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VEVOR Idropulitrice a Gas 239,04 kgf/cm² 10 L/min Idropulitrice a Gas con Pompa in Alluminio, Prolunga, Set da 5 Ugelli, Idropulitrice ad Alta Pressione per Auto, Recinzioni, Case, Cortili, Verticale

Recensioni dei clienti per VEVOR Idropulitrice a Gas 239,04 kgf/cm² 10 L/min Idropulitrice a Gas con Pompa in Alluminio, Prolunga, Set da 5 Ugelli, Idropulitrice ad Alta Pressione per Auto, Recinzioni, Case, Cortili, Verticale

Verticale 3400 PSI 10 L/min

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Paris Paris
High Expectations
High Expectations  1 High Expectations  1 High Expectations  1
Was very excited about this pressure washer however after receiving it and putting it together the pump had a crack in it. Customer Service was amazing and sent a new pump immediately, however that pump was too large and didn’t fit inside the frame of the pressure washer.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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ex*** ex***
moyen
Verticale 3950 PSI 10 L/min
peu mieux faire pas top
0 persone l'hanno trovato utile
Risposta del servizio clienti: Nous avons créé un ticket pour assurer le suivi de ce problème. Notre équipe d'assistance clientèle vous contactera par e-mail et vous tiendra informé de l'évolution de la situation jusqu'à ce que le problème soit résolu. Veuillez surveiller votre boîte de réception pour prendre connaissance de nos messages.
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Wi*** Wi***
I need it fixed
Bought it about a month ago and the pump is leaking from the top of the pump I have a ticket number under my name and email I sent the best picture I could I hope we can get it fixed thanks
1 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
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ma*** ma***
Water pump cracked. !!!
Verticale 3400 PSI 10 L/min
Water pump side crack within 4 uses. They send a replacement but you fix it yourself. Not ideal.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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tln14all tln14all
Pressure Washer Ok,Technical Support Terrible
I purchased this pressure washer because I wanted something relatively small, lightweight, and easy to move around for jobs around my property. So far, the pressure washer itself has been okay for my purposes. However, I cannot say that it is operating at its optimum performance because VEVOR’s own manual states that a high-altitude carburetor kit is needed for better performance at higher elevations. I live at approximately 5,300 feet, and VEVOR has been unable to tell me what kit or carburetor jet I need. Unfortunately, my experience with VEVOR’s technical/customer support has been extremely disappointing. I contacted VEVOR with what I thought was a very simple question: What high-altitude kit, carburetor jet, or specification do I need for the engine on the pressure washer you sold me? This turned into multiple communications over several days. At first, VEVOR told me that the required carburetor kit or jet specification depended upon the exact engine configuration and that they were confirming the correct compatible part for my model. That sounded reasonable, and I waited for their answer. Unfortunately, they never provided one. Instead, I was eventually told that they don't sell the accessory separately and that I would need to purchase it elsewhere. That wasn't the issue. I was perfectly willing to purchase the part elsewhere—I simply needed VEVOR to tell me what part or jet specification their own engine requires. Even more concerning, during one exchange I was told that if I needed an “antifreeze carburetor” I would have to purchase it separately. I never asked about an antifreeze carburetor. I was asking about the high-altitude carburetor kit specifically mentioned in VEVOR’s own manual. Their final answer was essentially that their website doesn't carry the required accessory and they couldn't provide a purchase link. Again, that completely missed my question. If a manufacturer publishes an owner's manual telling customers that a particular modification is needed or recommended for operation at higher elevations, the manufacturer should be able to provide the correct part number, jet size, carburetor specification, or at minimum enough technical information for the customer to obtain the correct part elsewhere. The pressure washer itself has been okay for my needs, and I like its smaller size and lighter weight. But I still don't know how well it would perform if properly configured for my 5,300-foot elevation because VEVOR cannot tell me which high-altitude kit their own manual says it needs. After several communications, I never received an answer to what should have been a basic technical question about their own product. Very poor after-sale technical support.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Cristian Cristian
Decepción en compra
Verticale 3950 PSI 10 L/min
Pierde abundante gasolina entre el depósito y el motor. También me llegó rota el enchufe rápido para la manguera de agua. No he llegado a utilizarla. Inicio hoy mismo el proceso de devolución, espero no tener problemas.
2 persone l'hanno trovato utile
Risposta del servizio clienti: Hemos recibido su solicitud y hemos mantenido la comunicación sobre este asunto. Actualmente estamos solicitando información detallada por correo electrónico para resolverlo y quedamos a la espera de su respuesta. Tenga la seguridad de que daremos seguimiento al caso hasta su total resolución; por favor, esté atento a las respuestas de la solicitud y a las notificaciones por correo electrónico.
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phil030 phil030
Do not buy this junk.
Do not buy this junk. 1
I regret buying this crap. I got 5 or 6 uses out of it and it seized due to fuel getting in the crankcase. The return attempt got nowhere, so now I have a 350.00 paper weight. When it comes to Vevor, stick to the cheap simple stuff and buy more expensive items from a reputable dealer.
3 persone l'hanno trovato utile
Risposta del servizio clienti: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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p.oliver p.oliver
Roue endommagée dans le transport
Verticale 3950 PSI 10 L/min
Roue endommagée dans le transport 1 Roue endommagée dans le transport 1 Roue endommagée dans le transport 1
Livraison rapide, malheureusement, par manque de protection sur les roues en plastique, une roue est explosée dans le colis intact après déballage, aucun choc apparent et le SAV me balade depuis 10 jours maintenant alors que j'ai fait un ticket dès réception et déballage avec les photos et une vidéo comme demandée Pour l'utilisation, ben faudra attendre qu'ils veuillent bien m'envoyer une roue de remplacement urgemment, sinon il semble de bonne facture, à voir plus tard, je mettrai à jour mon avis Je vous remercie
0 persone l'hanno trovato utile
Risposta del servizio clienti: Nous avons bien reçu votre demande concernant ce problème. Notre équipe de support client assurera le suivi de votre dossier dans les 24 heures et continuera de vous assister jusqu'à ce que toutes vos attentes soient satisfaites. Veuillez surveiller les réponses à votre demande ainsi que les notifications par e-mail.
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patpierrepaul3 patpierrepaul3
Vérifier des réception volis
Verticale 3950 PSI 10 L/min
Vérifier des réception volis 1
Je viens de le déballer pas moyé de le faire demarrer
0 persone l'hanno trovato utile
Risposta del servizio clienti: Nous avons bien reçu votre demande concernant ce problème. Notre équipe de support client assurera le suivi de votre dossier dans les 24 heures et continuera de vous assister jusqu'à ce que toutes vos attentes soient satisfaites. Veuillez surveiller les réponses à votre demande ainsi que les notifications par e-mail.
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ibraheemg ibraheemg
Not Working!!!
Not Working!!! 1 Not Working!!! 1
Hi I received it and assembled it but it is not working It have the gas and oil but it still does not turn on or work!!
0 persone l'hanno trovato utile
Risposta del servizio clienti: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
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