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VEVOR Idropulitrice a Gas, Idropulitrice a Gas 3400PSI Pompa in Rame 2,6 GPM, Idropulitrice con Pistola a Spruzzo Bacchetta di Estensione 5 Ugelli, Pulitrice Portatile Accessori con Valigetta

Recensioni dei clienti per VEVOR Idropulitrice a Gas, Idropulitrice a Gas 3400PSI Pompa in Rame 2,6 GPM, Idropulitrice con Pistola a Spruzzo Bacchetta di Estensione 5 Ugelli, Pulitrice Portatile Accessori con Valigetta

3400 PSI

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Jeremy Jeremy
Consumer
Consumer 1 Consumer 1
Though I purchased the pressure washer for $400 along with an extended warranty. It immediately leaked oil at the pump-engine connection upon first use. Within one week, I reported the issue with videos and photographs, noting water in the engine. The company directed me to disassemble and repair it myself despite the warranty and has since provided no resolution, leaving the unit nonfunctional.
4 persone l'hanno trovato utile
Risposta del servizio clienti: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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K Mil K Mil
Defective unit which Vevor will not fix
Defective unit which Vevor will not fix 1 Defective unit which Vevor will not fix 1 Defective unit which Vevor will not fix 1
I purchased the 4400 PSI model. I followed all directions including filling the engine oil and replacing the shipping plug with the breather plug. I made sure that I had water flowing and purged all air before starting the engine. I fired it up and power washed for about 5 minutes. I went back to change the nozzle and noticed that the pump oil was boiling. It got so hot that the sight glass and breather plug both melted, dumping boiling hot pump oil all over my lawn. The bypass relief valve is clearly defective and likely the pump head as well. I have spent a month back and forth with Vevor and they DO NOT stand behind their product. They’ve sent a replacement sight glass but refuse to fix the actual defect that caused an almost immediate meltdown. Their support is terrible. They take a week to respond and then they don’t actually read what I write or look at the pictures submitted. At one point they accused me of not putting in the breather plug. My pictures and a video show the oil at a full boil with the breather plug in place. Had I have pulled the plug during this, the oil would have erupted out of the top. If you’re looking at a Vevor power washer, save your money. Buy something higher quality that the manufacturer will support. I’ve been a loyal Vevor customer but now I will NEVER purchase anything with an engine from Vevor again.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Joseph Brown Joseph Brown
Detailer
Detailer  1 Detailer  1 Detailer  1 Detailer  1 Detailer  1
When the package arrived at my residence, it was torn open at the bottom.Open the package up and a couple of things are bent on the pressure . Both wheels are cracked. At this point I am not a happy Vevor customer
1 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,we sincerely apologize that your order arrived not as expected. We understand how disappointing this must be and appreciate you bringing it to our attention. We have reported this issue to our logistics partner so they can investigate and improve their handling process. In the meantime, we’ve created a support ticket for your case. Our customer service team will reach out to you via email shortly and keep you informed until the issue is fully resolved. Please keep an eye on your inbox for further updates.
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Zoël Tanguay Zoël Tanguay
Nettoyeur haute pression à essence VEVOR, 3 400 PSI 2,6 GPM. (Boyaux défectueux)
Nettoyeur haute pression à essence VEVOR, 3 400 PSI 2,6 GPM.  (Boyaux défectueux) 3
Bonjour, Je voudrais savoir si vous pouvez me vendre le boyaux à pression car il a fondu, seulement le boyau si possible sans le pistolet, le moteur a brûlé le boyau, c'est vraiment un défaut de cie. Si oui, j'aimerai que vous me m'envoyer par courriel les références pour ce boyau à pression pour refaire cette achat chez Vevor. Merci, j'attends de vos nouvelles
0 persone l'hanno trovato utile
Risposta del servizio clienti: Cher client, merci de votre retour. Nous sommes sincèrement désolés des difficultés rencontrées avec ce produit. Pour obtenir de l'aide, veuillez consulter notre page « Contactez-nous » en ligne, accessible depuis la barre de navigation inférieure. Pour tout problème non réglé, envoyez-y un ticket. Notre équipe de soutien vous contactera par courriel et vous tiendra au courant jusqu'à sa résolution. Nous vous remercions de votre compréhension.
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Travis Stites Travis Stites
Mr
Garbage. Barely works IF it will even start. Runs for 5 mins then bogs out n won't start again for days.. trying to get a refund is damn near impossible with this place .
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Richard Richard
Issue with staying on
Fresh gas, been messing with it however it just won’t stay on. Going to have to tear it apart since it just keeps turning off
0 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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terry Brady terry Brady
Do not purchase this product.
Verticale 3950 PSI 10 L/min
This is without doubt the absolute worst power washer i have EVER Wasted my time and money on...Pathetic quality, Pathetic, customer service,I wouldn't recommend any product your company puts on the market,But as one says ,once bitten, once shy..I would Never deal with Vevor again.Just put you in with all the other junk company's active today.Temu..Alibaba..Pure TRASH.
1 persone l'hanno trovato utile
Risposta del servizio clienti: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Johann Johann
Inadmissible et inacceptable honteux article à fuire
Orizzontale 4400 PSI 15 L/min
À fuir. Cela fait 39 jours que le produit est inutilisable et, malgré de très nombreux échanges avec le service client, aucune solution concrète n’a été apportée. Je suis une entreprise et cette situation me cause un véritable préjudice. Au lieu de prendre leurs responsabilités, ils me font tourner en rond depuis plus d’un mois. Le plus choquant n’est pas seulement le problème rencontré, mais l’absence totale de prise en charge. Des promesses, des demandes répétitives, mais aucune résolution. Pendant ce temps, je me retrouve avec un matériel inutilisable. Devant cette absence de réponse efficace, je vais engager les démarches nécessaires pour faire valoir mes droits, notamment par les voies juridiques et auprès des organismes compétents en matière de protection des consommateurs. Si vous recherchez un vendeur qui assure un véritable service après-vente lorsqu’un problème survient, mon expérience ne me permet malheureusement pas de recommander cette entreprise.
2 persone l'hanno trovato utile
Risposta del servizio clienti: Nous avons bien reçu votre demande concernant ce problème et restons en contact permanent avec vous à ce sujet. Nous vous avons proposé une solution par e-mail et attendons votre retour. Soyez assuré(e) que nous continuerons à assurer un suivi jusqu'à la résolution complète du problème. Veuillez consulter régulièrement les réponses à votre demande et les alertes par e-mail.
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Tony Tony
Faulty right out of the box
Received item put it together and fallowed all the directions. Washer would not start no matter what i did. Crappy hunk of junk.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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Archie Archie
Hasn’t even lasted 2 years
Orizzontale 3500 PSI 10 L/min
All the oil blew out the crankcase and is unrepairable, it says there is after sales so I can get a replacement or refund but it doesn’t take me anywhere
1 persone l'hanno trovato utile
Risposta del servizio clienti: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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