPANY DOES NOT REPLY TO ISSUES
I bought this ice maker and the machine only worked for about 2 weeks. The 2 weeks it was working I kept getting error codes but it was still making ice. The machine stopped working and I can't get in contact with anybody from this company about getting a return on it. The chat service isn't responding and they keep sending the same email about options on what I can do. I constantly send back saying I want a refund and to return it but can't get a reply back.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,We are truly sorry to hear about your experience and sincerely apologize for the frustration and inconvenience this situation has caused. We understand how disappointing it can be when your experience does not meet your expectations.We have provided you with the necessary information and instructions to help move forward with resolving this matter via email. At this time, we are kindly waiting for your response so that we can proceed with the next steps.Please rest assured that we take your concerns seriously and are committed to doing our best to assist you and find a suitable resolution. We will continue to follow up and support you throughout the process.Thank you for your patience, understanding, and cooperation. We sincerely apologize for the inconvenience and appreciate the opportunity to assist you.
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Bobby Beardslee Bobby Beardslee
Not happy
I’ve had it for two weeks and it still doesn’t work. The water solenoid. Doesn’t work. I have to put the water in it by hand.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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ri*** ri***
Poor customer service!
Ice machine arrived damaged! Requested a new one! Never got a reply!
2 persone l'hanno trovato utile
Risposta del servizio clienti: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Mike Mike
Leaking
Worked great for approximately 2 month. I had it in the garage next to the refrigerator. Makes ice like a champ. Then one day I walked into the bedroom that shares a wall with the garage where the ice machine was and my wood floor was all buckled from water damage. The machine had started leaking from somewhere behind the ice freezer tray and running down from behind the ice bin. This somewhat inexpensive machine has now cost me several thousand dollars in new floor.
1 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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pamheinlein pamheinlein
I can't believe pump out already
I bought this about a month ago and the water pump has gone out.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Jillian Jillian
Won’t make ice
It does NOT work. Brand new out of box and does not work. Got the 3 year warranty and it takes 48 hours for a technician to get back to you. Requested refund. Hopefully they don’t charge shipping for refund. But this seems like a scam. So they likely will. Highly recommend not buying this product. The cheap became very expensive. Have to keep buying ice for my bar. Had to pay a plumber to hook it up. Can’t order a new one from a reputable company because I don’t have enough space to have 2 ice machines. Waste of time and money. 100% wish o never ordered this product.
2 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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davidsmithserviceteam davidsmithserviceteam
Unit leaks and is damaged.
The unit came damaged with dents in the side and front panel. The unit has multiple leaks from inside the machine and covers the floor with water constantly.
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Risposta del servizio clienti: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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