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VEVOR Idropulitrice a Gas, 3600 PSI 2,6 GPM, Idropulitrice a Gas con Pompa in Rame, Pistola a Spruzzo e Bacchetta di Prolunga, 5 Ugelli a Collegamento Rapido, per la Pulizia di Auto, Case

Recensioni dei clienti per VEVOR Idropulitrice a Gas, 3600 PSI 2,6 GPM, Idropulitrice a Gas con Pompa in Rame, Pistola a Spruzzo e Bacchetta di Prolunga, 5 Ugelli a Collegamento Rapido, per la Pulizia di Auto, Case

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Alan j Alan j
Disappointed
I'll start by saying 8f bought many things from vevor and have never been disappointed...always have had great products......this time it just doesn't work it takes a act of God to start this powerwasher ....8ve tried it all literally if you can get it running its 13 to 20 pulls straight from outta the box new fuel...oil etc I called customer svc the same day I got it and they said send a pic? OK here is a picture of a non starting powerwasher... than a video . We'll long story short I still have it and it still won't start .. so yeah I guess I donated a few hundred bucks to vevor,
1 persone l'hanno trovato utile
Risposta del servizio clienti: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If we need a few more details to dig deeper into your experience, we’ll create a ticket to follow up with you promptly. Thank you so much for speaking up,your input is key to helping us fix this and do better.
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Bryan Faby Bryan Faby
Bryan
Broke after 30min of run time. They won’t send a new one. Offered $98 to get it fixed. Small engine repair shop by me charges $135 an hour.
2 persone l'hanno trovato utile
Risposta del servizio clienti: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Robert Robert
Owner
Extremely poor customer service. All you get is an Ai generated response asking for Videos and pictures . I had a licensed mechanic check the pressure washer and he told me the throttle was not adjusted properly. Not something that will show up in a photo. I have replied multiple times to get the issue rectified but just keep getting the same Ai response. Now asking for a refund but not holding my breath. I expect the same Ai response if I am lucky. Will probably have to pay out of pocket in order to get the issue fixed properly. I can no longer trust this unit. Who knows what else is not setup properly unless I pay for a full diagnostic? Stay tuned.
1 persone l'hanno trovato utile
Risposta del servizio clienti: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email . Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Devan Devan
Doesn't work and can't get a refund!!
I ordered this pressure washer and received it about four days ago.I unboxed it put it together.Put gas, oil and it will not start.It won't even try to turn over. I have ran many pressure washers and I know what i'm doing. The worst part is I've been told for 3 days now to wait for the team to contact me to resolve the issue.And now I can't even do the job I was supposed to do this weekend.
2 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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ANDREAS ANDREAS
A FUIR
Verticale 3950 PSI 10 L/min
Je l'ai monté, j'ai mis l'huile ensuite il a démarré et le moteur c'est éteint au bout de 3min. Moteur serré ! Piston segment à faire au bout de 3min.... C'est pas de la qualité...
2 persone l'hanno trovato utile
Risposta del servizio clienti: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Tradotto da francese
Vedi originale
Bent handle probably from shipping Bent handle probably from shipping
Bent Handle
I'm just disappointed now bc the handle is bent. Took all the excitement out of getting the new pressure washer. I thought was going to be able to bend it back but no luck
0 persone l'hanno trovato utile
Risposta del servizio clienti: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Unsatisfied Customer Unsatisfied Customer
Unsatisfied Customer
This is the worst experience I've ever had. I purchased the pressure washer, and it doesn't work. The ridiculous requirement is that I send a video of the pressure washer not working to receive return instructions. The buyer has to use technology compatible with Vevor's system, and mine isn't, which is unfair and unreasonable. Therefore, I'm stuck with a product that doesn't work, and there's no way to speak with a human. Totally unprofessional and unacceptable.
0 persone l'hanno trovato utile
Risposta del servizio clienti: We extend our sincerest apologies for the inconvenience caused by our product. We fully comprehend the frustration that may arise from experiencing a malfunction during use. We are dedicated to addressing this matter expeditiously. We will provide an update regarding your issue via email; please be so kind as to check your inbox for further correspondence.
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Rob stay away from Vevor Rob stay away from Vevor
Worst company on planet earth
I went into great detail of how this company sent me out a damaged product AND missing essential parts. I didn’t even get an apology or a response back. STAY AWAY FROM THIS COMPANY. This is the only negative review I’ve ever wrote in my life. Do not buy ANYTHING from this horrible company.
0 persone l'hanno trovato utile
Risposta del servizio clienti: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
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Tracey Perez Tracey Perez
Broken do not buy!!
I purchased this and it can damaged. VEVOR never replaced or refunded my $$ they just gave me the run around. Very disappointed in the customer service
0 persone l'hanno trovato utile
Risposta del servizio clienti: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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GA GA
Herr
Orizzontale 4400 PSI 15 L/min
Sehr geehrte Damen und Herren, da es mir nach mehrmaligem Versuchen nicht gelungen ist, Ihnen ein paar Fotos die wesentlich kleiner als 2MB sind, zukommen zu lassen, werde ich versuchen Ihnen die Probleme schriftlich zu schildern. ("Schön wäre eine Mail-Adresse von Ihnen" 1. An der Pumpe ist die mittlere seitliche SK-Verschraubung undicht. Habe festgestellt, daß der O-Ring seitlich herausgequetscht ist. Habe darufhin den O-Ring gewechselt. Ergebnis: Nicht zufriedenstellend weil wieder undicht, da diese O-Ringe die mitgeliefert wurden, offenbar nicht geeignet sind. 2. Der Druckregler lässt sich in keine Richtung bewegen. Dieser ist vollkommen "festgefressen". Ich frage mich, wie solche Geräte versendet werden können. Da wurde wohl kein Probelauf durchgeführt. Anders ist das nicht zu erklären. Fazit: ICH BIN SEHR SEHR ENTTÄUSCHT !!! Bitte geben Sie mir in Kürze die weiter Vorgangsweise per E-Mail bekannt. Mit freundlichen Grüßen Georg ACKERMANN Feldgasse 11 A-4840 Vöcklabruck Mobil: +43 650 9903 709 E-Mail: atug14@icloud.com
0 persone l'hanno trovato utile
Risposta del servizio clienti: Hallo! Wir freuen uns sehr, dass Sie uns Ihr Einkaufserlebnis mitteilen. Es hilft uns sehr, uns zu verbessern. Wir leiten Ihr Feedback an das zuständige Team weiter, um notwendige Optimierungen vorzunehmen. Nochmals vielen Dank für Ihren wertvollen Beitrag! Es tut uns leid, dass unser Produkt Ihnen Probleme bereitet hat – wir wissen genau, wie frustrierend eine Fehlfunktion während der Nutzung sein kann. Wir möchten das Problem schnell für Sie lösen!
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Tradotto da tedesco
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