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VEVOR Idropulitrice a Gas 309,35 kgf/cm² 15 L/min Idropulitrice a Gas con Pompa in Rame, Prolunga, Set da 5 Ugelli, Idropulitrice ad Alta Pressione per Auto, Recinzioni, Vialetti, Cortili, Mobili

Recensioni dei clienti per VEVOR Idropulitrice a Gas 309,35 kgf/cm² 15 L/min Idropulitrice a Gas con Pompa in Rame, Prolunga, Set da 5 Ugelli, Idropulitrice ad Alta Pressione per Auto, Recinzioni, Vialetti, Cortili, Mobili

Orizzontale 4400 PSI 15 L/min

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Kenneth Krout Kenneth Krout
Buyer
Do not buy this product, they don't make a charger for it.
1 persone l'hanno trovato utile
Elemam: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
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Paul Ferris Paul Ferris
Mr
Orizzontale 3500 PSI 10 L/min
The pressure hose is not strong enough for the pressure produced by the washer
0 persone l'hanno trovato utile
Risposta del servizio clienti: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Michael Michael
Never came
Verticale 3950 PSI 10 L/min
Ordered but never came had to wait for refund now full refund not a great service
0 persone l'hanno trovato utile
Risposta del servizio clienti: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.    Also we sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
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Ryan whipoke Ryan whipoke
Broke down immediately
Assembled the day I recieved it. Added oil and gasoline. Went to use the power washer and it broke down about 10 minutes into spraying my deck. Tried to reach out to vevor and they gave me the runaround for months until I got so frustrated I just gave up. They wanted a video of the power washer not work… how does that work??? This company has the worst customer service.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right.
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Alan j Alan j
Disappointed
I'll start by saying 8f bought many things from vevor and have never been disappointed...always have had great products......this time it just doesn't work it takes a act of God to start this powerwasher ....8ve tried it all literally if you can get it running its 13 to 20 pulls straight from outta the box new fuel...oil etc I called customer svc the same day I got it and they said send a pic? OK here is a picture of a non starting powerwasher... than a video . We'll long story short I still have it and it still won't start .. so yeah I guess I donated a few hundred bucks to vevor,
1 persone l'hanno trovato utile
Risposta del servizio clienti: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If we need a few more details to dig deeper into your experience, we’ll create a ticket to follow up with you promptly. Thank you so much for speaking up,your input is key to helping us fix this and do better.
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Kelvin Kelvin
thomas
the machine ame in good time. during first use though it all went wrong engine started spluttering and cut out tried to call customer services they wanted me to video the problem and send it through some system or another before they could help. shocking service i have since repaired the machine myself 2 problems i had to fix one was the in tank fuel filter it had collapsed and not allowing fuel flow the second was a lot worse in my eyes the fuel line from the tank to the engine had been rubbing on the block and had rubbed a hole through itself so glad the fuel did not hit the exhaust a real chance of fire. the machine does the job ok now its running although its not as powerful as its made out to be but for the money ok
0 persone l'hanno trovato utile
Risposta del servizio clienti: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Bryan Faby Bryan Faby
Bryan
Broke after 30min of run time. They won’t send a new one. Offered $98 to get it fixed. Small engine repair shop by me charges $135 an hour.
2 persone l'hanno trovato utile
Risposta del servizio clienti: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Robert Robert
Owner
Extremely poor customer service. All you get is an Ai generated response asking for Videos and pictures . I had a licensed mechanic check the pressure washer and he told me the throttle was not adjusted properly. Not something that will show up in a photo. I have replied multiple times to get the issue rectified but just keep getting the same Ai response. Now asking for a refund but not holding my breath. I expect the same Ai response if I am lucky. Will probably have to pay out of pocket in order to get the issue fixed properly. I can no longer trust this unit. Who knows what else is not setup properly unless I pay for a full diagnostic? Stay tuned.
1 persone l'hanno trovato utile
Risposta del servizio clienti: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email . Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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Devan Devan
Doesn't work and can't get a refund!!
I ordered this pressure washer and received it about four days ago.I unboxed it put it together.Put gas, oil and it will not start.It won't even try to turn over. I have ran many pressure washers and I know what i'm doing. The worst part is I've been told for 3 days now to wait for the team to contact me to resolve the issue.And now I can't even do the job I was supposed to do this weekend.
2 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Lee Lee
M
Had problems with the very first time using it
0 persone l'hanno trovato utile
Risposta del servizio clienti: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
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