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VEVOR Staffa di Rinforzo Angolare per Cancelli in Ferro, 1 Set, Kit di Ferramenta per Telaio Cancello Anti-Cedimento, Staffa di Rinforzo per Telaio Cancello con Serratura a Scatto, Viti, Nero

Recensioni dei clienti per VEVOR Staffa di Rinforzo Angolare per Cancelli in Ferro, 1 Set, Kit di Ferramenta per Telaio Cancello Anti-Cedimento, Staffa di Rinforzo per Telaio Cancello con Serratura a Scatto, Viti, Nero

Piccola forma a L 1 pz.

recensioni dei clienti

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73 Recensioni
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la*** la***
Poor Quality, great customer service
1016–1829 × 1194 mm
Poor Quality, great customer service  3 Poor Quality, great customer service  3
Bought this as I was replacing my fence. When it arrived I assembled it. When I attempted to tighten the bolts with the supplied hex key, I noticed that the bolt wasn’t getting tighter. Upon inspection, I noticed that the weld that was inside the tube that held the threaded part was broken. It was just tack welded in 2 spots and 1 of them had failed. Only giving it 3 stars because customer service was very helpful and rectified to my satisfaction.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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saul.solemani saul.solemani
Weak Hinges
1016–1829 × 1194 mm
The hinge was too weak , I got two of them as a double door gate but it’s impossible to align them as the hinges have too much wiggle room plus you have to widen the holes to put a stronger screw so it would hold to wood other wise expect a lot of sagging , it only has two set hinges , which I think it’s not enough, I guess if it had three it would be stronger at least
0 persone l'hanno trovato utile
Risposta del servizio clienti: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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calebmcgill44 calebmcgill44
Not sqaure couldn't use
Piccola forma a L 2 pz.
Not sqaure couldn't use  2
Well I loved the idea of them but once I went to use them they weren't completely sqaure the material seemed good biggest complaint was that I couldn't use them and ended up building the gate out of wood and screws and ended up leaving them in the box and they are still sitting there. They weren't really cheap either!
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,Thank you for taking the time to share your experience with us. We're sorry to hear that our product didn't meet your expectations, and we completely understand how frustrating that can be. We've created a support ticket for your case, and our customer support team will be reaching out to you via email soon. They'll keep you updated throughout the process until the issue is resolved.Please check your inbox promptly for our messages.
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Papa Kilo PKDS Papa Kilo PKDS
DO NOT BUY
915–1524 × 1651 mm
Package was delivered 3 days earlier than expected. Price is very competitive. However, after I discovered my item was missing parts, I learned from other websites that this product has many other reports of missing parts and poor customer service follow up. My package was missing key components, such as 99% of the screws, hex wrenches and THE HINGE TUBES USED TO MOUNT THE GATE FRAME TO A FENCE POST! Without the missing parts, this gate frame is a useless pile of junk! Customer service reply is ridiculous: asking me to take pictures of packaging and all components received, rather than sending me the components I reported missing! I could care less about how VEVOR tracks its quality problems internally, I just want my replacement parts immediately, or a full refund.
2 persone l'hanno trovato utile
Risposta del servizio clienti: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Wail Elbashir Wail Elbashir
Horrible Customer Service, stay far AWAY
915–1524 × 1651 mm
The worst customer service ever. If it happens that you have any problem, these guys are willing to take you in swings until you get dizzy. I think their customer support are well trained on taking their clients on a roller coaster. I have an issue pending with them since July 7th.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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Rémi L Rémi L
non compatible pour portail double battant....
1524–2438 × 1194 mm
Le kit semble de bonne qualité, nous avons un soucis juste un souci car il manque une pièce dans l'un des cartons (faute vevor ou livreur?) et le plus gros problème c'est que le kit n'est en fait pas prévu pour être monté en portail double battant, pourquoi avoir mis les charnières avec les goujons sur le portail et pas sur les supports? Je pensais juste inverser le montant pour l'adapter. Dommage, je suis en contact avec l'équipe pour la suite.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Nous avons bien reçu votre demande et restons en contact avec vous concernant ce problème. Afin de le résoudre, nous vous demandons actuellement des informations complémentaires par e-mail et attendons votre réponse. Soyez assuré(e) que nous assurerons un suivi jusqu'à la résolution complète du problème. Veuillez consulter régulièrement les réponses à votre demande et vos alertes par e-mail.
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Sixx Sixx
Owner
1524–2438 × 1651 mm
Not very happy. Hinges only have 2 screw holes which will not hold the weight of cedar boards. There is only room for 2 screws. Then I ordered 2 gate kits for a 2 panel opening. The welded pins in the gate only work one way. The pin direction should be interchangable. Will probably send them back and just build my own frame with hd hinges. Would not allow me to download pictures.
0 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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bmac bmac
maintenance
1524–2438 × 1651 mm
fit and finish is great. well designed. the powder coating is excellent. the hinges are too small. If the hinge would stick out an inch further I could open the gate both directions. if the corners were formed in the uprights this gate would be much more rigid. As is its not bad right now.
1 persone l'hanno trovato utile
Risposta del servizio clienti: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."
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bmac bmac
maintenance
1524–2438 × 1651 mm
well made. great paint. very simple to put together. light duty. hinges are very short though. i welded extensions on the post hinge to allow the gate to open both directions.
1 persone l'hanno trovato utile
Risposta del servizio clienti: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."
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Agatha Agatha
Kafkaesque Returns Process
1524–2438 × 1194 mm
This review is not about the product itself, but about the difficulty of the return process. I bought this alongside other options so that I could have several options on hand for my gate building project. This item was not a perfect fit so I’m trying to return it and the process is very difficult / unclear.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer,We’re sorry for any inconvenience this has brought.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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