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VEVOR Apriporta Automatico 110-240 V, Apriporta 22 Libbre, Apriporta Automatico a Battente 50 W, Apriporta a Battente Regolabile a 120 Gradi, Apriporta Elettrico in Acciaio Inossidabile

Recensioni dei clienti per VEVOR Apriporta Automatico 110-240 V, Apriporta 22 Libbre, Apriporta Automatico a Battente 50 W, Apriporta a Battente Regolabile a 120 Gradi, Apriporta Elettrico in Acciaio Inossidabile

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65 Recensioni
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Automatic door opener Automatic door opener
Good product - poor instructions
The product is very good. Well built and has many needed features. Unfortunately, the features require the ability to correctly wire the various sensors, push buttons, key pad etc. and there are no decent wiring instructions. on line an exhaustive search revealed a competitor's posting that provided some help but it took hours of trial and error to get it right.
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BusinessShopper BusinessShopper
Works Well But Needs Clearer Instructions
I'm not a technical person and did get help to install the door opener but the instructions could have been clearer. There are a few gaps in the guide that you have to fill in with experience.
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reddog reddog
self
unit works very fine with no issues. but the wiring instructions are not very good about setting it up with the codes as well as the cards.
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Omar Dizon Omar Dizon
Mr
Is it possible to return the automatic door. I am having a hard time to figure out how to install it. I Just open the box and never even started anything on it. The ice machine and security barb wire are great. Please let me know for options of returning the automatic door. Thank you. Ok mar 8178811104
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johan johan
slechte handleiding
No
Zeer slechte handleiding Ik heb hem niet aan het werk gekregen na overleg met service wordt er niet meer gereageerd terugsturen wordt niet aan meegewerkt kortom zeer slecht service
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Risposta del servizio clienti: We hebben uw ticket over dit probleem ontvangen. Onze klantenservice zal binnen 24 uur op uw melding reageren en u blijven bijstaan ​​totdat alles naar tevredenheid is opgelost. Houd de reacties in het ticket en de e-mailmeldingen in de gaten.
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jg*** jg***
Don't use Vevor
This product did not meet Canadian standards and therefore could not be used. When I tried to exercise my right to a worry free return, I kept getting the runaround. Only through persistence did I finally get a refund. At first, there was no offer for a refund. After several denials, a 25% offer of the original cost was offered. After several more exchanges another offer was made around 50% of the price I paid. Only after I was forced to state I would be seeking compensation through my credit card company did I receive a full refund. I WILL NEVER BUY ANOTHER PRODUCT THROUGH VEVOR. PERIOD
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Risposta del servizio clienti: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Daniel Toupin Daniel Toupin
Carpenter
The unit is very good. The instructions are not the easiest to understand. They don't make sense for the electrician part. I had to go on line to find other instructions for the wiring schematics.
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Risposta del servizio clienti: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Richie Richie
Difficult Operation
I purchased this opener for my Mother's apartment door at assisted living so that she could remotely operate the door on her own. The basic installation was pretty straightforward. But all of the additional accessories for the operation are difficult to figure out. Instructions are confusing and incomplete. They do not clearly explain the wiring and some of the necessary wiring is not included. It's like all these nice accessories are just thrown into the box and you are left to figure it out on your own. Customer Service is only via email and takes days to get any helpful information. One of the biggest problems is that the manual operation has a lot of restriction from the opener when powered on and will not fully close the door after opened manually. Any technical help is limited at best. After more than a week of back and forth with customer service and technical support I have not been able to complete the installation and have it operating correctly. Technical support has now asked for a video of the issues but a video can not be attached to the messaging. I have many years in the building trades. I have invented and fabricated products so I have some experience with these things. It really should be a simple installation. But it is far from that. I do think it's a good product but the instructions are so poorly written and not translated well. There is far too much that is not clearly explained. So I have tried to add photos but for some reason the photo upload on comments doesn't work the same as on support. I also wanted to post a video but you would have to post the video to a website so you can copy the url to post it here. Again.. makes no sense.
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Alonzo Alcon Alonzo Alcon
CFO/general manager
We ordered 2 to start with need ti get 3 more but not surr if we are gonna buy this again price in just a coupke months has jumped almost 100 bucks per unit. The install directions are ok for the unit its self but once you get to the section on how to wire it then they directions just plain suck contacted support to see if they could help the first chat agent was able to do nothing but send me to a different team that only works through email which took me two more emails and 17 days 👎🏽👎🏽👎🏽(way too long) to get what i needed, the wiring diagrams. something that should be included with the damn install directions. Was easy install from there. Also doesnt come with 2 things that it really needs to be safe and 2 not have issues when foor is locked. Should come with a safety sensor so it dont close on someone going through the door way and some type of switchor way to deactivate the exterior controls when the door is closed and locked. To prevent motor burn out of the unit or other damages to it or the doior its frame and wall especially when being used in a single use commercial bathroom!! When privacy is a must have.
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Risposta del servizio clienti: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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francisco hernandez francisco hernandez
reclamar reembolso
No
todavia no he recibido el reembolso que se me dijo en mi tarjeta y ya hace mas de dos semanas
1 persone l'hanno trovato utile
Risposta del servizio clienti: Hemos recibido su ticket sobre este problema. Nuestro equipo de atención al cliente se pondrá en contacto con usted en un plazo de 24 horas y le ayudará hasta que se resuelvan todas sus necesidades. Esté atento a las respuestas a los tickets y a las notificaciones por correo electrónico.
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