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VEVOR Ginocchio Scooter Pieghevole in Acciaio al Carbonio Ginocchio Walker Recupero Scooter Carichi 160kg

Recensioni dei clienti per VEVOR Ginocchio Scooter Pieghevole in Acciaio al Carbonio Ginocchio Walker Recupero Scooter Carichi 160kg

304.8 mm Doppio polo

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136 Recensioni
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Mark Mark
Under proforming
304.8 mm Unipolare
Under proforming 2 Under proforming 2 Under proforming 2
I purchased this from Vevor directly and it had promised it would arrive in a couple days and it was longer then expected. I had purchased a nother unit (none Vevor unit) from a local health care provider and there is a big difference in the 2. The vevor one works but it is just cheaper and it shows. the brake drags even when it is setup correctly. I had sent in an email to support for them to only tell me the brake was fine. I also pointed out the brake was installed wrong but they told me it was fine. The front end was not aligned when it arrived so I had to do this with no instructions. Even with it aligned I feel like it is fighting me when i am using it. just does not roll as easy as the other unit I purchased. The bag on the front is cheap compared tot he competitors with their hard basket. I will admit the outdoor wheels and nice and do make it easier to go on grass, snow and Ice.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
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Maren Kretzschmar Maren Kretzschmar
Frau
304.8 mm Doppio polo
Schlechte Qualität, Räder eiern und ein Rad ist nach 3 maligem benutzen abgefallen und lässt sich nicht mehr richtig fest anbringen.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Wir haben Ihre Anfrage zu diesem Problem erhalten. Unser Kundenservice-Team wird sich innerhalb von 24 Stunden mit Ihnen in Verbindung setzen und Sie unterstützen, bis Ihr Anliegen vollständig geklärt ist. Bitte behalten Sie den Status Ihrer Anfrage und die E-Mail-Benachrichtigungen im Auge.
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David Farren David Farren
Owner
304.8 mm Unipolare
The knee seat does not fit for my knee.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Hello! We have created a ticket for you to follow up on this . Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Frustrated in DE Frustrated in DE
Takes longer to get parts than it did to get the scooter!
304.8 mm Unipolare
I ordered this scooter to enable me to move around after ankle surgery. The price is right, the assembly was straight forward, the scooter was delivered within a few days of ordering, and the scooter was exactly what I needed...except for one problem. One of the rear tires would not hold air. I put the scooter together the day before my surgery and two days later, the back tire was flat and would not hold air. I'm non-weight bearing for 4-6 weeks so I figure I can get the issue resolved relatively quickly. WRONG. They're happy to replace the entire wheel and tire but it will take THREE WEEKS to arrive. Apparently, they can ship the full scooter from somewhere in the US but the parts have to come from a warehouse in China. That is some seriously poor planning.
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Risposta del servizio clienti: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
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Jennifer Jennifer
Not for short people
304.8 mm Doppio polo
I am 5’2 the seat and the handlebars are on the last notch. It’s still too tall for me. It’s a struggle for sure, and it puts pressure on my ankle that had surgery. Causing more pain
0 persone l'hanno trovato utile
Risposta del servizio clienti: Dear valued customer,We’re sorry for any inconvenience this has brought.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
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Cyndi Cyndi
Back tire flat
304.8 mm Doppio polo
Unfortunately arrived and valve in back tire leaks so inner tube not holding air. Messaged VEVOR for return and will update. Prefer not to return and probably can buy another tube but should be some sort of compensation for my trouble.
0 persone l'hanno trovato utile
Risposta del servizio clienti: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
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Simone Ott Simone Ott
Nie wieder! Vorsicht! Betrüger!
304.8 mm Doppio polo
Ich kann jeden nur abraten, dort zu bestellen. Eine Rücksendung wird mit allen Mitteln verhindert. Man erfährt nicht einmal die Rücksendeadresse. Nach langen Diskussionen (2 std. Chat) hieß es, ich soll den Artikel behalten oder entsorgen und man würde den Betrag vollständig gutschreiben. Letztendlich wurde aber nur ein kleiner Teilbetrag gutgeschrieben.
1 persone l'hanno trovato utile
Risposta del servizio clienti: Hallo, es tut uns sehr leid, dass Sie Probleme mit unserem Produkt hatten. Wir wissen genau, wie frustrierend eine Fehlfunktion während der Nutzung sein kann. Wir möchten das Problem schnell für Sie lösen!
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Jennifer Parcell Jennifer Parcell
Too wide a turning radius
304.8 mm Unipolare
I didn't end up using it at all for my broken ankle. A friend put it together and broke down the box it came in and out it in the recycle can while I was in the hospital. Waste of $ for me. I ended up renting a wheelchair because of the tight turning radius.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
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Devleeshouwer Devleeshouwer
Mme
304.8 mm Doppio polo
Je pense qu il devrat être accompagné d un livret de sécurité. J avais juste des microfractures au pied. Total, je suis trombee avec. Inconsciente à la rue, ramassée par une ambulance. Double fracture tibia péroné. Opérée en urgence. 4 mois d arrêt au lieu de un. Et je ne vous raconte pas les douleurs à hurler.
0 persone l'hanno trovato utile
Risposta del servizio clienti: Bonjour ! Nous vous remercions sincèrement d'avoir partagé votre expérience d'achat avec nous. Cela nous aide énormément à nous améliorer. Nous transmettrons vos commentaires à l'équipe concernée afin d'effectuer les optimisations nécessaires. Merci encore pour votre précieux avis ! Nous sommes désolés d'apprendre que notre produit vous a posé problème. Nous comprenons parfaitement la frustration qu'un dysfonctionnement en cours d'utilisation peut être. N'hésitez pas à nous contacter via notre chat en direct ou notre assistance par e-mail. Nous souhaitons résoudre ce problème rapidement !
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John Bennett John Bennett
CEO
304.8 mm Unipolare
It started bad, then got worse. I chose this product to replace a broken knee scooter for its features and the delivery date listed met my urgent need. The unit arrived two days later. Then, upon putting it together, the rear wheel was scraping caused by the brake adjustment and bent wheel that wobbles. I immediately submitted a service ticket and for each reply it takes 24-36 hours for a response. One week later from date of order, I do not have a scooter and had to work around using my old broken one. Service is literally painfully slow and becoming very costly b
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Risposta del servizio clienti: Dear valued customer,thank you for reaching out to us and sharing your concerns. We genuinely appreciate your feedback and understand how important it is for you to have a positive experience with our products or services.
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